ArchiBiz Business Mentoring & Education’s Post

But I knew, deep down, this was an essential part of connecting with clients. Three years ago, I picked up the phone, stared at the numbers, and hesitated. This wasn’t what I imagined as part of my work as an interior designer. I quickly realized that cold calling wasn’t just about getting new projects, it was about learning to connect, communicate, and convince. Those initial calls felt intimidating, but with each ring and each conversation, I was getting closer to understanding client needs, strengthening my pitch, and refining my approach. Over time, making 100 calls a day became second nature. The true shift happened when I stopped seeing calls as sales pitches and started seeing them as conversations, understanding what clients valued most and tailoring my response to align with their needs. Yes, making 100+ calls a day taught me how to connect with clients, respond to their needs, and build genuine rapport. This wasn't just about selling; it was about learning how to understand, communicate, and truly listen. Today, many architects and designers shy away from cold calling, and I get it, it’s tough. But those calls taught me everything about building client trust and improving my skills, from asking questions to handling objections. Cold calling isn't glamorous, but it builds confidence, improves your ability to handle real-world conversations, and ultimately lays the groundwork for everything else. Whether you’re a designer, an architect, or in any client-facing role, this skill is essential. Here’s my advice to anyone in this field - Make those calls, connect with clients, and treat every conversation as a learning opportunity. This small step might just be the biggest investment you make in your career. Remember this line > True expertise starts with Mastering the Basics. PS: Stay tuned for my cold-calling formula in my next post!

3 key lessons to attract recurring clients 1. Under-promise and over-deliver: When I tell clients a project will be ready by Friday, I deliver by Thursday. This not only eliminates unnecessary anxiousness for them but also shows that we are invested in their success. 2. Prompt communication is essential: Timely responses to emails about quotes, contracts, or project updates can make all the difference. Clients value efficiency, don’t keep them waiting. 3. Commitment to quality: We never send out work that we’re not proud of. Taking the extra time to ensure quality in every detail always pays off. Clients notice and they remember. These are just a few practices that consistently lead to repeat business and great reviews. Are you applying them to your business strategy?

5 Proven Strategies to Elevate Your Real Estate Client Communications In the competitive world of real estate, effective client communication can make all the difference between a successful transaction and a missed opportunity. Whether you’re a seasoned agent or just starting out, refining your communication skills is essential for building trust and satisfaction with your clients. In this blog post, we’ll share five actionable tips to help you improve your real estate client communications and stand out in the market. Active Listening: The Key to Understanding Client Needs Timely and Transparent Updates: Keeping Clients Informed Every Step of the Way Utilize Technology: Streamlining Communication with Tools and Apps Personalize Your Approach: Tailoring Communication to Each Client’s Preferences Provide Value Beyond Transactions: Building Long-Term Relationships Through Education and Support By implementing these five strategies, you can take your real estate client communications to the next level and differentiate yourself in a crowded market. Remember, effective communication is not just about conveying information; it’s about building rapport, trust, and long-term relationships with your clients. Start incorporating these tips into your client interactions today, and watch as your business flourishes with satisfied clients and successful transactions.

I’ve retained 90% of my clients over the past year. It’s not magic—it’s a process. Here’s my 5-step formula for keeping clients long-term: 1. Clear Communication Don’t assume they know everything you do. Keep them updated regularly with progress. 2. Manage Expectations Early Under-promise, over-deliver. Set realistic goals from the start, then exceed them. 3. Personalize Your Approach Every client is different. Adapt your communication, reports, and strategies to their specific needs. 4. Create Quick Wins Give them something to celebrate early on—a small win sets the tone for the relationship. 5. Consistent Value Over Time Never stop adding value. Even after the initial wins, continue finding ways to improve their business. Client retention is not just about delivering results—it’s about building a lasting relationship. Steal these steps for your business!

