To be successful as a customer service representative, here are some highlights: 1. **Listen attentively**: Pay close attention to what customers are saying to understand their needs. 2. **Be patient and empathetic**: Stay calm and show understanding, even if customers are upset or frustrated. 3. **Communicate clearly**: Use simple language and explain things step by step to ensure customers understand. 4. **Stay positive**: Keep a positive attitude, even in challenging situations, to maintain a good rapport with customers. 5. **Be knowledgeable**: Know your company's products or services inside out so you can provide accurate information. 6. **Problem-solving skills**: Be resourceful and find solutions to customers' problems efficiently. 7. **Follow up**: After resolving an issue, follow up with customers to ensure their satisfaction and build long-term relationships.
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IF THIS IS YOU AVOID CUSTOMER SERVICE ROLES 📌DO YOU KNOW WHO I AM😹: Sorry the customer do not know who you are and you are unable to inform the ir@te customer who you are, you drop the ego when resuming the day activities and pick it back at the close of of the day activities 📌IF CUSTOMER GIVE GBOS I WILL GIVE GBAS: If this you to retaliate customers actions when they are venting their frustration, customer service requires a high level of patience. 📌I DONT TOLERATE NONSENSE: some customers can be so vulgar and it could trigger you but as a professional customer service representative, you are required to exhibit emotional intelligence and communicate professionally in all circumstances.
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Let's talk about Customer Service Representatives today and what I've learnt so far.. A customer service representative helps customers to solve issues they get from using a business's product or service. Some of their duties: They listen to customers. They answer customer's questions. They provide support to customers either physically or remotely through multiple channels. They find solutions to problems. They follow up customers to ensure they are satisfied with their purchase. They suggest products and services to customers. Good customer service is very important to businesses. Many customers tend to return because they were treated well and they in turn tell others about the good service or product and causes the business to enjoy the benefits of having new customers without stress. Picture unrelated but I love this work space👇
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Customers are always right? I recently completed a course on Alison on customer care and telephone etiquette, and some of the many things I learned are: 📌Basics of customer service 📌Empathy vs. sympathy 📌How to relate with an angry customer 📌Talking the right way on the phone I tried customer service once during one of the ASUU strikes, and it has become something I really want to do again before Jesus comes. Dealing with people, especially angry customers can be a lot, but my passion for helping and assisting people helped me get over the downsides of the job. One of the techniques from the course for dealing with an angry customer is “Never take what the caller says personally.” LOL. There is so much to say on this. I'm excited about this new challenge that is being a customer service representative, and I'm so ready to embrace it. I'm especially interested in serving the Korean market. What's the most annoying thing you've encountered as customer service rep and what's the most annoying thing customer service reps do that you don't like? Also, what is the tip for not taking an angry customer’s words personally because that can be difficult . Tell me all about it in the comment section 👇🏾 #customerservice
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It’s been Ages I did a Proper introduction, let’s do this then! My Name IS ADESUWA GLORIA IGBOKIDI, As a customer service representative, my focus is always on delivering exceptional service to every customer I interact with. I thrive in fast-paced environments and pride myself on being a problem-solver who is able to remain calm under pressure. Whether handling inquiries, resolving complaints, or providing guidance, my goal is to ensure each customer leaves satisfied and valued. Some of my key achievements include: . Consistently exceeding performance targets. • Successfully managing high-volume calls/emails daily while maintaining quality in responses. • Receiving recognition for handling complex customer complaints with professionalism and achieving positive outcomes. I am passionate about connecting with others, both customers and team members. I believe that great service starts with listening, understanding, and showing empathy. Building trust and creating a personalized experience are essential to forming lasting relationships. I also enjoy collaborating with colleagues to share best practices and learn from each other to continuously improve. In the future, I want to deepen my connections with customers by going beyond just meeting their immediate needs and fostering long-term loyalty through meaningful interactions. #day1of14 #linkedinpowerup #14dayslinkedinpowerupchallengewithAlice #careergrowth(Customerservice Representatives)
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You are a Customer Service Executive/Agent in your facility, Do you consistently communicate truthfully about your services? Are you tolerant, empathetic, and willing to acknowledge mistakes or poor behavior towards customers? Do you treat others with the same respect you desire? Do you actively listen to your customers and promptly assist them when needed? Using these, can you rate yourself as a good Customer Service Executive
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You might find this useful You will want to scream at a customer at some point. (This can happen to even the best of us). Customers are human beings and can be annoying of course. But as a Customer service rep, active or aspiring, you need to develop a special skill of speaking gently with EVERY customer and meeting their needs as much as it lies in your power. Cultivate the skill of listening and recapping what the customer has said. All this, need patience to achieve and be at the top of your career as a Customer service rep.
