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Say Goodbye to Long Queues and Redefine Customer Experience Queue management solutions empower businesses to streamline operations, reduce wait times, and deliver personalized customer service. Industries like healthcare, retail, and hospitality are embracing these tools—like mobile apps and real-time notifications—to stay ahead in the market. At Qanty, we make it easy to implement this game-changing technology, boosting efficiency and transforming the way you serve your customers. 🚀 #QueueManagement #Innovation #CustomerExperience #QantySolutions

We're excited to highlight our latest case study showcasing Local Measure's collaboration with TELUS, a global leader in communications technology. The Challenge: Facing increasing pressure due to rising operational costs and evolving customer expectations, TELUS needed to optimize its customer support operations to deliver an always on customer experience. The company set an ambitious goal: to revolutionize customer service and set a new standard in the industry by encouraging asynchronous messaging through their My TELUS Mobile App. The Solution: TELUS partnered with Local Measure to utilize Engage, our intelligent contact center platform, to integrate asynchronous messaging into the My TELUS app. This seamless solution included: ✅ 24/7 customer support via asynchronous messaging ✅ Gen AI-powered Smart tools to boost agent productivity ✅ Advanced routing for faster, more efficient resolutions ✅ Integration with TELUS systems for a smooth customer journey The Results: 📈 5-point improvement in First Contact Resolution within 4 months ⏱️ 50% reduction in after-contact work compared to voice 📊 Rich insights driving smarter decision-making ⚡ Improved agility during demand peaks Click below to read the full case study to learn how TELUS and Local Measure are setting a new benchmark in customer experience. #CustomerExperience  #AsynchronousMessaging #ContactCenterInnovation  #Ccaas 

𝗧𝗶𝗽 𝟱𝟰: Order Tracking: Allow customers to track their purchases. 𝗗𝗮𝘆 𝟱𝟰: See where your order is with real-time tracking. Order tracking allows customers to monitor the progress of their purchases, providing transparency and peace of mind throughout the delivery process. Here's why it's crucial for your business: 𝗥𝗲𝗱𝘂𝗰𝗲𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗻𝘅𝗶𝗲𝘁𝘆: Customers naturally worry about their purchases after placing an order. Order tracking empowers them to see exactly where their package is, eliminating the need to constantly check in or contact customer support. 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: By keeping customers informed, order tracking fosters a sense of control and builds trust. They appreciate the ability to plan around delivery times and feel confident knowing their order is on its way. 𝗠𝗶𝗻𝗶𝗺𝗶𝘇𝗲𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗜𝗻𝗾𝘂𝗶𝗿𝗶𝗲𝘀: Order tracking deflects a significant number of customer service inquiries. When customers can easily track their packages themselves, it frees up your team to handle more complex issues. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝘀 𝗕𝗿𝗮𝗻𝗱 𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻: A seamless order tracking experience reflects positively on your brand. Customers perceive you as reliable and efficient, leading to increased customer loyalty and advocacy. 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝘀 𝗩𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗗𝗮𝘁𝗮: Order tracking systems collect valuable data on delivery times, potential delays, and customer behavior. This data helps you identify areas for improvement in your fulfillment process and optimize delivery strategies. 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗶𝗻𝗴 𝗢𝗿𝗱𝗲𝗿 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: 𝗧𝗵𝗲𝗿𝗲 𝗮𝗿𝗲 𝘀𝗲𝘃𝗲𝗿𝗮𝗹 𝘄𝗮𝘆𝘀 𝘁𝗼 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗼𝗿𝗱𝗲𝗿 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀: 𝗗𝗲𝗱𝗶𝗰𝗮𝘁𝗲𝗱 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗣𝗮𝗴𝗲: Create a user-friendly page on your website where customers can enter their order number or tracking ID to view real-time status updates. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗘𝗺𝗮𝗶𝗹 𝗡𝗼𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀: Send automated emails with tracking information and estimated delivery dates after order confirmation and shipment. 𝗠𝗼𝗯𝗶𝗹𝗲 𝗔𝗽𝗽 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: If you have a mobile app, integrate order tracking functionality to allow customers to conveniently track their purchases on the go. By prioritizing order tracking, you can significantly enhance the customer experience, reduce operational costs, and gain valuable insights to improve your business. #webdevelopmentagency #webdesign #ecommercewebdesign #webdevelopmentservice #ecommercewebdevelopment #tjcg

