Assessment Services Ltd’s Post

🎓 Excited to Announce My Achievement! 🎓 I’m thrilled to share that I’ve successfully completed the Diploma in Customer Service offered by Oxford Home Study! 🎉 This comprehensive course has deepened my understanding of what it takes to deliver exceptional customer service, covering key areas such as: Effective Communication: Understanding the nuances of customer interactions and how to engage effectively. Complaint Handling: Learning the art of managing complaints to turn potential issues into opportunities. Customer Retention: Strategies to keep customers satisfied and loyal in the long term. Problem-Solving: Tools and techniques to resolve issues promptly and efficiently. With customer service being a cornerstone of any successful business, this diploma has equipped me with the skills and knowledge to contribute to creating positive and lasting customer experiences. I’m eager to apply these learnings to my professional journey and help organizations build stronger, more customer-centric relationships. 🚀 A big thank you to Oxford Home Study for offering such a valuable course. Onward and upward! 💼✨ #CustomerService #ProfessionalDevelopment #CustomerExperience #ContinuousLearning #OxfordHomeStudy

Teaching and customer service share some similarities, such as the importance of communication and building relationships. However, there are key distinctions that make teaching a distinct profession: * Focus: Teaching centers on student learning and development, while customer service primarily focuses on fulfilling customer needs and wants. * Responsibility: Teachers have a significant responsibility in shaping young minds and preparing them for the future, whereas customer service representatives primarily focus on providing a satisfactory experience. * Expertise: Teaching requires specialized knowledge and pedagogical skills, while customer service roles often have less stringent requirements. * Ethical considerations: Teaching involves ethical considerations regarding student well-being and fairness, whereas customer service primarily focuses on meeting customer expectations. While both professions require strong interpersonal skills and a commitment to providing a positive experience, teaching is a unique and complex profession with its own set of challenges and rewards. #STU #STU80 #EveryTeacherMatters #ValueTeachers #RespectTeachers

At ECE, we love hearing success stories like Kirsten's! 🌟 "As an international student with many additional requirements, it can be overwhelming when there is no customer support that can help us. ECE's support team is the best that I have encountered. I'm so glad you are all able to give that support to many people. I will definitely recommend your service to anyone!" - Kirsten Danielle Tan DELAVIN #ECETestimonial #ECE #credentialevaluation #ECEcredentialevaluation #educationmatters #studyabroad #internationaleducation #ExpertEvaluations #EndlessPossibilities

It's Customer Service Week! 🎉 Back in the 2000s, before the UK introduced the points-based immigration system in 2008, students had to fill out their visa forms by hand. These 16-pagers were a drag and made an already tense and stressful process even more daunting for students. One day, I asked Clare Rawlins if I could print these application forms in colour - just for Kaplan students. (Back then, colour printing wasn’t as common, and it wasn't the cheapest option either.) To my surprise, she said yes! That simple “yes” made a world of difference. Those colourful, neatly printed forms became a little bright spot amidst the nerves. And having them seemed to help students feel special. They felt better prepared and a little more confident—like someone was taking them seriously and cheering them on in their journey. All because a line manager cared enough to say yes to a 'little thing'. Great customer service isn't always about grand gestures. It’s the little things, the moments that show someone does care. Whether it's comping a meal, remembering a detail, printing forms in color, or just making a customer feel heard - these are the experiences we remember. So, to all those who go the extra mile and 'do the little things' in your roles, happy Customer Service Week! You really make a difference. 🌟 #customerserviceweek #littlethingsmatter #studentengagement #kindness #customerexperience #linkedIn

How is online education changing? Let the authors of the new CHLOE report explain, in conversation with the Future Trends Forum: https://lnkd.in/e2VM8KHm #FTTE QM Quality Matters

Mastering Information Synthesis with Expert Guidance 📝🌟 At https://lnkd.in/gxdMxv6M, experts excel at helping students synthesize information from multiple sources, a critical skill for academic success. 📚🔍 They begin by teaching students how to evaluate the credibility and relevance of sources, ensuring only high-quality information is included. This lays a strong foundation for effective synthesis. ✅📖 Next, experts guide students in identifying key themes, patterns, and connections across sources. They demonstrate techniques like note-taking, highlighting, and categorizing ideas to streamline the synthesis process. 🖊️📊 To ensure clarity and cohesion, experts assist in organizing the information logically, helping students craft compelling arguments or essays. They also provide feedback to refine students’ work, emphasizing originality and critical thinking. ✍️💡 #onlineclass #onlineclasses #online #onlinelearning #education #stayathome #onlinecourse #covid #stayhome #elearning #school #class #english #learning #zoom #offlineclass #art #training #workfromhome #staysafe #students #ielts #student #onlinecourses #college #memes #university

