Ash Joshi’s Post

🌐 Unlocking the Future of Mobile Banking! 📱 Publicis Sapient's latest report delves into the customer journey across 32 banks, revealing the keys to success: Usability, Engagement, and Execution. Discover how technology transforms experiences, and explore opportunities for differentiation through hyper-personalization, inclusive design, progressive UI, and more! 💡💳 #MobileBanking #TechInnovation #CustomerExperience

📱 Explore the Future of Mobile Banking! 🚀 Publicis Sapient's report benchmarks 32 banks, uncovering keys to success: Usability, Engagement, Execution. Tech-driven insights reveal differentiation opportunities in hyper-personalization, inclusivity, progressive UI. 💳💡 #MobileBanking #TechInnovation

As someone who has personally used several digital banking platforms, TPBank BIZ honestly stands out as one of today's most user-friendly and intuitive digital banking platforms tailored for corporates. A prime example of its user-centric design is the ability for users to personalize the navigation sidebar, cherry-picking only the features they really need and arranging them in their preferred order of priority. Surprisingly, many banks still lag behind in this regard, burdening users with lengthy navigation bars cluttered with features they seldom use. It's exciting to see more and more banks paying attention to digital UI/UX for corporates. #digitalbanking

🚀 Embracing Open Banking: Revolutionizing Digital Finance with Noda In an era where a single poor digital experience can deter customers, open banking emerges as a transformative solution. Spearheaded by PSD2, it facilitates secure data sharing, enhancing transaction simplicity and personalization. Michael Bystrov, Chief Revenue Officer at Noda, states: "Noda is leading the integration of open banking to revolutionize payments and improve customer interactions. Our technology simplifies processes and enriches the user experience, setting new standards in financial services." Discover how open banking can transform your business in our latest article on HackerNoon. https://lnkd.in/dyJ-gwTe #OpenBanking #DigitalFinance #Noda #Fintech #Innovation

Transforming Banking: From Reactive to Proactive User Experience! The banking industry has embraced digital self-care platforms, empowering users to manage their finances through convenient online services. However, shifting towards a more personalized and empathetic user experience is crucial to thrive in today's landscape. This is where proactive communication comes into play. Reshaping services to anticipate user needs and proactively deliver relevant information and support can significantly enhance the overall experience. By shifting from reactive to proactive communication, banks can foster deeper customer relationships, build trust, and ultimately, drive loyalty. This case study by Startappz delves deeper into this concept, showcasing how proactive UX can revolutionize the banking experience: https://lnkd.in/dZ47ZBpq Join the conversation! Share your thoughts on how proactive UX can benefit the banking industry and its customers. #banking #fintech #userexperience #proactivecommunication #customercentric #startappz

The convenience of mobile banking applications have catapulted them to be used by billions of people to perform basic daily banking operations. As the landscape of digital banking continues to mature, customers’ expectations exceed just the daily banking functionalities from their banking applications. Digital leaders are responding to this trend and are including innovations in their applications, regarding: ✅ Personal Financial Management (PFM) ✅ ESG ✅ Open Banking and Beyond Banking Check out our sixth edition of Sia Partners' yearly global benchmark on mobile banking applications, assessing 150 banking applications across 19 countries. At Sia Partners, we have strong expertise in mobile banking, supporting clients all over the world defining customer-centric digital strategies. If you’re curious whether your app was included or where it ranked? Contact us to schedule a (virtual) coffee! #Banking #MobileBanking #UserExperience #UX #Digitalization #FinancialServices

🌟 Transforming Digital Banking with Tailored UX: Tyfone's Commitment 🌟 Digital banking is more than transactions; it's about the experience. At Tyfone, we understand that a great UX can make banking a joy, not a chore. Our platform offers a customizable, intuitive journey that's as unique as your brand, ensuring loyalty and satisfaction. We believe in a digital space where every interaction is seamless, building trust and fostering long-term relationships with account holders. With a competitive market, standout UX is not an add-on; it's essential. 🎨 With Tyfone, expect a vibrant array of over 300 configurable assets to match your brand's voice and over 3,000 functional settings for a truly dynamic banking experience. 📲 Ready for a digital revolution? Dive into Tyfone's world where your vision becomes reality, and every account holder feels at home. Unleash the potential of bespoke digital banking—Learn more: https://bit.ly/3U9tLjb #DigitalBanking #UserExperience #BankingInnovation