Did you know that with MRI Evolution @yourService app, you can scan QR codes that are tied to an asset to report a failure? The intelligence built into the app will recognise the asset and only present problems that relate to the asset - no more incorrect data for tasks! Find out more MRI Evolution | Customer Engagement (mrisoftware.com)

Did you know that with MRI Evolution @yourService app, you can scan QR codes that are tied to an asset to report a failure? The intelligence built into the app will recognise the asset and only present problems that relate to the asset - no more incorrect data for tasks! Find out more MRI Evolution | Customer Engagement (mrisoftware.com)

Did you know that with MRI Evolution @yourService app, you can scan QR codes that are tied to an asset to report a failure? The intelligence built into the app will recognise the asset and only present problems that relate to the asset - no more incorrect data for tasks! Find out more MRI Evolution | Customer Engagement (mrisoftware.com)

"Context and personalization are essential for building rapport quickly with customers. In today’s world, where apps, social media, and e-commerce platforms tailor experiences to individual preferences, customers expect the same level of personalization in support interactions." Thanks DevX and Featured for including my thoughts alongside so many CX great leaders! https://lnkd.in/gvji5EYQ #personalization #customerexperience #customerservice

The Power of Mobile Apps in Enhancing Customer Engagement Businesses are constantly seeking ways to improve customer engagement. Mobile apps have emerged as powerful tools to achieve this goal. Here’s how mobile apps can significantly enhance customer engagement: •Personalized User Experience: Mobile apps can deliver highly personalized experiences based on user preferences, behavior, and location. By leveraging data analytics, businesses can tailor content, recommendations, and offers to individual users, increasing satisfaction and loyalty. •Direct Communication Channels: Mobile apps provide a direct channel for communication through push notifications, in-app messaging, and chat features. This enables businesses to engage with customers in real-time, delivering timely updates, promotions, and personalized messages. •Convenience and Accessibility: Mobile apps offer unparalleled convenience, allowing users to access information and services anytime, anywhere. This ease of access enhances the overall user experience and encourages frequent interactions with the brand. •Loyalty Programs and Rewards: Integrating loyalty programs and exclusive rewards into mobile apps can drive customer retention. Users are more likely to engage with an app that offers incentives like discounts, points, and special offers, fostering long-term loyalty. •Enhanced Customer Support: Mobile apps can improve customer support by providing various support options, such as live chat, FAQs, and help centers. Quick and easy access to support resources enhances customer satisfaction and builds trust in the brand. Investing in a mobile app can significantly strengthen customer relationships and drive business growth in this digital age. At L & D resourcing, we create tailored mobile applications that meet the specific needs of your business, ensuring functionality and user experience are top-notch. Click the link know more about us https://lnkd.in/eWwJvvsQ Click to book a call with us https://lnkd.in/eGTbQz_H

In today's digital world, seamless communication and personalized experiences are crucial for customer satisfaction. Our latest article explores how mobile app solutions can enhance customer engagement, streamline processes, and optimize operations. Learn about the importance of client segmentation, personalized feedback mechanisms, and integrated data management in delivering exceptional service and improving operational efficiency. Read More: https://lnkd.in/ddY6hivc #HazenTech #DigitalTransformation #MobileAppDevelopment #CustomerEngagement #DataIntegration #TechSolutions #OperationalEfficiency #CustomerExperience #Innovation

𝐀𝐧 𝐀𝐂 𝐫𝐞𝐩𝐚𝐢𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐰𝐚𝐬 𝐢𝐧 𝐡𝐨𝐭 𝐰𝐚𝐭𝐞𝐫 𝐮𝐧𝐭𝐢𝐥 𝐚 𝐟𝐢𝐞𝐥𝐝 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐩𝐩 𝐛𝐫𝐨𝐮𝐠𝐡𝐭 𝐚 𝐰𝐚𝐯𝐞 𝐨𝐟 𝐜𝐨𝐨𝐥 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬!  Discover how streamlined communication, real-time tracking, and data insights transformed customer complaints into loyal fans. Dive into this refreshing success story! https://bit.ly/3LgBDva #ESS #CustomerService #FieldService #BusinessSuccess #mobileapp