Appice’s Post

Be My Eyes is thrilled to introduce a new service available today in the Be My Eyes app: Service Directory! 🌟 Beginning today in beta, hundreds of hard-to-find customer service numbers and connections to over 600 companies and organizations worldwide have been added in a new section in our app where Be My Eyes’ users can easily connect directly with them for free. Building on several years of experience making CX more accessible, and in collaboration with organizations like the World Blind Union, the National Federation of the Blind and ACB, Be My Eyes has decided to release a true global customer service directory for people who are blind or have low vision. Hundreds of consumer companies are available at launch in the app including Apple, IKEA, PayPal, and Nintendo, with new ones being added every day based on the direct feedback from our blind users. But there's more! Companies and organizations can claim their profile in Be My Eyes' Service Directory to unlock additional capabilities such as tailored pages, multi-country or multi-brand entries, and more. They can also subscribe to additional services including Service AI, our groundbreaking AI visual assistance tool and Service Connect, our award winning one way video and bi-directional audio customer service product. From today, we will redefine the customer service experience for blind users, who will enjoy a seamless and empowering journey into accessible commerce and local blindness organizations. Learn more in our blog! https://lnkd.in/d-6NYY37 #InclusionMatters #DiversityAndInclusion #Accessibility #Inclusion

𝐃𝐨𝐧'𝐭 𝐥𝐞𝐭 #𝐒𝐋𝐀 𝐛𝐫𝐞𝐚𝐜𝐡𝐞𝐬 𝐝𝐫𝐚𝐠 𝐝𝐨𝐰𝐧 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧! After-sales mobile apps can be a game-changer, transforming these setbacks into opportunities to improve your service delivery and build stronger customer relationships. 𝘏𝘦𝘳𝘦'𝘴 𝘩𝘰𝘸: 👉 𝐂𝐚𝐩𝐭𝐮𝐫𝐞 𝐫𝐞𝐚𝐥-𝐭𝐢𝐦𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 to identify recurring issues. 👉 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐞 𝐫𝐨𝐨𝐭 𝐜𝐚𝐮𝐬𝐞 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬 to understand the "why" behind breaches. 👉 𝐁𝐮𝐢𝐥𝐝 𝐚 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐛𝐚𝐬𝐞 to empower your team and prevent future occurrences. 👉 𝐄𝐧𝐬𝐮𝐫𝐞 𝐩𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 to keep customers informed and build trust. 👉 𝐌𝐞𝐚𝐬𝐮𝐫𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 to continuously improve the after-sales experience. 𝑹𝒆𝒂𝒅𝒚 𝒕𝒐 𝒕𝒖𝒓𝒏 𝑺𝑳𝑨 𝒃𝒓𝒆𝒂𝒄𝒉𝒆𝒔 𝒊𝒏𝒕𝒐 𝒘𝒊𝒏𝒔? Read our recent blog to Master the After-Sales Service with Mobile Apps and discover how after-sales mobile apps can help you achieve the best results. 🔗 https://bit.ly/49ba8fQ #ESS #digitaltransformation #aftersales #mobileapps #mobility #mobilesolution

Great news from Be My Eyes! Be My Eyes introduces their new feature “Service Directory” that will now allow users to find and connect with the customer service centers of the world’s leading organizations. This new feature is an important step forward in improving accessibility for individuals who are blind or have low vision. Download this app for free or update your app today to experience this new valuable tool. #BeMyEyes #AccessibleDesign #Blind #LowVision #Accessibility #Accessibilitytools #DisabilityInclusion #DeafBlind

Did you know that with MRI Evolution @yourService app, you can scan QR codes that are tied to an asset to report a failure? The intelligence built into the app will recognise the asset and only present problems that relate to the asset - no more incorrect data for tasks! Find out more MRI Evolution | Customer Engagement (mrisoftware.com)

Did you know that with MRI Evolution @yourService app, you can scan QR codes that are tied to an asset to report a failure? The intelligence built into the app will recognise the asset and only present problems that relate to the asset - no more incorrect data for tasks! Find out more MRI Evolution | Customer Engagement (mrisoftware.com)

Major Telcos are actively seeking ways to improve customer satisfaction and loyalty through value-added services. However, having a plethora of apps from the same operator adds complexity, confusion, and cost. That's where SuperApps come in. What if these SuperApps could also perform a health check on your mobile device and tell you its trade-in value? With Piceasoft's PiceaOnline Mobile SDK you can deliver this. Plus, PiceaOnline can also deliver the same capabilities to your retail and e-commerce channels.

