Aryo Indarto’s Post

Many of us have experienced the exceptional hospitality at TAJ Hotels, even if it is just for a cup of coffee.  One of my most memorable experiences occurred when I visited Taj with a friend for breakfast. We were unaware that only a buffet menu was available and had ordered Masala Chai. When we asked for the food menu, the manager informed us of the buffet-only option. My friend, being a small eater, was not interested in the buffet and expressed this to the manager. To our delight, the manager brought us fresh orange juice and small bites from the buffet, followed by another round of Masala Chai. We spent a good two hours there, and to our amazement, we were not charged a rupee for any of it. This experience left a lasting impact on us—not because we weren’t charged, but because the manager ensured we were well-served and personally cared for. It has been more than two years now, but this memory remains fresh, and Taj Hotels earned our loyalty that day. Such experiences highlight that in any domain, attentiveness, empathy, and proactive support can create lasting impressions and foster long-term relationships. Do you think going the extra mile can make a difference in your field, and how often do we ensure our customers are well taken care of? Do you have any experiences where a service provider or helper went above and beyond for you?  I would love to hear your stories. #ExceptionalService #CustomerExperience #CustomerLoyalty #MemorableMoments #AboveAndBeyond #CustomerCare #ServiceExcellence #UnforgettableService #PersonalTouch

The Dream: As an aspiring hospitality industry leader, my dream experience/ Career would be to create a haven for people to connect, unwind, and celebrate life's moments. I envision a bustling venue where the atmosphere is lively and vibrant, filled with the clinking of glasses, laughter, and lively conversations. My role would be to orchestrate this symphony of human interaction, blending the art of mixology with exceptional customer service. I would become the maestro of this social orchestra, bartenders crafting cocktails that not only tantalize the taste buds but also evoke emotions and connect people. My kitchen would meticulously select fresh ingredients, and experiment with innovative flavor combinations, ensuring that each dish is a masterpiece in itself. Beyond the art of mixing drinks and providing culinary dishes, my dream would encompass the essence of hospitality. I would strive to be the epitome of attentiveness, anticipating guests' needs before they even express them. My ability to read people's preferences and create tailored drink recommendations would elevate the guest experience to a whole new level. Moreover, I would embody the spirit of inclusivity, welcoming guests from all walks of life with warmth and genuine hospitality. I would actively listen to their stories, engage in meaningful conversations, and make them feel valued and appreciated. My goal would be to transform the venue into a sanctuary where people feel comfortable being themselves and forging new connections. As my experience deepens, I envision taking on a more leadership role within the hospitality and Culinary arts industry. I aspire to mentor fellow enthusiasts, sharing my knowledge and expertise to elevate their skills and passion for the craft. My goal would be to cultivate a community of passionate hospitality professionals who share a common vision of creating extraordinary experiences for their guests. Ultimately, my dream as an aspiring hospitality industry leader is to pioneer a new era of culinary culture, one that transcends mere F&B preparation and delves into the depths of human connection. I envision a place where people not only gather to enjoy beverages but also to connect, celebrate, and leave with a sense of belonging and well-being. This, to me, is the essence of hospitality, the very spirit that drives me to pursue my aspirations in this dynamic and transformative industry.

It's all in the details. Details are what make this industry amazing. They differentiate one experience from another. It's on an emotional level where this difference is felt. Guests will notice how much you cared about that one detail they saw or felt. Our job as hospitality workers is to trigger that emotion and give guests the best experience possible. Whether it’s great drinks or the atmosphere at a bar, the smallest details make the biggest impact on guests. #hospitality #barmanagement #details

🌟 Harnessing Team Dynamics for Service Excellence 🌟 Exceptional service in the hospitality industry starts with a cohesive team. As a Food & Beverage Manager, I've found that fostering a supportive and collaborative work environment is key to delivering the high standards our guests expect at Royalton Hotel International. 🔹 Regular training sessions, team-building activities, and open communication channels are not just practices, but our team's pillars of strength. 🔹 Thriving under pressure is what we do best, turning peak times into opportunities to showcase our exceptional teamwork and resilience. I’m curious to know, what strategies do you employ to keep your team motivated and service-focused in high-pressure environments? #TeamBuilding #CustomerService #HospitalityLeadership #EmployeeEngagement

Why is self confidence important in all things we do, I do, and why is it important for my career Self-confidence is crucial in the hospitality industry because it helps professionals project competence, assurance, and warmth when interacting with guests. In mixology, confidence enables bartenders to craft and present drinks with flair and precision, enhancing the overall guest experience. Additionally, confidence instills trust in customers, leading to increased satisfaction and loyalty, essential for success in the competitive hospitality sector.