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𝙏𝙝𝙚𝙧𝙚 𝙖𝙧𝙚 𝙎𝙤𝙢𝙚 𝙏𝙞𝙥𝙨 𝙖𝙗𝙤𝙪𝙩 𝙚𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙩 𝙚𝘽𝙖𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩: 𝙥𝙖𝙧𝙩#1 𝟏.𝐅𝐚𝐬𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞𝐬: Respond promptly to customer inquiries, messages, and requests for assistance. 𝟐.𝐂𝐥𝐞𝐚𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Use clear and concise language to ensure customers understand your responses and any instructions provided. 𝟑.𝐀𝐜𝐜𝐮𝐫𝐚𝐭𝐞 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧𝐬: Provide detailed and accurate descriptions of your products to avoid any misunderstandings or dissatisfaction upon receipt. 𝟒.𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐈𝐦𝐚𝐠𝐞𝐬: Include high-quality images of your products from different angles to give customers a clear idea of what they are purchasing. 𝟓.𝐇𝐚𝐬𝐬𝐥𝐞-𝐅𝐫𝐞𝐞 𝐑𝐞𝐭𝐮𝐫𝐧𝐬: Offer a hassle-free return policy to give customers confidence in their purchase and encourage repeat business.
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𝗦𝗺𝗶𝗹𝗲 𝗙𝗶𝗿𝘀𝘁, 𝗦𝗲𝗿𝘃𝗲 𝗡𝗲𝘅𝘁: 😍 𝕭𝖚𝖎𝖑𝖉𝖎𝖓𝖌 𝕾𝖙𝖗𝖔𝖓𝖌 𝕮𝖚𝖘𝖙𝖔𝖒𝖊𝖗 𝕮𝖔𝖓𝖓𝖊𝖈𝖙𝖎𝖔𝖓𝖘 Good customer relationships are the heart of great customer service. As a customer support specialist, I understand that good communication is key to building strong customer relationships: responding quickly and effectively, and leaving the customer with a positive experience. 🗝 𝔹𝕦𝕥 𝕙𝕖𝕣𝕖’𝕤 𝕥𝕙𝕖 𝕜𝕖𝕪: it all starts with a smile. A smile instantly creates a warm and welcoming atmosphere, making the customer feel wanted, respected, valued, and more open to what your business offers. ✅ Being polite and sharing only relevant information keeps the interaction efficient and pleasant. 👌 𝙏𝙝𝙚 𝙜𝙤𝙖𝙡 𝙞𝙨 𝙨𝙞𝙢𝙥𝙡𝙚: leave customers satisfied with your brand, make them returning customers, and eventually turn them into brand evangelists 𝑳𝒆𝒕 𝒎𝒆 𝒔𝒉𝒂𝒓𝒆 𝒔𝒐𝒎𝒆𝒕𝒉𝒊𝒏𝒈 𝒑𝒆𝒓𝒔𝒐𝒏𝒂𝒍: I won’t patronize you a second time if, on my first visit, you didn’t even smile. I need to accept you first before I can accept what you sell. 𝙍𝙚𝙢𝙚𝙢𝙗𝙚𝙧 𝙩𝙤 𝙬𝙚𝙖𝙧 𝙮𝙤𝙪𝙧 𝙨𝙢𝙞𝙡𝙚 𝙗𝙤𝙡𝙙𝙡𝙮 𝙩𝙤𝙙𝙖𝙮 😃 😁 😊 Struggling to get it right in your customer service? Let's discuss how I can assist in that area. #customerservice #customerrelations #communication #businessgrowth
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Have you been challenged by trials? So many times we often face challenges in our careers or jobs but how you face them and overcome them matters a lot because they are the testimonies you have to share to encourage those behind you. CHALLENGES OF A CUSTOMER SERVICE REP. Customer service representatives face several challenges in their role:- 🎗 handling irate customers 🎗 resolving complex issues 🎗 maintaining a positive attitude throughout the day 🎗managing high call volumes 🎗 staying updated on company policies and products. 🎗 they may encounter language barriers 🎗 technical difficulties 🎗 unrealistic customer expectations. ✅Balancing efficiency with empathy while ensuring customer satisfaction can be demanding, requiring strong communication, problem-solving, and emotional intelligence skills. #customerservice #customersupport #customersuccess
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From the beginning of my career, I have always been a people person and the best part of my day is seeing my clients/Customers leave the office with a smile. Here's what i have learnt about Customer excellence from my 8-9 years of working as a Customer service personnel; 1. Attentive Listening Understand Needs: Focus on what the customer is saying to identify their needs and preferences. Clarify and Confirm: Repeat back key points to ensure understanding and show you care. 2. Positive Attitude Friendly Demeanor: Greet customers with a smile and maintain a welcoming tone. Stay Calm: Handle challenging situations with patience and professionalism. 3. Product Knowledge Be Informed: Know your products inside and out, including features, benefits, and uses
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