🌐 Insights from a Global Consumer Survey on Digital Banking & CX 🌐 Did you know? The landscape of digital banking and customer experience is evolving more rapidly than ever. A recent survey involving thousands of global banking and financial services consumers has revealed some compelling trends that demand attention. 🔑 What We Learned: ◼ Consumers are increasingly seeking omnichannel experiences but often find them lacking. ◼ A significant 53% express frustration over not being able to engage in two-way conversations with their banks. ◼ There's a notable opportunity gap in personalized financial advice; it's desired but rarely delivered. ◼ Surprisingly, 93% of consumers want banks that anticipate their needs, yet only 33% feel understood. 🌟 Trending in Banking: ◼ Direct Messaging: The future is in making banking notifications interactive. ◼ Personalized Solutions: There's a massive demand for personalized, proactive financial advice. ◼ Digital Trust is Crucial: Embracing technology means nothing without customer trust. ◼ The Need for Human Interaction: Technology can't replace the value of human connection, especially in challenging moments. ◼ Non-Negotiable Security: Visible, robust security measures are essential for customer confidence. 🚀 The Path Forward: To truly revolutionize customer experience, financial services must bridge the gap between current practices and these emerging demands, offering seamless, personalized, and secure interactions at every touchpoint. 🛠 Actionable Steps: ☑ Foster two-way communications, making every interaction more meaningful. ☑ Offer personalized advice and solutions, leveraging technology to meet individual needs. ☑ Ensure a blend of digital convenience and human empathy. Prioritize privacy and security as foundations of trust. 🔍 Looking Ahead: The future of banking hinges on creating empowering, connected experiences for customers, blending the best of technology with the irreplaceable human touch. Want to delve deeper into these insights and discover how to craft winning customer experiences in banking? #DigitalBanking #CustomerExperience #BankingTrends #FinancialServices #Innovation #TechnologyInBanking #Omnichannel #Personalization #CustomerEngagement #BankingFuture

🌟 Unlocking Exceptional Customer Experiences in Banking with dtWorks 🌟 As the banking landscape evolves, customer experience (CX) has emerged as a critical differentiator. Banks that consistently optimize CX grow 3.2x faster than their competitors. In this dynamic environment, dtWorks, the cutting-edge Customer Experience Management (CEM) platform from Bahwan CyberTek is revolutionizing the way financial institutions engage with their customers. 🚀 What is dtWorks? dtWorks is more than just software; it’s a strategic approach to CX. Here’s how it works for the banking and financial sectors: 1-Holistic Customer Lifecycle Management: dtWorks ensures a seamless experience across all touchpoints, from opening an account to resolving queries. Whether it’s a call to the contact center, a mobile app transaction, or bill payment, every interaction shapes the customer’s perception of your bank. 2-Immediate Service: Customers expect swift responses. dtWorks empowers banks to provide real-time assistance, addressing inquiries promptly and efficiently. 3-Contextual Understanding: With over 70% of customers expecting anyone they interact with to have full context, dtWorks equips agents with relevant information, enhancing personalized interactions. 4-Omni-channel Consistency: dtWorks bridges the gap between physical and digital spaces. Customers appreciate experiences that flow naturally, whether they’re in a branch or using a mobile app. 5-Personalized Recommendations: dtWorks leverages data analytics to offer tailored suggestions. Personalization drives engagement and loyalty. The Future of Banking CX 🚀 As we step into 2024, here are the top 5 banking CX trends to consider: 1-Seamless Digital Experiences: Banks must keep pace with consumer favorites like streaming services. Think fast, personalized, and frictionless interactions. 2-Value-driven Transformations: Prioritize value and customer-centricity in your CX initiatives. 3-Mobile-first Strategies: Optimize mobile channels for convenience and accessibility. 4-Data-driven Insights: Leverage data to understand customer behavior and preferences. 5-Human + Tech Synergy: Blend human expertise with technology to create memorable experiences. 🚀 Ready to Elevate Your Banking CX? 🚀 Explore dtWorks today #dtWorks #BankingCX #CustomerExperience #Fintech #Innovation Bahwan CyberTek