ArchiBiz Business Mentoring & Education’s Post

Your company doesn’t just deliver services. It solves problems. After 14+ years running Huemor, one thing has become pretty clear: Successful businesses don’t stop at just fulfilling contracts. They dig deeper, understand client challenges, and deliver meaningful solutions. Think about the relationships you could build if your focus shifted from just delivering to truly problem-solving. The typical companies are all about: → Completing projects → Fulfilling deliverables → Staying within scope But the ones that really stand out? They’re the ones that go beyond and solve the real issues their clients are facing. Here’s how we approach problem-solving at Huemor: → We start by listening to our clients' pain points before offering solutions. → We approach every project with empathy and genuine curiosity. → We don’t just execute; we advise, collaborate, and bring new ideas to the table. → We focus on delivering results that actually make an impact. → We build strategies that align with our clients’ long-term goals. → We keep communication open and transparent from start to finish. → We stay flexible and adapt to changing needs and priorities. → We invest in relationships that last beyond project deadlines. → We value quality and creativity in everything we do. → We’re committed to learning and staying ahead of industry trends. Clients don’t just want services. They want real problem solvers who get it. --- Follow Michael Cleary 🏳️🌈 for more tips like this. ♻️ Share with someone who could use some advice on problem-solving #sales #problemsolving #marketing

But I knew, deep down, this was an essential part of connecting with clients. Three years ago, I picked up the phone, stared at the numbers, and hesitated. This wasn’t what I imagined as part of my work as an interior designer. I quickly realized that cold calling wasn’t just about getting new projects, it was about learning to connect, communicate, and convince. Those initial calls felt intimidating, but with each ring and each conversation, I was getting closer to understanding client needs, strengthening my pitch, and refining my approach. Over time, making 100 calls a day became second nature. The true shift happened when I stopped seeing calls as sales pitches and started seeing them as conversations, understanding what clients valued most and tailoring my response to align with their needs. Yes, making 100+ calls a day taught me how to connect with clients, respond to their needs, and build genuine rapport. This wasn't just about selling; it was about learning how to understand, communicate, and truly listen. Today, many architects and designers shy away from cold calling, and I get it, it’s tough. But those calls taught me everything about building client trust and improving my skills, from asking questions to handling objections. Cold calling isn't glamorous, but it builds confidence, improves your ability to handle real-world conversations, and ultimately lays the groundwork for everything else. Whether you’re a designer, an architect, or in any client-facing role, this skill is essential. Here’s my advice to anyone in this field - Make those calls, connect with clients, and treat every conversation as a learning opportunity. This small step might just be the biggest investment you make in your career. Remember this line > True expertise starts with Mastering the Basics. PS: Stay tuned for my cold-calling formula in my next post!

Effective communication with clients requires clarity and empathy. Agents should focus on tailored solutions, ensuring clients feel informed rather than overwhelmed. Building trust is essential; agents must listen actively and address concerns promptly. Regular follow-ups can strengthen relationships, fostering loyalty and encouraging referrals within their networks. Utilizing technology can enhance client interactions, providing easy access to information and streamlined processes. By prioritizing personalized service, agents can create a positive experience that leads to long-term partnerships. Additionally, staying informed about industry trends and changes allows agents to provide valuable insights, further establishing their expertise. Continuous education and training can empower agents to serve clients better and adapt to evolving needs.

How you make each of your clients feel like a genius. And here’s why it could be your next big move, too. (I flipped the script on client conversations with a philosophy that sounds backwards but works wonders.) TLDR: I ask questions instead of offering immediate solutions. It was during a challenging client meeting that I decided to switch strategies. Instead of trying to offer immediate solutions, I started asking questions. What happened next was a turning point — the client began to open up about their business in ways they hadn't before. (I actually do this in every single meeting, without fail)  Asking questions shifted the dynamic of my client interactions significantly.  Rather than assuming I understood their challenges, I let them express their needs and concerns.  So find and save "great-performing" questions. Build client interactions based on those questions. Always remember: Your questions are the key to your customer's mind. And each one is a "new opportunity" waiting to happen! Repost this scroll-stopping strategy for others ♻️ Thanks! P.S. How many questions do you ask in your client meetings? 5? 10?!

