AtlasIED’s Post

This week in our Customer Insights series, we feature Brad Davis, Founder of Success Panda ! Discover Brad's invaluable insights on understanding the C-Suite perspective, the power of creating peak moments, and the importance of focusing on customer results. Check out his full insights below!

It was an honor to be hosted today at Elevate TV for in-depth conversations about the customer. Who is the customer? What do they really want? How can we create experiences that keep the customers coming back again and again. And who better to lead this conversation than our own Paul Kitemu and Duncan Juma We got to dive deep into Customer Experience as a core aspect of business and how communication, a simple yet powerful tool, can be used to enhance this experience. Our faculty members highlighted how we often forget that we are human beings connecting with human beings hence beyond the functional need, we truly just want to be understood, heard and acknowledged. And these are our customers. In this age of customer-centricity, here are the 10 valuable lessons we picked from the one-hour live session: ⭐What delights your customers today may not be what delights them tomorrow. ⭐In this customer-centric era, merely having satisfied customers is insufficient. ⭐Today's exceptional experience will become tomorrow's bare minimum. ⭐You can only turn your customers into advocates by providing them with a great experience. ⭐If you want customers who return and recommend you to others, you must be intentional about the experience they have. ⭐Organizations need to consider the individuals who interact with their customers and empower them with the right skills to handle diverse customer needs, as well as the authority to make decisions regarding those customers. ⭐If your customers are complaining about your prices, one aspect you should evaluate is the experience they are having. ⭐Customers are the owners of a business; they are the reason the business exists, and therefore they dictate how it should operate. ⭐We need to do more than just listen to our customers; we must listen actively and with empathy, putting ourselves in their reality and owning the process. ⭐An organization should consider not overlooking how customers experience them while trying to meet their functional needs. If you missed the session, catch the full discussion here: https://lnkd.in/dwAFRdMs #CustomerExperience #CX #Customer #AboveandBeyond #CSWeek2024 #CustomerCentricity #ElevateTV #CXExperts Dr. Lucy Kiruthu

We've got our third roundtable coming up on March 13 with Emilia D'Anzica, MBA, PMP on Mapping Your Customer Journey - open to our partner companies and the public. Roundtable will address: - what a customer journey map is and the value in investing in it - how to review and map your customer journey via the typical stages - what the steps are to build a customer journey - how to track customers in the journey flow, and how to handle customers who get off track Link in comments! 🤘

Customer feedback is a precious gift. 🎁 We believe in the power of listening to our clients to create better products and services. As Mark Cuban wisely said, "When a customer gives you feedback, they are giving you a gift." At Maurvay Discovery, we're committed to turning this gift into gold by using customer insights to drive innovation and exceed expectations. #CustomerFeedback #Innovation #BusinessGrowth #CustomerCentric #Markcuban #MarketResearch

"At Phoenix Corporate Events, we believe that listening to our customers is the cornerstone of success! That's why we're thrilled to announce our renewed emphasis on gathering and utilizing customer feedback to enhance our products, services, and support. Your voices are our compass, guiding us towards continuous improvement and innovation. Whether it's a suggestion, a critique, or a compliment, every piece of feedback matters and fuels our commitment to delivering excellence. #CustomerFeedback #CustomerExperience #ContinuousImprovement" https://lnkd.in/engdbj4w

🌟 Ready to dive headfirst into Tashan Everett's sales wonderland at OneAdvanced? Discover how putting customers in the spotlight can flip business strategies and skyrocket customer connections. Take a plunge into Tashan's adventure towards crafting top-notch customer experiences and mastering the art of sales excellence. 🌟💼 Read more here - https://bit.ly/3xPP81n #CustomerSuccess #SalesStrategies #ProfessionalInsights"

We've got our third roundtable coming up on March 13 with Emilia D'Anzica, MBA, PMP on Mapping Your Customer Journey - open to our partner companies and the public. Roundtable will address: - what a customer journey map is and the value in investing in it - how to review and map your customer journey via the typical stages - what the steps are to build a customer journey - how to track customers in the journey flow, and how to handle customers who get off track Link in comments! 🤘

Consider an annual Customer Summit where senior executives meet face to face with a group of invited customers to learn: What are we doing well? What could we improve? What are competitors doing better? #customerexperience #customer #customerfeedback #customerdelight

Join Nic Morrison from Delta Defense LLC on August 6 to learn how we utilize the CallMiner Speech Analytics platform to turn Detractors into Promoters. Discover techniques for mapping customer calls, asking targeted questions, and fostering empathy in your Contact Center. Get registered today! #CX #NPS #SpeechAnalytics #Webinar

Curious how some brands are always a step ahead? 🏃 From anticipating customer needs to building features that set them apart from the competition—they always seem to ‘get it.’ That’s because they actually listen to customer support feedback and use it to improve their products. But, this is easier said than done—most companies simply have too many silos. So, we spoke to professionals who have expertise in running efficient Voice of Customer programs—and using insights from these programs to deliver product excellence. Check out what they have to say: https://lnkd.in/g3938wKS ✍️ Nidhi Lohia Stephanie Ouellet, MBA | Karen Lam | Dave Seaton | Siobhán James | Felisha Wirtshafter | Kristin Sprows | Vinay D.