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Whether justified or not, many individuals take customer service personally, and those who receive subpar phone assistance from a company often won't bother lodging a complaint. Instead, they will simply take their business elsewhere. As a result, retaining customers becomes a struggle, requiring increased sales efforts just to maintain a stable client base – a costly approach to business growth. It is widely known that acquiring a new customer costs significantly more than retaining an existing one, making it illogical to lose clients due to inadequate call handling. Thankfully, this issue can easily be avoided by utilising an outsourced call handling service to support your in-house team. Learn more about the consequences of poor call handling here: https://hubs.la/Q02jNCvp0

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