A curiosity that leads a decade of learning experience of not only making coffee but delivering hospitality. What started from something of a childhood curios of smelling freshly ground coffee, that smell of a freshly brewed coffee in our family home, led to an experience in building and putting into practice a hospitality system to ensure that all guests received the highest level of service, delivering a unique guest experience all and every point of guest contact and development system to all team member to be able to deliver it 24hrs a day, 365 in a year and 7 days a week. What I learned during this time is applied to the actual work whether hotel, resort, or partnering work in F B businesses, its that human factor that would be the deciding factor of success. Have a great Monday. #mondaymotivation #generalmanager #generalmanagerlife #hospitality #hospitalitymanagement

What advice do you have for someone wanting to pursue a career in restaurant management? ✏️ It is important to be sure that it is not easy to work in the hospitality field. Your life will be upside down vacations come unlike their days and you work in the vacations of others to provide them with the proper service, working hours are long and psychological pressure is tiring sometimes. But let me talk to you about the positive side, you get to know several cultures and people, customs and traditions, you learn from each experience you go through and gain a lot of experience you'll be an independent human a real fighter fights to achieve the goal or the dream. In short, if you are a person who is not good at the art of caring for guests and their small details, this is not your place. #passion #hospitality #management #Resturant #service #teambuilding #finedining #hotels #guests #details

“Are you having pudding, or not?”🧁 Is Blunt Language in Hospitality a Service Faux Pas or a Non-Issue? In hospitality, every word and gesture contributes to the overall guest experience. The phrase “Are you having pudding, or not?” might seem straightforward, but it carries an undertone of impatience and indifference. It’s a departure from the warm, welcoming language we expect when being served. But is this really a problem? Some argue that clear, direct language cuts through ambiguity, making service more efficient. Others feel it detracts from the personal touch that defines excellent service. What’s your take? Is the move towards more direct language in hospitality a welcome change, or does it risk alienating guests who expect a certain level of courtesy and care? 🍽️🧁✨👌🍽️🧁✨👌🍽️🧁✨👌🍽️🧁✨🍽️ #customerexperience #hospitality #restaurant #thecardmachinelady ©️🕊️

In both hospitality and real estate, the focus is always on delivering exceptional experiences. As a former chef, I've carried over three key lessons from the kitchen to the property market. First, attention to detail is crucial. Just as every dish requires precision, every property listing needs careful consideration of what makes it special. Second, communication is key. Whether it's understanding a diner's preferences or a buyer's needs, clear and effective communication ensures satisfaction. Lastly, problem-solving under pressure is a must. In both fields, unexpected challenges can arise, and being able to stay calm, think on your feet, and deliver results is what makes all the difference. These experiences from my hospitality days have shaped my approach to real estate, ensuring that every client receives the care, attention, and results they deserve.

"Addressing and Improving Low Reviews for Exceptional Guest Experience" In the hospitality industry, guest feedback is invaluable.  As a Food & Beverage Professional at the St. Regis Hotel, every review, whether glowing or critical, offers a chance to enhance our services and exceed guest expectations.  Handling low reviews with professionalism and dedication is crucial to our continuous improvement. At the St. Regis Hotel, we utilize various platforms to gather guest feedback, including the Medallia system, TripAdvisor, Facebook, and Twitter. Each platform provides unique insights that help us understand our guests' experiences and identify areas for improvement. Medallia System: Medallia is an essential tool for us, offering detailed feedback directly from our guests. We monitor this system daily to ensure prompt responses and swift action on any issues raised. When we receive a low review, we follow a structured approach: 1. Immediate Acknowledgment: We promptly acknowledge the guest's concerns, expressing our gratitude for their feedback and apologizing for any inconvenience caused. 2. Investigation: We thoroughly investigate the issue, involving relevant team members to understand the root cause and prevent recurrence. 3. Resolution: We communicate with the guest to resolve the issue, offering appropriate compensation or gestures of goodwill to restore their trust in our services. Social Media Platforms: TripAdvisor, Facebook, and Twitter are powerful tools for public feedback. Here's how we handle low reviews on these platforms: 1. Timely Response: We respond to reviews as quickly as possible, demonstrating our commitment to guest satisfaction. 2. Transparency and Empathy: Our responses are transparent, empathetic, and professional. We acknowledge the guest's concerns, apologize for any shortcomings, and explain the steps we are taking to address the issue. 3. Engagement: We invite guests to continue the conversation privately to resolve their issues and gather more detailed feedback. This not only helps in resolving the issue but also shows other potential guests that we take feedback seriously. Continuous Improvement: Low reviews are valuable learning opportunities. We analyze patterns in feedback to identify recurring issues and implement corrective actions. This proactive approach ensures that we continuously elevate our standards and deliver an exceptional guest experience. At the St. Regis Hotel, our goal is to turn every guest's experience into a memorable one. By addressing low reviews effectively, we reinforce our commitment to excellence and ensure that our guests leave with lasting positive impressions. Thank you to all our guests who take the time to provide feedback. Your insights drive our passion for perfection. #GuestFeedback #HospitalityExcellence #ContinuousImprovement #Medallia #TripAdvisor #CustomerSatisfaction #StRegisHotel #LuxuryHospitality #FBAchievements #GuestExperience