Appian Corporation’s Post

Orchestrate change in your business, starting today with Appian! TELUS collaborated with us to improve their customer satisfaction. See how the Appian Platform helped usher in change through implementing Aspire and boosting customer experience. Hear more from Moutie Wali, MBA and his experience with Appian: https://ap.pn/3xY1Gnl #OrchestrateChange #AppianStudio #CustomerSuccess

Unlocking innovation through seamless API integration. Connecting the dots in the digital landscape one API at a time. With the help of Scalable Solutions, we streamline the development process by automating product cycles, ensuring high-quality product delivery and maximum customer satisfaction with our solutions. Connect with us today at contactus@scalablesolutions.co or visit www.scalablesolutions.co. for more information. #CloudSolutions #DigitalTransformation #BusinessInnovation #ScalableTech #CloudSecurity #DataManagement #AgileBusiness #TechEvolution #FutureReady #InnovationHub #BusinessGrowth #CloudAdoption #EfficiencyFirst #TechRevolution #StrategicTransformation #CloudBenefits #DataSecurity #AdaptAndThrive #TechIntegration #DigitalBusines

📌 Implementation of Scaled Agile Tip: Use technology to create seamless customer interactions across all channels. Digital transformation is a comprehensive strategy that improves an organization's customer experience by leveraging technology to enable seamless interactions across all channels, thereby enhancing operational efficiency and boost customer retention rates, improving overall customer satisfaction. ➡️ Book a free consultation to talk about your agile transformation. https://lnkd.in/ekcFeKcc #businessagility #agilelifestyle #agiledevelopment #agilecommunity #agileleadership #teamempowerment #leanmanagement #agileconsulting

Can #LowCode accelerate AI-driven transformation? Dipanshu shekhar of OutSystems Practice, Aaseya says yes! AI-driven personalization and GenAI adoption can become game-changers for achieving operational excellence and superior customer satisfaction. #IndiaFSS #FinancialServices 

Embark on a journey to discover how the Lightning Service Console is transforming customer interactions across industries. See support efficiency soar and customer satisfaction reach new heights. Are you ready to elevate your customer experience? To Download Case Study: https://bit.ly/49JXRjs #QBrainX #Salesforce #efficiency #customersatisfaction #QBX #transformingyou #CustomerService #Innovation #LightningServiceConsole

Struggling to keep up with sky-high customer service expectations? You're not alone. But what if there was a solution that empowered your customers, boosted agent productivity, and optimized your processes all at once? ServiceNow CSM is that solution. It delivers a powerful self-service portal for customers, leverages AI-powered chatbots to reduce agent workload, and utilizes real-time trend analysis for proactive decision-making. The result? Happier customers, more efficient agents, and a smoother-running business. Xceltrait Inc.'s ServiceNow CSM expertise takes it a step further, prioritizing both customer interactions and back-end processes for seamless service. Connect with us and discuss how we can revolutionize your customer service - https://bit.ly/3utwub2. #CustomerService #ServiceNowCSM #SelfService #CustomerExperience #CX

📌 Implementation of Scaled Agile Tip: Use technology to create seamless customer interactions across all channels. Digital transformation is a comprehensive strategy that improves an organization's customer experience by leveraging technology to enable seamless interactions across all channels, thereby enhancing operational efficiency and boost customer retention rates, improving overall customer satisfaction. ➡️ Book a free consultation to talk about your agile transformation. https://lnkd.in/eAbgTCeT #businessagility #agilelifestyle #agiledevelopment #agilecommunity #agileleadership #teamempowerment #leanmanagement #agileconsulting

Don’t automate your CX if you don’t do this first. Analyze and identify your biggest drivers of support tickets. These are the tickets you want to automate to release and relieve your team, so they can focus on what really matters - creating amazing customer experiences. ✨ At Shinesty, these are our top 5 support tickets: 1. Returns and Exchanges 2. Discounts for First-Time Customers (We use this as an opportunity for lead capture.) 3. Subscription Cancellation (We understand that circumstances change, and we never want a subscriber to feel stuck. Creating a seamless cancellation experience will make a subscriber more comfortable coming back.) 4. WISMO (Where Is My Order?) 5. How to Plug in Your Discount Code What are your most frequently asked questions? Don’t overthink it. Identify those high-ticket drivers that you know customers could self-serve. Automate these to enhance efficiency and ensure your team is available for more complex and personalized support. 

Pega does things differently. Analyze data for patterns and make decisions in real-time for the best customer experience. Use personalized content to engage with clients about the things they really care about.

Streamlined product documentation plays a crucial role in delivering a seamless customer experience. With the right documentation in place, you can save time, money, and effort while also enhancing the value of your product delivery. At Calsoft, we understand the importance of effective product documentation and help businesses achieve better customer outcomes. To know more - https://hubs.la/Q02thKqy0 #technologyfirst #documentation