We're listening. We're working. And now we're ranked #1 in Customer Satisfaction for Medium Business Wireline Service according to J.D. Power. Congrats to the team and a BIG thank you to our customers. 💪🏽✨
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My excellent customer service gets noted by people in the most random situations:
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Customers telling us what they think is so important for challenging us to improve how we deliver our services and helping us respond to and learn from complaints. 👂🤝 Customer Complaints Working Group member, Tracy has shared her thoughts on what it means to be involved. 🗣️ See what she has to say and learn about our performance across the year in our Annual Report ➡️ https://lnkd.in/etBFYep7
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Being mission driven and having excellent customer service are crucial company cultures most companies underestimate.
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What is https://remote.ag/41aO2Ys? It's the product that is transforming the way dealerships operate... by providing technicians with accurate (and referenceable) answers in just 30 seconds or less, ultimately enhancing customer satisfaction by resolving requests in record time. ⚡ Learn more below. Sound on 🔊
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Quality is at the heart of everything we do, and our commitment to excellence extends to providing exceptional customer service.
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Providing excellent customer service is as at the forefront of everything we do!
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You learn selling every day & selling is the finest Art selling is an excellent experience selling is a great journey Love selling
How a customer won over by competition and if so how we bring him home again 1. Listening past experience/expectations 2.Documenting all misses and finding ways to satisfy on all issues which were not addressed 3.Delivery Commitment on all commited points with timelines solutions 4.MOM signed off with delivery commitment date wise 5.After delivery on all points monthly monitoring and documented feedback to customer 6.CBM layout ( confidence building measures) and action plans for next 36 months 7. Connect and communication with customer directly/at sites with operations staff 8. Address all daily issues if any And this way path is paved for home coming of customer ,its a v high level of commitment by each individual in company , it’s possible, I have witnessed it , lets try and bring back customers who left for competition
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