@Amit Sevak, The Future of Standardized Testing and ETS's Strategic Pivot The future of standardized admission testing is undeniably heading towards extinction. As Harry Feder, Executive Director of FairTest, points out, "Test-optional policies continue to dominate at national universities, state flagships, and selective liberal arts colleges because they typically result in more applicants, academically stronger applicants, and more diversity." This trend significantly threatens ETS's financial future, prompting them to consider a controversial shift towards soft skills assessments. However, creating such assessments is fraught with challenges. Soft skills like critical thinking, problem-solving, and creativity are inherently complex and multifaceted, making them difficult to quantify and measure accurately. Attempting to standardize these amorphous personal attributes is akin to trying to domesticate the untamable. It's a vain pursuit that risks misrepresenting the very nature of these skills. Even if ETS could develop reliable soft skills assessments, the consequences could be disastrous. Imagine the chaos and inequality from attempting to rank individuals on such subjective criteria. How can one definitively say whether Leonardo da Vinci, Beethoven, or Nikola Tesla was more creative? Such comparisons are inherently flawed and inevitably lead to biased and unfair evaluations. Moreover, ETS's history of cheating accusations raises serious concerns. They have faced numerous lawsuits from test-takers claiming wrongful accusations. If standardized tests with clear-cut answers have led to such disputes, one can only imagine the surge in litigation when subjective skills assessments are introduced. ETS is at a crossroads. Like any company facing disruption, it must choose to evolve or fade into obsolescence. ETS must consider whether venturing into the murky waters of soft skills assessment is the right path forward.                                           * *  * Let us imagine a different path. ETS envisions a revolutionary language-learning solution with the following key features: Universal accessibility: Learn any language with support in your native tongue. Rapid fluency: Achieve fluency in any language in approximately 12 months through implicit, subconscious training. Innovative approach: Combine AI, subconscious training, and guided self-learning for optimal results. Fluency development and measurement: Develop and assess fluency regardless of cognitive abilities, transforming testing into integrated lesson drills. Personalized learning: Utilize AI to create customized vocational training and self-personalized lessons. This solution aims to eliminate the need for standardized language tests by providing a comprehensive certificate of completion detailing language skills and achievements.

Unlocking Academic Databases for Effective Online Research 🔍📚 Mentors at https://lnkd.in/e83_KStS provide students with step-by-step guidance on using academic databases for online research, a crucial skill for success in any course. They introduce students to key databases like JSTOR, PubMed, and Google Scholar, showing them how to navigate each platform effectively. 📖✨ Mentors begin by demonstrating how to perform keyword searches, filter results by date or topic, and access full-text articles or research papers. They also cover advanced techniques like using Boolean operators (AND, OR, NOT) to refine searches, helping students find the most relevant sources quickly. 🗂️💡 Additionally, mentors teach students to save, organize, and cite resources directly from the databases. By mastering these tools, students can build a strong foundation for research assignments, making it easier to gather credible, high-quality information and create well-supported academic work. 🎓🌟 #onlineclass #onlineclasses #online #onlinelearning #education #stayathome #onlinecourse #covid #stayhome #elearning #school #class #english #learning #zoom #offlineclass #art #training #workfromhome #staysafe #students #ielts #student #onlinecourses #college #memes #university

Which format does your uni use—single-day or multi-day orientation? It seems like larger universities opt for single-day orientations due to the high number of students, while smaller ones prefer multi-day programs for a more personalized experience. Question 1: 𝗗𝗼𝗲𝘀 𝘁𝗵𝗶𝘀 𝗮𝗯𝗼𝘃𝗲 𝘀𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁 𝗵𝗼𝗹𝗱 𝘁𝗿𝘂𝗲 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲? Question 2: 𝗢𝗻 𝘄𝗵𝗮𝘁 𝗼𝘁𝗵𝗲𝗿 𝗳𝗮𝗰𝘁𝗼𝗿𝘀 𝗱𝗼 𝘂𝗻𝗶'𝘀 𝗱𝗲𝗰𝗶𝗱𝗲 𝘁𝗵𝗲 𝗻𝘂𝗺𝗯𝗲𝗿 𝗼𝗳 𝗱𝗮𝘆𝘀 𝗳𝗼𝗿 𝗼𝗿𝗶𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻? Note: The data might not be exact, but I tried my best to gather what's out there. FEEL FREE TO REPOST AND COMMENT!