Did you know that with MRI Evolution @yourService app, you can scan QR codes that are tied to an asset to report a failure? The intelligence built into the app will recognise the asset and only present problems that relate to the asset - no more incorrect data for tasks! Find out more MRI Evolution | Customer Engagement (mrisoftware.com)

🔔 More info about the new Queue App coming in 2024 for #MicrosoftTeams which Features a built in Teams app for customer engagement https://lnkd.in/eF9qZbkg Experts Inside AG #teamscalling #teamsphone

𝗧𝗶𝗽 𝟱𝟰: Order Tracking: Allow customers to track their purchases. 𝗗𝗮𝘆 𝟱𝟰: See where your order is with real-time tracking. Order tracking allows customers to monitor the progress of their purchases, providing transparency and peace of mind throughout the delivery process. Here's why it's crucial for your business: 𝗥𝗲𝗱𝘂𝗰𝗲𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗻𝘅𝗶𝗲𝘁𝘆: Customers naturally worry about their purchases after placing an order. Order tracking empowers them to see exactly where their package is, eliminating the need to constantly check in or contact customer support. 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: By keeping customers informed, order tracking fosters a sense of control and builds trust. They appreciate the ability to plan around delivery times and feel confident knowing their order is on its way. 𝗠𝗶𝗻𝗶𝗺𝗶𝘇𝗲𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗜𝗻𝗾𝘂𝗶𝗿𝗶𝗲𝘀: Order tracking deflects a significant number of customer service inquiries. When customers can easily track their packages themselves, it frees up your team to handle more complex issues. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝘀 𝗕𝗿𝗮𝗻𝗱 𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻: A seamless order tracking experience reflects positively on your brand. Customers perceive you as reliable and efficient, leading to increased customer loyalty and advocacy. 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝘀 𝗩𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗗𝗮𝘁𝗮: Order tracking systems collect valuable data on delivery times, potential delays, and customer behavior. This data helps you identify areas for improvement in your fulfillment process and optimize delivery strategies. 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗢𝗿𝗱𝗲𝗿 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: 𝗧𝗵𝗲𝗿𝗲 𝗮𝗿𝗲 𝘀𝗲𝘃𝗲𝗿𝗮𝗹 𝘄𝗮𝘆𝘀 𝘁𝗼 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗼𝗿𝗱𝗲𝗿 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀: 𝗗𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗣𝗮𝗴𝗲: Create a user-friendly page on your website where customers can enter their order number or tracking ID to view real-time status updates. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗘𝗺𝗮𝗶𝗹 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Send automated emails with tracking information and estimated delivery dates after order confirmation and shipment. 𝗠𝗼𝗯𝗶𝗹𝗲 𝗔𝗽𝗽 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: If you have a mobile app, integrate order tracking functionality to allow customers to conveniently track their purchases on the go. By prioritizing order tracking, you can significantly enhance the customer experience, reduce operational costs, and gain valuable insights to improve your business. #webdevelopmentagency #webdesign #ecommercewebdesign #webdevelopmentservice #ecommercewebdevelopment #tjcg

The Power of Mobile Apps in Enhancing Customer Engagement Businesses are constantly seeking ways to improve customer engagement. Mobile apps have emerged as powerful tools to achieve this goal. Here’s how mobile apps can significantly enhance customer engagement: •Personalized User Experience: Mobile apps can deliver highly personalized experiences based on user preferences, behavior, and location. By leveraging data analytics, businesses can tailor content, recommendations, and offers to individual users, increasing satisfaction and loyalty. •Direct Communication Channels: Mobile apps provide a direct channel for communication through push notifications, in-app messaging, and chat features. This enables businesses to engage with customers in real-time, delivering timely updates, promotions, and personalized messages. •Convenience and Accessibility: Mobile apps offer unparalleled convenience, allowing users to access information and services anytime, anywhere. This ease of access enhances the overall user experience and encourages frequent interactions with the brand. •Loyalty Programs and Rewards: Integrating loyalty programs and exclusive rewards into mobile apps can drive customer retention. Users are more likely to engage with an app that offers incentives like discounts, points, and special offers, fostering long-term loyalty. •Enhanced Customer Support: Mobile apps can improve customer support by providing various support options, such as live chat, FAQs, and help centers. Quick and easy access to support resources enhances customer satisfaction and builds trust in the brand. Investing in a mobile app can significantly strengthen customer relationships and drive business growth in this digital age. At L & D resourcing, we create tailored mobile applications that meet the specific needs of your business, ensuring functionality and user experience are top-notch. Click the link know more about us https://lnkd.in/eWwJvvsQ Click to book a call with us https://lnkd.in/eGTbQz_H