Arvind Prakash’s Post

Don't miss out on the opportunity to develop your Key Account and Relationship Management skills. With increasing focus on customer experience and customer outcomes as well as digitization, this area of business is fast changing. Developing and mastering Key Account and Relationship Management skills is crucial for sustained business growth and success. Research revealing that 80% of corporations neglect this concept underscores the significance of focusing on it. By prioritizing key accounts and nurturing strong relationships with them, businesses can unlock numerous benefits such as increased customer loyalty, higher revenue, and enhanced brand reputation. Elevate the competitiveness and profitability of your organization. Register for your participation using the link below: https://lnkd.in/g7HMepUP #DrivePerformance #KeyAccountsSkills #RelationshipManagementProficiency

🎓 Excited to share that I've completed a comprehensive sales and service management program! 🚀 Key takeaways include: 1. Understanding strategies for driving sales growth 📈 2. Enhancing customer satisfaction through effective relationship management 💼 3. Optimizing operational efficiency to streamline processes ⚙️ 4.Developing essential skills in sales techniques and service delivery optimization 💡 #SalesManagement #ServiceManagement #ProfessionalDevelopment

As a Business Development Executive, I see firsthand how exceptional customer service is the backbone of any successful business. It's not just about closing deals—it's about building relationships, understanding needs, and delivering solutions that leave a lasting impact. This week, I want to give a big shoutout to myself and the customer service teams that work tirelessly to ensure every client and customer interaction is positive. Your dedication makes a huge difference and supports everything we do on the business development side. 💼🤝. Customer Service week is another great reminder that every interaction counts. Whether it's responding to inquiries, solving problems, or offering value, it all comes down to putting the customer first. Here’s to celebrating the people and practices that help businesses grow, one customer at a time! 💼✨ #CustomerServiceWeek #BusinessDevelopment #CustomerExperience #RelationshipBuilding #GrowthMindset

Why Customer Service is the Lifeblood of Sales In today’s competitive market, customer service is NOT just an add-on—it’s the core of sustainable growth in sales. When you: 🔹 Create a Positive Brand Image 🔹 Delight Customers So They Tell Their Friends 🔹 Leverage Existing Customers Instead of Constantly Chasing New Ones You’re setting the foundation for long-term success. As a professional with over a decade of experience in customer relations, sales, and intelligence, I've mastered the art of driving business through exemplary customer service. 👉 Happy customers don’t just buy—they advocate for your brand! My journey has taken me from executive roles in customer service and sales to being a strategic partner for businesses. I’m passionate about transforming customer experience into measurable business growth. Ready to elevate your company’s sales strategy? Let’s connect and explore how we can align customer service excellence with revenue growth. #CustomerService #SalesLeadership #CXStrategy #CustomerExperience #GrowthMindset #SalesSuccess #BusinessDevelopment #CustomerFirst #SalesAndCXMastery

Are you overlooking the importance of good account management? Having a strong account management team can make all the difference in your business success. From building strong client relationships to ensuring customer satisfaction, account managers play a crucial role in driving revenue and fostering long-term partnerships. Don't underestimate the impact of effective account management - it could be the key to unlocking your business's full potential! #AccountManagement #ClientRelationships #BusinessSuccess

"Excited to share my journey as a Customer Care Representative in the sales and marketing industry! 🌟 Over the past few years, I've honed my skills in trade development and customer care, always striving to provide exceptional service and build strong relationships with clients. Passionate about making a positive impact and helping businesses grow. #CustomerCare #SalesAndMarketing #ProfessionalGrowth #CustomerServiceExcellence"

