Adrian Morgan’s Post

Attention all cloud computing and contact center enthusiasts! 🤖 On yesterday's Twitch stream, Simon Burke and I took an in-depth look at the latest updates to Amazon Connect, Amazon's fully-featured cloud contact center solution. In case you missed it, you can now watch the full recording where we: * Walked through a live demo showcasing the power of Amazon Connect and the new Q in Connect agent assistance features * Faster post call generative ai summarisation * Discussed how these new capabilities can transform customer experience and contact center operations, reducing training time and improving productivity If you're curious about how Amazon Connect can modernize your organization's communications, be sure to check out the stream recording. It's packed with insights and analysis that you won't want to miss. Let me know if you have any other questions - I'm always happy to chat about the latest advancements in cloud contact center technology! #AmazonConnect #ContactCenter #CloudComputing #CustomerExperience

Unlock the full power of AWS with DeviceAtlas 🚀 Check out the latest Amazon Web Services case study where we detail the impact of incorporating DeviceAtlas. The outcome was a remarkable 2x boost in performance and a 2x increase in cost-effectiveness! https://lnkd.in/eark4-2d

Love to see #CustomerObsession x #LearnAndBeCurious x #DiveDeep in #AmazonConnect #CCaaS Workshops delivered by DJ K. for Atos in #India! Excited to keep #AdvancingWhatMatters for #ATOS Customers through #ContactCenterTransformation👍AWS Partners #BuildWithAWS #ScaleWithPartners #BusinessValue #CX #SPEAR #GDC #AmazonQ #AmazonBedrock #GenAI #PartnerObsessed Amazon Web Services (AWS) #LetsGo2024

Learn about text-to-speech technology and how to leverage Amazon Polly to create applications that increase engagement and accessibility. #AmazonPolly #ACloudGuru #VoiceTechnology #Accessibility #LearningJourney

Granicus is transforming the government user experience with an innovative platform. 💪 By utilizing Amazon Bedrock and AWS Step Functions, we are extracting valuable insights from public participation meetings like never before! 💡 #AWS #AmazonWebServices #CloudComputing #GovTech #Innovation

I was just studying about the Multi Tenet Architecture of Salesforce that took me to what actually is Multi Tenet Architecture to Cloud Computing by Amazon Web Services (AWS) Amazon Web Services (AWS) was always confusing to me that what products they sell … on the surface level I know what AWS but didn’t knew the scale of business and the variety of Products they offer which is mind boggling tbvh #salesforce #amazon #aws #cloudcomputing https://lnkd.in/eYVutEfx 3TLiJz4ZPmaQ3tNR

Veriff is on a mission to restore trust in online interactions, and that's why they are transforming their operations with a tech-forward approach. After their recent partnership with Amazon Web Services (AWS), Veriff utilized Amazon SageMaker in their quest for operational simplicity. This resulted in a remarkable 27% reduction in model retraining costs, offering more competitive pricing for their customers. They also integrated AWS Rekognition for face recognition. Verification times, already lightning-fast at seconds long, are inching closer to the sub-second mark, a goal 30-40% closer today than just six months ago. But Veriff understands the human element's power, ensuring human expertise guides every solution. And this human-machine synergy is key to their success. When #EnterpriseBuildsOnAWS they can leverage automation to keep them competitive and cost-effective, while offering secure, efficient, and cutting-edge solutions for the global clientele. Watch here 👉 https://lnkd.in/dnc5BxDF #aws #awscloud #amazonwebservices

Had an AWSome time today presenting on AWS:OnAir talking about Enhanced Location Integrity features with Amazon Location Service with Anand Vijayan. We dove into the retail use case and how you can add more value to Geofences and Trackers with the new ForecastGeofenceEvents API and prevent fraud with VerifyDevicePosition. https://lnkd.in/gXsW-udE

Amazon Leadership Principle #1: Customer Obsession We are leaning into our partnerships with Nvidia to help bring more GPUs to Amazon Web Services (AWS) and enable our customers to dive deeper in GenAI and leverage services like Amazon Bedrock and Amazon Q. At the same time, we are continuing to drive down prices for our customers and making the barrier to entry into the cloud cheaper everyday. #aws #customerobsession #genai

🚀 Exciting News! AWS’s serverless and managed offerings have enabled us to focus intensely on Smartsheet’s core functionalities while significantly reducing the time and resources spent on infrastructure, compliance, and security management. This strategic partnership not only enhances our deployment frequency but also reduces operational costs, pushing us closer to the forefront of our industry. Dive into how we utilize Amazon ECS and AWS Fargate to boost our operational agility and seamlessly scale. By leveraging these powerful tools, we've managed to enhance our system's nimbleness, allowing us to better navigate the evolving tech landscape, particularly with generative AI innovations. 🔗 Watch the full video here for an in-depth look at our journey and results. 💡 #AWS #CloudComputing #Fargate #TechPartnership #Smartsheet