AtlasIED’s Post

It was an honor to be hosted today at Elevate TV for in-depth conversations about the customer. Who is the customer? What do they really want? How can we create experiences that keep the customers coming back again and again. And who better to lead this conversation than our own Paul Kitemu and Duncan Juma We got to dive deep into Customer Experience as a core aspect of business and how communication, a simple yet powerful tool, can be used to enhance this experience. Our faculty members highlighted how we often forget that we are human beings connecting with human beings hence beyond the functional need, we truly just want to be understood, heard and acknowledged. And these are our customers. In this age of customer-centricity, here are the 10 valuable lessons we picked from the one-hour live session: ⭐What delights your customers today may not be what delights them tomorrow. ⭐In this customer-centric era, merely having satisfied customers is insufficient. ⭐Today's exceptional experience will become tomorrow's bare minimum. ⭐You can only turn your customers into advocates by providing them with a great experience. ⭐If you want customers who return and recommend you to others, you must be intentional about the experience they have. ⭐Organizations need to consider the individuals who interact with their customers and empower them with the right skills to handle diverse customer needs, as well as the authority to make decisions regarding those customers. ⭐If your customers are complaining about your prices, one aspect you should evaluate is the experience they are having. ⭐Customers are the owners of a business; they are the reason the business exists, and therefore they dictate how it should operate. ⭐We need to do more than just listen to our customers; we must listen actively and with empathy, putting ourselves in their reality and owning the process. ⭐An organization should consider not overlooking how customers experience them while trying to meet their functional needs. If you missed the session, catch the full discussion here: https://lnkd.in/dwAFRdMs #CustomerExperience #CX #Customer #AboveandBeyond #CSWeek2024 #CustomerCentricity #ElevateTV #CXExperts Dr. Lucy Kiruthu

This week in our Customer Insights series, we feature Brad Davis, Founder of Success Panda ! Discover Brad's invaluable insights on understanding the C-Suite perspective, the power of creating peak moments, and the importance of focusing on customer results. Check out his full insights below!

Customer feedback is a precious gift. 🎁 We believe in the power of listening to our clients to create better products and services. As Mark Cuban wisely said, "When a customer gives you feedback, they are giving you a gift." At Maurvay Discovery, we're committed to turning this gift into gold by using customer insights to drive innovation and exceed expectations. #CustomerFeedback #Innovation #BusinessGrowth #CustomerCentric #Markcuban #MarketResearch

🌟 Ready to dive headfirst into Tashan Everett's sales wonderland at OneAdvanced? Discover how putting customers in the spotlight can flip business strategies and skyrocket customer connections. Take a plunge into Tashan's adventure towards crafting top-notch customer experiences and mastering the art of sales excellence. 🌟💼 Read more here - https://bit.ly/3xPP81n #CustomerSuccess #SalesStrategies #ProfessionalInsights"

Happy Customer Service Week! Your vision, our expertise — together, we make magic happen! Every project is a collaboration, and we’re dedicated to ensuring your brand stands out. #CustomerServiceWeek2024 #videomarketing #TiroshBranding #growthmindset #BusinessSuccess #digitalmarketing #socialmediamarketing #BrandGrowth #MarketingTrends #ContentMarketing #DigitalStrategy #tiroshthrive

Have you wondered if brands can learn to understand customer emotions and lead empathetic conversations without human assistance? Davor Bruketa, CCO at Bruketa&Žinić&Grey will join Ervin Jagetić, Product Director at Infobip to discuss how emotions and interactions can transform business. Discover how interacting with your audience through tailored conversations can enhance customer loyalty, grow your customer base, and increase revenue. #AIWeekend #Weekend #weekendmediafestival

In case you missed it: we hosted a free Parks & Rec webinar in collaboration with Chris Nunes and Kate Meacham, CPRE. We went over new ideas to improve P&R customer interactions and enhance service delivery in agencies. In fact, we learned that 💬 " Every customer interaction is a chance to grow—embrace the challenge, uncover the 'why,' and turn feedback into better programs and services! " 💬 🌐 Click here to watch the recording 👉 https://lnkd.in/gd2Rk5Yn

How to build loyalty with memorable experiences ✨ Tips from David Wachs, CEO of Handwrytten In this episode, he shares: - Benefits of handwritten communication - The ROI of thanking customers - Future personalization trends If you want to learn how to improve customer loyalty through thoughtful communication, tune in via the link 👇 https://vist.ly/3mkjwk6

For the past 4 weeks, our tiger team is crushing it - releasing something new everyday. So, we formalised this as company's new core value - Launch Everyday! But why - Daily feature releases allow us to Win Customer Loyalty and Build Agility as a Strength. We build for and with the customers. By adopting this approach, we don't just improve our product—we establish a sustainable competitive edge that scales with our growth. #launcheveryday #customerfirst #speedofexecution #tigerteam #10xTeam

# Innovations