One of our values at Octave is: "Progress is a Process". I wanted to share about how it contributed to the highlight of my week this week.
Once per month, I meet with all new employees to discuss our mission, values, and how they manifest in our history, future plans, and near-term priorities. The session is usually an hour but this week, we ran short by 20 minutes. While I prompted the group to ask any question, folks were a little shy, so I asked an icebreaker question: "what organization did you come from and what is one thing that is different in your first few weeks--good or bad?"
I am wired to hunt for constructive feedback, but to a person, every new employee spoke glowingly of the positive traits about our company they noticed right away.
So many of the traits they cited, Octave was not born with--they had to be built. For instance, one person spoke of the useful tools she had to be an effective recruiter--and I remembered how three years ago, we had nothing. Karen Barnes and her team worked hard to set that up over the last three years. Another spoke of how transparent the leadership team has been--and I was reminded of how four years ago, we had to put in place weekly all hands (David Reed Patricia De La Torre), newsletters (Louise Chu), and publishing our priorities quarterly because we received the opposite feedback. A third spoke of the structure for employees to thrive, and I'm reminded of our entire people team--past & present, and the work they did to support our teams and create this structure.
Nothing the employees cited this week will show up in an investor or partner pitch deck. But in life and particularly, in companies that care for patients--"how" you do things matters as much as what you claim to do.
I am grateful that every day, Octavians wake up with the humility to accept that we can do our jobs better and the confidence to keep trying.
Product Marketing Director UK and Europe at The Conair Group Ltd
1moSpenny my boy