Ashby reposted this
I’ve done a lot of hiring – a lot – but I ran into a career first last week. I received *multiple* pages of positive responses (50 emails per page)… to our rejection email. Given the product we’re building, it shouldn’t be a surprise that delivering an excellent candidate experience is high priority. I’ve seen a good bit on LinkedIn around negative experiences specific to automated rejection emails. It just doesn’t have to be that way. Context: We’re hiring for a Recruiting Operations Consultant position. Given the scope of responsibilities and our eagerness for the new hire to hit the ground running, we prioritized candidates with direct experience using Ashby. Anyone who didn’t have this experience received an email that: ✉️ Was sent early in the process to avoid keeping cohorts of candidates in a waiting period ✉️ Used the “Send on behalf of” feature in Ashby to have recruiting send these on my behalf ✉️ Explained our reasoning and how that led to not securing an interview The responses were overwhelmingly positive l(forgive my dark mode screenshots). A few anonymized samples attached. I’m deeply grateful to work for a company that makes this process easier!
Mind sharing the rejection email? Seems like it's hitting the mark
I recently applied to a role at Ashby because of this customer-centric focus. As someone who has applied to many jobs it is easy to see which ATS care about who they are selling to, and who cares about who is using the product. It’s crazy the amount of WORK some people put up with DAY after day just to apply to positions.
Job applications carry a lot of stress, and doing what you can to alleviate that is a huge benefit
Thank you for sharing Kels. I just shared your post with my team as we are trying out some new auto reject solutions thanks to the work of Alexa Lucci and our ROPs team. So amazing to see the positive responses in an experience that can sometimes feel very canned.
This is great!! Humanizing the application/hiring process can really be helpful for candidates regardless of the outcome. Job applications can be really stressful. Thank you for sharing this and setting an example so maybe other companies learn to do the same!
Something I took from my time at GoDaddy and will always carry with me is a “human first” approach. It’s awesome to see you and Ashby bringing that to what’s been an automated and robotic world of hiring
It's definitely the best rejection letter I've ever seen.
Its so important to consider every candidate a potential brand ambassador and I have to tell you that there are many companies I've engage with as a prospective employee, that I will not use their products. For me it forecasts how they treat their customers.
it's great that Ashby delivers best in class candidate experience but also sad that such experience is such an outlier that people are floored by it.....i hope one day it will be the norm
Director UX | Senior Product Manager/Designer/Owner | Founder | Adobe MAX Award Winner
3moThis sounds exactly like what people need. I am struggling with the total lack of feedback on what stages or reasoning there is rejection for my applications. Having any tiny shred of feedback, even just generically knowing what "phase" I might have gotten to would be immensely helpful and would help me tune my approaches and improve. As it is now, we just all toss stuff into a black box and wait some unknown amount of time...