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Reflecting on insights from the brilliant Danny Meyer, renowned hospitality expert and founder of Shake Shack. 🍔 In an article I read this morning, Danny Meyer shares a evocative observation about an airline experience: “I arrive alive and on time. I get the drink I asked for. The transaction is perfect: I get exactly what I paid for. But the problem is that I don’t get anything more. When they are wheeling the cart down the aisle, not one person looks at me in the eye or smiles or makes me feel that I am anything more than somebody occupying a seat.” Having worked and trained people to serve on an airplane for over a decade, I can’t relate to that more! Thriving in the service industry involves mastering the delicate dance between Delivery and Hospitality. Delivery ensures the flawless execution of your service, with a focus on technicality and consistent steps and procedures. On the other hand, Hospitality adds the emotional touch, creating an engaging and special experience for your customers. Striking the right balance is key for sustained success! #BusinessSuccess #DeliveryVsHospitality #DannyMeyer #BusinessReflections #DeliveryAndHospitality

It sounds so obvious, yet so many companies struggle with it. How can you grow capital efficiently? It's not doing MORE with less. It's doing ONLY the right things with less. So how do you find the right things to do? We at Oaky use #ScalingUp. It helps set clarity, alignment and accountability across every role, function and process. So that every role can answer "Did I have a good day?" based on data. With plateuing travel, hotels too need to get creative in finding cost effective revenue. I'm proud that our customers say Oaky is "a source of found revenue" for them. We fill empty rooms. We fill empty restaurant tables. And we help make the front desk team more engaged and better at upselling. I think the big winners will the teams who eliminate the noise and end up focusing their efforts only on what matters most right now. How does your organisation cut the noise to ensure you ONLY do the right things?

Happy Labor Day weekend! 🇺🇸 Hope you are relaxing this long weekend and leaving your work at the office. Don't worry, it will be there when you return! I'm planning to finish reading "Unreasonable Hospitality" by Will Guidara. Whether you are in the restaurant industry or real estate or any industry, this book resonates about the remarkable power of giving people more than they expect. #unreasonablehospitality #labordayweekend #realestate

I'm continuing my weekly review of the key takeaways by chapter of Embark #bookclub book "Unreasonable Hospitality" by Will Guidara. Chapter 5: Restaurant Smart v. Corporate Smart ⭐ Trust the process - there is no replacement for learning a system from the ground up ⭐ "If you take care of your managers and give them what they need to be successful, you put them in a better position to take care of their teams." ⭐ "Manage 95% of your business down to the penny, spend the last 5% 'foolishly'" - the last 5% has an outsized impact on the client experience What do you spend 5% "foolishly" on? What has been the impact on the client/customer experience? Next week, I'll share the takeaways from Chapter 6: Pursuing a True Partnership.

Balancing work, beauty, and bites – a snapshot of my day. From hustling in the restaurant lobby to tending to my schedule with precision, it's all about the perfect blend of productivity and pleasure. 🌸📆💼🍕 #WorkLifeBalance #ProductivityGoals #AestheticWorkspaces #TreatYourself"

The Importance of Vibe: How it Impacts Any Age Group Discover why vibe matters to attract people of all ages. From running busy kitchens to managing restaurants, the key is to create a fun atmosphere amidst hard work. Learn how to cultivate a positive vibe and the impact it can have on your business. #VibeMatters #PositiveVibes #AttractAllAges #BusinessSuccess www.culinarymechanic.com

In this exciting world of hospitality, autonomy and control are guiding pillars for success. As we gear up for the dawn of a new era in the hospitality sector, I've come to understand a simple but undeniably powerful fact: Full understanding and management of delivery is the next big leap. 💡 Considering building your own delivery department? This isn't just an investment, but a way to create a comprehensive and unforgettable experience for your customers. 🚀 This is how we fully depict the quality, value, and authenticity of your business. 👌 Yes, general delivery platforms offer convenience and flexibility. But we must ask ourselves: Are these external factors that we want shaping our brand's image and value? 🧐 As business owners, we have the capability and responsibility to produce and deliver our products with the authenticity, consistency, and quality our customers expect. 🏅 The market invites us to create meaningful, long-term relationships with our customers. And there's no better way to achieve this than by having full control of the process - from production to delivery. 🎯 Together, we can define the future of hospitality and delivery. It's time to take up the role that suits us. 💪 #HospitalityRevolution #OwnYourDelivery #BrandAuthenticity #customerexperience #foodbusiness #food