𝑳𝒐𝒔𝒕 𝒊𝒏 𝒕𝒉𝒆 𝑴𝒂𝒛𝒆: 𝑻𝒉𝒆 𝑺𝒕𝒂𝒕𝒆 𝒐𝒇 𝑷𝒐𝒔𝒕-𝑺𝒂𝒍𝒆𝒔 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒆𝒓𝒗𝒊𝒄𝒆 Over the past few years, we have witnessed a significant decline in 𝐭𝐡𝐞 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 𝐩𝐨𝐬𝐭-𝐬𝐚𝐥𝐞𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. The outsourcing of this service to external companies has led to a level of assistance that, for many businesses, has become comparable to a low-grade call center. A glaring example of this trend is represented by prominent companies such as American Express, which appear to have directed their resources towards the relentless pursuit of new customers, thereby neglecting the importance of service towards existing ones. 𝐵𝑢𝑡 𝑤ℎ𝑎𝑡 𝑑𝑜𝑒𝑠 𝑡ℎ𝑖𝑠 𝑚𝑒𝑎𝑛 𝑓𝑜𝑟 𝑢𝑠, 𝑡ℎ𝑒 𝑐𝑜𝑛𝑠𝑢𝑚𝑒𝑟𝑠? It means that even when using platinum services, obtaining simple support or information has become a Herculean task. This disregard for existing customers has become alarming. New corporate policies seem to completely disregard those who have already chosen to invest in their offerings, instead 𝐟𝐨𝐜𝐮𝐬𝐢𝐧𝐠 𝐨𝐧 𝐜𝐨𝐧𝐭𝐫𝐚𝐜𝐭𝐮𝐚𝐥𝐢𝐳𝐢𝐧𝐠 𝐧𝐞𝐰 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 with contracts that bind them for years, 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐯𝐚𝐥𝐮𝐞 𝐨𝐟 𝐠𝐨𝐨𝐝 𝐩𝐨𝐬𝐭-𝐬𝐚𝐥𝐞𝐬 𝐬𝐞𝐫𝐯𝐢𝐜𝐞?. Yet, we should ask ourselves: 𝑤ℎ𝑎𝑡 𝑖𝑠 𝑡ℎ𝑒 𝑣𝑎𝑙𝑢𝑒 𝑜𝑓 𝑔𝑜𝑜𝑑 𝑝𝑜𝑠𝑡-𝑠𝑎𝑙𝑒𝑠 𝑠𝑒𝑟𝑣𝑖𝑐𝑒? The truth is, 𝐢𝐭 𝐢𝐬 𝐟𝐮𝐧𝐝𝐚𝐦𝐞𝐧𝐭𝐚𝐥 𝐟𝐨𝐫 𝐜𝐞𝐦𝐞𝐧𝐭𝐢𝐧𝐠 𝐭𝐫𝐮𝐬𝐭. Without 𝐚 𝐬𝐨𝐥𝐢𝐝 𝐚𝐧𝐝 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, the customer relationship risks remaining 𝐬𝐮𝐩𝐞𝐫𝐟𝐢𝐜𝐢𝐚𝐥 𝐚𝐧𝐝 𝐭𝐫𝐚𝐧𝐬𝐢𝐞𝐧𝐭. It is the post-sales service that demonstrates the company's commitment to meeting the customer's needs in the long term, thus building a lasting and fruitful relationship. The reality is that we find ourselves in a true Dantean circle, where customers are trapped in contracts that promise much but ultimately leave them in the darkness of non-existent customer service. It is time for companies to rethink their strategy and place 𝐭𝐡𝐞 𝐯𝐚𝐥𝐮𝐞 𝐨𝐟 𝐞𝐱𝐢𝐬𝐭𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 at the center of their activities, rather than focusing exclusively on hunting for new ones. Ultimately, it is only through genuine commitment to providing quality post-sales customer service that companies can hope to build lasting and successful relationships with their customers. It is only then that we can emerge from this nightmare and hope to find the light of 𝐚𝐮𝐭𝐡𝐞𝐧𝐭𝐢𝐜 𝐚𝐧𝐝 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐚𝐫𝐞. #CustomerExperience #BusinessStrategy #CustomerRetention #CustomerSatisfaction #PostSalesSupport #CustomerCentricity #CustomerRelationships #BusinessAccountability #PostSalesCustomerService

What I love doing:-"building relationships with new clients and managing relationships with existing ones. In addition, I act as point of contact for clients and internal company teams, often interacting with both daily."💪 #positivity #lookingforwork #openforwork #customerexperience #Customerservice #customercare #clientsrelationships

Account Management has changed! - It's no longer just about closing deals. - It's not merely managing relationships. - It's not just about meeting targets. Exactly! It has always been about a Customer Success-oriented journey but it's even more competitive now! - Now it is driven by customer-centric strategies. - It is enhanced by data-driven insights. - It is focused on long term customer engagement. Stop complaining and start "Adapting". This is the 2024 & beyond way to approach Account Management and Customer Success. How are you adjusting to this shift in your role? #AccountManagement #CustomerSuccess

While attracting new customers is important for business growth, nurturing existing relationships can be even more valuable. Investing in exceptional customer service not only retains loyal patrons but also turns them into brand advocates. Let's prioritize the care and satisfaction of our current customers — it's the key to long-term success. #customerservice #loyalcustomers #businessmatters #businesssuccess #businessmadeeasy