Consultant, there are only 4 categories of activities you should spend time on. Here they are 👇 Most consultants, especially in the early stages of their business, tend to do everything in their business. If you're managing client delivery AND doing every small task in your business, sooner or later something will break. ⚡ It better not be the quality of your client engagements. To ensure you are spending your time wisely that allows you to deliver quality work and build a pipeline of new opportunities, watch this video. I list examples of activities you should totally avoid and give you 4 you should focus on 👇 Have I missed anything? Let me know in the comments. P.S - Repost if you found this useful ♻

Key Points Building a strong relationship with your business clients earns their trust and re-engaging you will save them time and money. Communication is key to building strong relationships so make it clear from the beginning that you will work with your client to develop value statements that align with their business goals and that you will evaluate progress against these agreed-upon value statements as the project progresses. In order to build strong and lasting client relationships, they must be able to trust and rely on you as an expert. That’s why it’s crucial to maintain a policy of openness when it comes to your professional opinions and point of view regarding the best interests of the project. #clientrelationships #communication #business #helpfultips

How you make each of your clients feel like a genius. And here’s why it could be your next big move, too. (I flipped the script on client conversations with a philosophy that sounds backwards but works wonders.) TLDR: I ask questions instead of offering immediate solutions. It was during a challenging client meeting that I decided to switch strategies. Instead of trying to offer immediate solutions, I started asking questions. What happened next was a turning point — the client began to open up about their business in ways they hadn't before. (I actually do this in every single meeting, without fail)  Asking questions shifted the dynamic of my client interactions significantly.  Rather than assuming I understood their challenges, I let them express their needs and concerns.  So find and save "great-performing" questions. Build client interactions based on those questions. Always remember: Your questions are the key to your customer's mind. And each one is a "new opportunity" waiting to happen! Repost this scroll-stopping strategy for others ♻️ Thanks! P.S. How many questions do you ask in your client meetings? 5? 10?!

I’d be lying if I said we met every single one of our client's expectations. We don’t. We take that personally, though. Our goal is to meet all of our client's expectations. Not just meet but exceed. So when we don’t, we want to ensure we can get it right for them. We need to align and be on the same page with the goals of our campaign. Here’s what we do: → Align on expectations → Identify communication breakdowns → Check activity metrics of the SDRs assigned to their account → Discuss, plan, and implement an improvement plan In the service business, things don’t always go as planned. That’s okay if you diagnose the problem and then create and implement an action plan. Clients want to know that we care. We care about your success. Your success is our success. Our commitment is never to let it rest until our good is our better and our better is our best. 

I wanted to eleaborate on my last post’s first point. I’d love it if you shared how and which tools you use to build and manage client relationships (in the comments?). Effective client management: Building harmonious relationships Client management plays a crucial role in creating a harmonious working relationship. Let's dive into some tactics that I use to make it more entertaining and engaging: 1. Communication: Clear and regular communication is the key. Keep those lines open, provide updates, and promptly respond to client inquiries. Don't forget active listening to understand their needs and expectations. It's like reading between the lines. 2. Relationship Building: Get personal. Foster strong relationships by understanding your clients on a deeper level. Get to know their goals, challenges, and preferences. Especially for me, my industries’ outcomes are emotional and personal for my clients, this connection is crucial. It's like finding a common rhythm. 3. Set Clear Expectations: There is no room for confusion, unless you enjoy rehashing over and over again - which I can confidently confirm that you do not. Clearly define project scope, timelines, deliverables, and costs right from the start. This is so important a. Don’t rush this process. Let's have a mutual understanding to avoid any surprises. It's setting the stage for a flawless (mostly) performance. 5. Proactive Problem-Solving: if you want to be a superhero, this is the launch pad. Anticipate issues and tackle them head-on. I use a weekly scorecard to keep everything in check. Delays, cost increases, or unexpected discoveries? No worries, and later, no regrets. I address them proactively and provide strategies to mitigate and avoid before the client has to ask or get upset. It is a superpower. 5. Transparency and Honesty: Trust is the name of the game. Be transparent and honest in your interactions. I embrace technology to boost transparency. With our portal, clients have access to all project details, invoices, and documents. Once, I even printed out invoices to prove trust to a skeptical client, and he never questioned again and an unbreakable bond began. 7. Continuous Improvement: The journey never ends. It’s important not to ever get lazy here. Learn and grow from your clients' feedback. Document important information and update your processes regularly. I find joy in documenting by creating illustrations and staying one step ahead. It's like a never-ending art project for me. Remember, every client is unique. Tailor your approach to their needs and preferences. Building strong relationships and providing exceptional service will pave the way for long-lasting partnerships. #BSPK #ClientManagement #BuildingRelationships #EffectiveCommunication #RelationshipBuilding #UnderstandingGoals #ClearExpectations #HonestyMatters #ProactiveProblemSolving #BuildingTrust #ContinuousImprovement #ClientFeedback #TailoredApproach #ExceptionalService #LongLastingPartnerships