Arrow Financial Corporation’s Post

"What if there's an error?" wonders Ben Ellis, SVP and Global Head of B2B Connect at Visa. Mistakes in payment messages can lead to significant issues. Payment Pre-validation helps prevent errors upfront, benefiting financial institutions and customers. See user experiences: https://okt.to/25aYZX #testimonials #payments #prevalidation #swift

"Ever wondered about the consequences of making a mistake?" inquired Ben Ellis, Senior VP and Global Head of B2B Connect at Visa. Minute errors in payment instructions, like a wrong account number or an inaccurate country code, can lead to significant issues for banks and clients. Payment Pre-validation verifies payments for these errors in advance to prevent future complications. 👉 Discover user feedback here: https://okt.to/e5KiBV #testimonials #payments #prevalidation #swift

"What happens if there’s a mistake?" asks Ben Ellis, Senior Vice President and Global Head of B2B Connect at Visa. Small errors in payment messages, such as an account number typo or incorrect country code, can cause big problems for financial institutions and their customers. Payment Pre-validation checks payments for errors like these upfront to save headaches later down the line. 👉 Hear what users have to say: https://okt.to/2O6tRj #testimonials #payments #prevalidation #swift

🚨 UNPOPULAR OPINION ALERT 🚨 Let's give it up for the unsung heroes in the financial world: retail and call center staff. They arguably have one of the toughest roles, balancing numerous skills at once: • The ever-welcoming service attitude 🤗 • Deep banking knowledge that could rival any branch staffer 💡 • The accuracy of an amateur tax accountant 🧾 • IT troubleshooting skills on par with level one tech support 👨💻 • And the calm poise of a hostage negotiator during conflict resolution 🕊️ These incredible people manage all this with grace and professionalism. I believe it's high time we provide them with the tools they need to make their jobs less stressful and more efficient. At Directlink, we're doing just that with our Voice Banking platform, which can automate one in three routine phone calls, freeing up staff to focus on what they do best – providing exceptional service to members. Want to see how this can transform your institution? 🔗 Book 15 minutes with our Head of Product Ben Nichols and let's talk about empowering your team with smart technology. Schedule a call with Ben: https://lnkd.in/dGuUTGHS Learn More: www.directlink.ai Together, we can help them connect better and serve faster. 🚀 #BankingInnovation #CustomerService #VoiceBanking #FinTech

"What happens if there’s a mistake?" asks Ben Ellis, Senior Vice President and Global Head of B2B Connect at Visa. Small errors in payment messages, such as an account number typo or incorrect country code, can cause big problems for financial institutions and their customers. Payment Pre-validation checks payments for errors like these upfront to save headaches later down the line. 👉 Hear what users have to say: https://okt.to/3h7a1u #testimonials #payments #prevalidation #swift

"What happens if there’s a mistake?" asks Ben Ellis, Senior Vice President and Global Head of B2B Connect at Visa. Small errors in payment messages, such as an account number typo or incorrect country code, can cause big problems for financial institutions and their customers. Payment Pre-validation checks payments for errors like these upfront to save headaches later down the line. 👉 Hear what users have to say: https://okt.to/VDgBNf #testimonials #payments #prevalidation #swift

"What happens if there’s a mistake?" asks Ben Ellis, Senior Vice President and Global Head of B2B Connect at Visa. Small errors in payment messages, such as an account number typo or incorrect country code, can cause big problems for financial institutions and their customers. Payment Pre-validation checks payments for errors like these upfront to save headaches later down the line. 👉 Hear what users have to say: https://okt.to/7JYOI2 #testimonials #payments #prevalidation #swift

"What happens if there’s a mistake?" asks Ben Ellis, Senior Vice President and Global Head of B2B Connect at Visa. Small errors in payment messages, such as an account number typo or incorrect country code, can cause big problems for financial institutions and their customers. Payment Pre-validation checks payments for errors like these upfront to save headaches later down the line. 👉 Hear what users have to say: https://okt.to/R1EFN5 #testimonials #payments #prevalidation #swift

"What happens if there’s a mistake?" asks Ben Ellis, Senior Vice President and Global Head of B2B Connect at Visa. Small errors in payment messages, such as an account number typo or incorrect country code, can cause big problems for financial institutions and their customers. Payment Pre-validation checks payments for errors like these upfront to save headaches later down the line. 👉 Hear what users have to say: https://okt.to/mr4bki #testimonials #payments #prevalidation #swift

Empathy and Follow-Up: Turning a Negative into Trust While working as a Customer Service Representative at Access Bank, I dealt with a frustrated customer facing repeated delays with her international transfers. Instead of jumping to a quick solution, I listened to her concerns, empathized with the impact on her business, and assured her I’d resolve the issue personally. After identifying a technical glitch causing the problem, I ensured her transfers were processed immediately and kept her informed throughout the process. A few days later, I followed up to ensure everything was running smoothly. She appreciated the extra step, which made her feel valued and built long-term trust. Have you seen the difference a follow-up can make in building customer trust? #CustomerService#EmpathyInBusiness#CustomerExperience #FollowUpMatters#CustomerSatisfaction#ProblemSolving