Assembled’s Post

62% of field orgs feel that their current #self-service capabilities are only somewhat effective. With first time fixes being absolutely crucial in this space, that isn't good enough. The business case for a #RemoteFirst strategy was validated throughout the pandemic - but how do service orgs take it to the next level? Lot of great nuggets in this article for any organization that is looking to modernize their service LOB's. #RemoteFirst #FutureOfFieldService #Service #Dyanmics #Microsoft https://lnkd.in/d3spmQMP

62% of field orgs feel that their current #self-service capabilities are only somewhat effective. With first time fixes being absolutely crucial in this space, that isn't good enough. The business case for a #RemoteFirst strategy was validated throughout the pandemic - but how do service orgs take it to the next level? Lot of great nuggets in this article for any organization that is looking to modernize their service LOB's. #RemoteFirst #FutureOfFieldService #Service #Dyanmics #Microsoft https://lnkd.in/geicpt3B

Can you really lose money simply because employees can’t use tech? The answer is YES! When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall. Read on for common staff technology issues as well as the solutions. 👉 https://zurl.co/Kt7D

Can you really lose money simply because employees can’t use tech? The answer is YES! When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall. Read on for common staff technology issues as well as the solutions. 👉 https://zurl.co/Kt7D

Thrilled to share our latest case study featuring Network Overdrive. This Australian #MSP used Thread to improve service efficiency by 80%. Here's the backstory 👨💻 Network Overdrive wanted to deeply embed themselves in client environments to maximize their tech investments. But - they worried about being overwhelmed by a ton of demands. Luckily, their team found a game-changer in Thread after testing out a few other tools - and since then haven't looked back. Here's how it went down 👇 (1) With Thread, Network Overdrive can work across multiple client tenants while keeping top-notch service quality and SLAs. (2) Their team uses Thread's unified inbox to manage all client comms in one place, with easy reassignment if someone's out of office. (3) Their clients love the branded, seamless experience of reaching out via Thread's integrations - web, mobile, desktop, or directly in Microsoft Teams. The results have been a major win for this leading MSP: 📈 Significant increase in clients engaging them directly via chat 💪 Streamlined processes + less switching between different tenants ⭐ A vendor partner that actually cares about their feedback + requests As Greg Clarkson, Managing Director, puts it: "We want to be a part of clients' internal comms, not external. Thread helps us jump over that barrier. We're now directly involved — inside of their systems." Check out the full case study below to learn more! https://lnkd.in/e3HV8K8u

How are slow response times impacting your bottom line? This blog dives into the hidden costs of slow technology teams. #Technology #Helpdesk #ServiceDesk

Every conversation about contact center outsourcing I have had with clients has been the same: They are hesitant about bringing in an outsider. They know there are issues, but they're not keen on tearing down everything they've built, letting go of their staff, and trusting someone new. But here's the thing - they don't need to. That's why we approach contact center transformation with a dedicated team, focused on refining, not replacing, your team. Our goal? Drive better results by challenging the status quo. We go in, observe, and assess your people, processes and technologies meticulously. With a detailed assessment in hand, we then present our recommendations." So, if you're considering change without unnecessary disruption, know there's another way forward. 📈 #ContactCenterTransformation #TigerTeam #FrontLogix

Starting to get some recognition for how amazing SmythOS is at improving and automating workflows.

A service desk chatbot acts as an extension of your support team. 🔗 By investing in service desk chatbots, employees and customers alike can bask in more success. ☀️

A service desk chatbot acts as an extension of your support team. 🔗 By investing in service desk chatbots, employees and customers alike can bask in more success. ☀️