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Headcount - How is it done ? How many line staff do we need in housekeeping to run 85% occupancy for 280 rooms ? This calculation is an example to highlight on few important things to consider for proper head count : On the right side of the picture under ONE attendant, you can see the breakdown of : Total days : 365, then we minus: - Annual leave days : 30 - Off days : 52 - PHs : 14 - Sick leave : 16 Balance working days for ONE attendant = 253 days (this can be slightly different with different countries, the idea is to forecast non-working days). So ONE attendant in this example = 0.69 (253÷365). If you need a total of 27 working attendants for an average occupancy of 85%, the total you will need to consider hiring is 39 attendants ( 39 X 0.69 = 27 ). On the left side of the picture, we can see the formula of credit calculation. Considering total credit for 280 rooms is 305 credit. For 85% Occupancy we will have a total of 259 credits (85 X 305 ÷ 100 ). Out of 259, the PM shift, who's starts at 13:00 hrs are able to do 52 credits. AM shift will do 207 credit (13 attendants X 16 credit). Team Breakdown : - For Room Attendant : 13 total requited = 13 X 16 credit = 207 credit. - Houseman to attendant guest requests: 2 required, one AM shift and one PM shift. - Night team : To attend guest requests and set up trolleys for the morning shift; total of 2 required. - PM shift : For turndown service, 10 required for 259 credit (10 X 25 rooms for turn down). The total line staff required for housekeeping room operation is 27 working. To have this number, we need to hire 39 total. The purpose of this example is to understand ONE attendant in headcount doesn't equal to ONE attendant in daily operation & this apply to all operation departments.
