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Atento

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📣 Embedding customer centricity into our DNA, that's the Endesa promise. Our commitment to next-gen #CX tools powered by breakthrough technology empowers us to organize, analyze, and delve deep into customer data like never before. Leveraging tools like #AI and #BigData, we are revolutionizing our understanding of the customer journey. jorge martin alonso, our Digital Customer Care Services Operations specialist, underscores, "Harnessing this deep understanding is not just valuable, it's vital. It fuels the growth of our business and shapes the evolution of our diverse communication channels." In our relentless pursuit of customer-centric innovation, Atento stands as an invaluable ally, helping us discern challenges and engineer groundbreaking solutions. Watch the complete interview to dive deeper into how Endesa is redefining the customer experience 👇

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