Gray-Nicolls , I hope this is your official account where you handle customer queries.
We purchased an English Willow Gray Nicolls Cobra GN5.5 model in February. Within a few days of match play, the bat developed a crack in the middle of the blade. I reported this to the store owner, who arranged a replacement. It took two months, but we received a new bat during the week of June 16th.
Yesterday, after playing a few balls, the new bat cracked in the middle again, this time extending further up the blade.
This indicates two possibilities:
1. The bat was not genuinely replaced but merely refurbished- Shouldn't have been done this by you.
2. If the bat was indeed replaced, then the quality of your wood is subpar- Check our other bats in my profile picture.
The sporting goods industry is not well-organized, and customers often suffer as a result. It's time for change, as customers are spending significant money on these goods and deserve quality products and services.
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