Authenticx’s Post

TODAY. IS. THE. DAY! You won't want to miss our 5th Annual Customer Voices Report is published and available to download here ➡️ https://hubs.li/Q02NVW8d0 In this report you can expect: ✨How artificial intelligence is reshaping healthcare through the power of conversations ✨Use cases that highlight how conversation data can be activated through purpose-built healthcare AI ✨Annual data since 2020 that spotlights the need for leveraging an intentional listening platform to improve the patient experience #NothingReplacesListening #CustomerVoices #GenerateImpact

What a week! It was another incredible year at #Voices24. Thanks to all who made time to attend! Our team was certainly inspired in hearing about the many incredible ways attendees are engaging with AI tools to help reshape the healthcare experience and solve complex problems. We're looking forward to working together to continue generate impact. #Voices24 #NothingReplacesListening #GenerateImpact

We're wrapping our 4-part series where we've been exploring the core challenges healthcare organizations face when adopting AI. In this final part of our AI in Healthcare series, we’ll dive into the practical side of turning AI-generated insights into clear next steps — because the real magic happens when you take those insights and turn them into action. Read Part 4 ➡️ https://hubs.li/Q02NVWwy0 #Authenticx #ListenatScale #HealthcareAI #Healthcareinnovation

If you're on the ground at Informa Connect Hubs West, stop by and say hello to the team! Steven Cox and Nick Louwers are hanging out at the booth or you can learn more about Authenticx here: https://hubs.li/Q02PQGz70 #hubswest2024 #lifescience #healthcare #AI #patientaccess #hubswest

Today, we announced the release of our 5th Annual Customer Voices in Healthcare Report, “Reshaping Healthcare: The Impact of Customer Conversations.” This year’s report identifies ways healthcare companies are leveraging conversation data with AI to drive improvements in business outcomes such as like customer retention, first call resolution (FCR), agent performance, and customer experience.. “The impact of AI in healthcare is being felt, and we’re just starting to break down the barriers for further understanding,” said Founder & CEO Amy Brown. “Pairing AI insights with human expertise will only lead to more efficiency, customer retention and groundbreaking care as we continue to innovate.” Read the full release here 🔊 https://hubs.li/Q02PG2-h0 #ListenatScale #GenerateImpact #CustomerVoices

It was a great first day here at Voices. We've had incredible discussions on how conversation data, with the help of AI, is having an impact in our healthcare space. Excited to kick-off Day 2 with more sessions, networking, and a product workshop. #Voices24 #NothingReplacesListening #GenerateImpact Amy Brown Eric Prugh Erika Nelson Sylvester Sally Perkins Sam Estes

- Manual note taking - Multi-person review - Over reporting If these realities are making your regulatory reporting requirements a slog, you need to check out the new Safety Event solution from Authenticx that will help your pharmacovigilance or patient safety team: ⏩ Streamline escalations ✅ Improve accuracy 🎯 Manage risk exposure https://hubs.li/Q02Lnf660

💡 Data-backed stories must end strategically. Audiences can act based on your story's end. The new reality shared at the story's ending must be communicated because audiences need the story to end naturally. Read this article by Dr. Sally Perkins, Sr. Manager of Storytellers 📖 at Authenticx, to get key tips that highlight the importance of shaping your story's ending to move your readers to action and feeling. #DataBackedStorytelling #DataStorytelling #Storyteller #StorytellingTips #StorytellingTechniques #DataAnalysis #VoiceOfTheCustomer #NothingReplacesListening #Authenticx