Astrality Holidays’ Post

#GuestReviews. It is no longer a matter of debate – in the world of hospitality, guest reviews have a significant impact on a hotel’s reputation and future bookings. That is why it is crucial for hotel managers to respond to reviews with professionalism, empathy, and promptness. How many guests choose to stay at your property is based on the reviews they read on Google, TripAdvisor, or Booking.com. At this stage and time, potential guests will not imagine making a buying or booking decision before reading reviews, watching an expert opinion on YouTube, or just researching more about the product or service the guests are interested in. For us in the hospitality industry, this is the reality that our guests would seek answers to the questions on reviews and they are essential for their booking process to the post-stay stage. "Where should I stay?" and "Why should I stay there?" are usually the questions that come to mind after choosing a travel destination.

Empowering the hospitality industry to craft unforgettable moments. With The-Guest Club, gain insights into guest preferences and deliver personalized adventures and tailored family experiences like never before. 🏖️✨ #TheGuestClub #HospitalityInnovation #TailoredExperiences"

🌟 From Dreams to Impact: My Journey in Hospitality 🌟 Two years ago, I embarked on a mission to bridge the gap between small boutique hotels and five-star giants. 🎯 What started as a dream has now turned into a thriving community of over 200+ hotel owners, inspiring growth, success, and transformation. 💼✨ In this blog, I share my personal story, the challenges I faced, the milestones I achieved, and the vision that drives me forward. 🚀 If you’re passionate about hospitality or simply love stories of perseverance and impact, this is for you! 💡 Let’s continue to grow, learn, and shine together! 🌏💫 #HospitalityJourney #HotelGrowth #Inspiration #HotelGrowthHub #RAKhospitality

An accurate listing, great hospitality, and a well-maintained property can lead to great reviews. If a negative review happens, respond calmly and kindly. Future guests often check how hosts handle issues before booking. #guestexperience #vacationrental #shorttermrentals

In just about 60 seconds, I’ll share how my journey into hospitality began. Choosing to major in Hotel, Restaurant, and Travel Management (HRT) was a defining moment—it wasn’t your typical business degree. It combined all aspects of business with a hospitality twist, and that decision sparked the foundation for everything I’ve built today with Russell of Hotels. Stay tuned for the start of this exciting web series, as I take you through the highs, the lessons, and the moments that shaped my career. #HospitalityUnplugged #RussellOfHotels #HospitalityJourney #CareerInHospitality #HospitalityInsights

In the world of hospitality, overlooking what your guests are telling you is a surefire way to miss out on sustainable growth. 🌱 At Leto, we understand that your hotel's success is built on happy customers and we're here to help you listen. 🏨💬 Visit our website for strategies that turn feedback into profit: https://theleto.co.th/ #HotelSuccess #CustomerFeedback #SustainableGrowth

An accurate listing, great hospitality, and a well-maintained property can lead to great reviews. If a negative review happens, respond calmly and kindly. Future guests often check how hosts handle issues before booking. #guestexperience #vacationrental #shorttermrentals

Summer 2024 is booming, bringing a wave of guest feedback like never before! With record-breaking travel and an influx of guests, our Respond & Resolve™ team at Travel Media Group has been hard at work, addressing over 41,000 guest reviews in the last 30 days! Just like hoteliers across the country, ensuring guest satisfaction and maintaining hotel reputations is our top priority. Here are some best practices to integrate into your review response process: ⏳ Timeliness: Respond quickly to show guests their feedback is valued. 💬 Personalization: Address guests by name and reference specific details from their stay. ⭐️ Professionalism: Keep responses courteous and professional, even when addressing negative feedback. 🏆 Resolution: Offer solutions or compensations where necessary to resolve issues. 🙏 Gratitude: Always thank guests for their feedback and invite them back for a future stay. #hospitality #summertravel #hotels #resorts

Creating memorable guest experiences is the heart of repeat business in hospitality! 💫 Discover 8 key ways to foster loyalty and keep guests coming back! #HospitalityTips #CustomerExperience #RepeatBusiness Read more: https://hubs.ly/Q02W4zwf0

An accurate listing, great hospitality, and a well-maintained property can lead to great reviews. If a negative review happens, respond calmly and kindly. Future guests often check how hosts handle issues before booking. #guestexperience #vacationrental #shorttermrentals