Ashish Goyal’s Post

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Founder & CEO at Mumbai Interior | Office Interiors Delivered in 45 Days

The only metric I care about is on-time delivery. And like magic, cost, quality, and client satisfaction - all fall into place. I know what you’re thinking. Isn’t quality as important? How can I leave out client satisfaction? And you’re right. But in my experience, delays undermine everything else. Let me illustrate how. Imagine you find great quality Oxford shoes. They’re available online at a great price! You place the order and wait eagerly. And then you keep waiting…… Frustrated, you contact customer support. But by this time, your experience is ruined and the seller’s efforts are a mere band-aid. Your satisfaction and quality perception is now changed. If you needed the shoes for a special occasion, you just spent money on something useless. I see office interiors in the same light. Delays can end up costing companies more. And, quality is never about time; it’s about a strong sourcing team and their expertise. Most importantly, respecting time commitments means respecting my clients. And that naturally leads to happy clients. What’s your #1 metric? #OfficeInteriors #BusinessValues #MumbaiInterior

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