This one skill is crucial for running a business: It helped me close deals from $50 to $2,000. ✅ Its COMMUNICATION. STEP 1: Communicate Everything — Let your client know if you stay the whole night to finish a task. — If you hit a roadblock, tell them right away. Clear communication builds trust. STEP 2: Be Reliable — Hit every deadline you commit to. — If something unexpected happens, inform your client in advance. Clients value dependability above all else. STEP 3: Under-Promise & Over-Deliver — Promise what you can achieve, then exceed it. — Satisfied clients refer more business, fueling inbound growth. 90% of my projects come through inbound referrals because clients feel confident recommending me to their network. Focusing on "communication," "reliability," and "exceeding expectations" will significantly boost client retention and conversion rates. If you’re looking for a partner who prioritizes clear communication, dependability, and exceptional delivery Let’s connect:)

5 Proven Strategies to Elevate Your Real Estate Client Communications In the competitive world of real estate, effective client communication can make all the difference between a successful transaction and a missed opportunity. Whether you’re a seasoned agent or just starting out, refining your communication skills is essential for building trust and satisfaction with your clients. In this blog post, we’ll share five actionable tips to help you improve your real estate client communications and stand out in the market. Active Listening: The Key to Understanding Client Needs Timely and Transparent Updates: Keeping Clients Informed Every Step of the Way Utilize Technology: Streamlining Communication with Tools and Apps Personalize Your Approach: Tailoring Communication to Each Client’s Preferences Provide Value Beyond Transactions: Building Long-Term Relationships Through Education and Support By implementing these five strategies, you can take your real estate client communications to the next level and differentiate yourself in a crowded market. Remember, effective communication is not just about conveying information; it’s about building rapport, trust, and long-term relationships with your clients. Start incorporating these tips into your client interactions today, and watch as your business flourishes with satisfied clients and successful transactions.

I’ve retained 90% of my clients over the past year. It’s not magic—it’s a process. Here’s my 5-step formula for keeping clients long-term: 1. Clear Communication Don’t assume they know everything you do. Keep them updated regularly with progress. 2. Manage Expectations Early Under-promise, over-deliver. Set realistic goals from the start, then exceed them. 3. Personalize Your Approach Every client is different. Adapt your communication, reports, and strategies to their specific needs. 4. Create Quick Wins Give them something to celebrate early on—a small win sets the tone for the relationship. 5. Consistent Value Over Time Never stop adding value. Even after the initial wins, continue finding ways to improve their business. Client retention is not just about delivering results—it’s about building a lasting relationship. Steal these steps for your business!

I’d be lying if I said we met every single one of our client's expectations. We don’t. We take that personally, though. Our goal is to meet all of our client's expectations. Not just meet but exceed. So when we don’t, we want to ensure we can get it right for them. We need to align and be on the same page with the goals of our campaign. Here’s what we do: → Align on expectations → Identify communication breakdowns → Check activity metrics of the SDRs assigned to their account → Discuss, plan, and implement an improvement plan In the service business, things don’t always go as planned. That’s okay if you diagnose the problem and then create and implement an action plan. Clients want to know that we care. We care about your success. Your success is our success. Our commitment is never to let it rest until our good is our better and our better is our best. 

Consultant, there are only 4 categories of activities you should spend time on. Here they are 👇 Most consultants, especially in the early stages of their business, tend to do everything in their business. If you're managing client delivery AND doing every small task in your business, sooner or later something will break. ⚡ It better not be the quality of your client engagements. To ensure you are spending your time wisely that allows you to deliver quality work and build a pipeline of new opportunities, watch this video. I list examples of activities you should totally avoid and give you 4 you should focus on 👇 Have I missed anything? Let me know in the comments. P.S - Repost if you found this useful ♻