The traditional #office lease is like a buffet restaurant. Pay one flat price for all-you-can-eat. It's great if you're hungry, but a big waste of money if you're not. How's your team's appetite for in-office work? 🤷♀️ It might be time to switch to pay-as-you-go, and turn a fixed cost into a variable one. Save money on day one — with Radious. #GoFlex #GoRadious

Have you heard Will Guidara's TED talk on unreasonable hospitality? (or even better, read the book?) In it he talks about taking ordinary transactions and turning them into extraordinary experiences. Simply put, delighting customers when they least expect it. Will challenges us all to be a little bit more unreasonable, sharing lessons he’s learned from running the world’s best restaurant  - being present - really listening to those around you  - taking what you do seriously without taking yourself seriously  - remembering that one size fits one This is not rocket science. And as he says, it just requires caring a little bit more and trying a little bit harder. I’m fully on board with this approach, and we've been experimenting with it at FreeAgent as we build and maintain engagement with our growing Accountant and Bookkeeper partner base. Whether that’s through 👉 picking unique and memorable roadshow venues (Portsmouth Spinnaker FTW) 👉 or creating customised direct mail packages for partners we’ve not connected with in a while 👉 or investing in building a new community of our partners, led by seasoned experts in building and running practices. It also ties in with what I’m going to be chatting about with Ashlee Cooper and Paula Webb from Norden’s next week at #DAS24 in London. The spoiler is that we'll touch on something they refer to as creating ‘magic moments’ for their clients. Have I piqued your interest? Excellent, come join our Knowledge Share Roundtable at 4.30pm on Tuesday. *Sorry, hot chocolates not provided - and this one was exceptional too.

🍽🍟 𝐂𝐮𝐥𝐭𝐢𝐯𝐚𝐭𝐢𝐧𝐠 𝐂𝐮𝐥𝐢𝐧𝐚𝐫𝐲 𝐉𝐨𝐲: 𝐔𝐒 𝐐𝐒𝐑 𝐎𝐰𝐧𝐞𝐫𝐬, 𝐋𝐞𝐭'𝐬 𝐓𝐚𝐥𝐤 𝐆𝐫𝐨𝐰𝐭𝐡! 📉 There's nothing quite like the satisfaction of crafting a delicious experience for every guest who walks through our doors. But let's be honest, running a multi-location QSR can come with its fair share of headaches, right? Between rising food costs and the ever-present challenge of hiring and retaining top talent, it's easy to feel burnt out on the back-office grind. 𝐇𝐨𝐰 𝐦𝐚𝐧𝐲 𝐨𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐬𝐩𝐞𝐧𝐝𝐢𝐧𝐠 𝐦𝐨𝐫𝐞 𝐭𝐢𝐦𝐞 𝐜𝐡𝐚𝐬𝐢𝐧𝐠 𝐧𝐮𝐦𝐛𝐞𝐫𝐬 𝐭𝐡𝐚𝐧 𝐟𝐨𝐜𝐮𝐬𝐢𝐧𝐠 𝐨𝐧 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐝𝐨 𝐛𝐞𝐬𝐭 – 𝐜𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐚𝐦𝐚𝐳𝐢𝐧𝐠 𝐟𝐨𝐨𝐝 𝐚𝐧𝐝 𝐬𝐞𝐫𝐯𝐢𝐧𝐠 𝐡𝐚𝐩𝐩𝐲 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬? 🥡🤩👨👨👧👧 Mike, an owner of multi-unit Franchisee in the hashtag #California and he faced similar struggles until partnered with Restaurant Bizsol, a fantastic accounting and financial services firm 💰specializing in the QSR industry. 🎯𝐓𝐡𝐞𝐢𝐫 𝐭𝐞𝐚𝐦 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞𝐝 𝐨𝐮𝐫 𝐛𝐚𝐜𝐤-𝐨𝐟𝐟𝐢𝐜𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬, 𝐟𝐫𝐞𝐞𝐢𝐧𝐠 𝐮𝐬 𝐮𝐩 𝐭𝐨 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐰𝐡𝐚𝐭 𝐭𝐫𝐮𝐥𝐲 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. 👀𝐓𝐡𝐢𝐧𝐤 𝐚𝐛𝐨𝐮𝐭 𝐢𝐭: 👩🍳 Are manual processes slowing you down? 👩🍳 Are you struggling to keep up with changing regulations? 👩🍳 Is a lack of financial clarity hindering your growth plans? ✔𝐑𝐞𝐬𝐭𝐚𝐮𝐫𝐚𝐧𝐭 𝐁𝐢𝐳𝐬𝐨𝐥 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩! They offer a suite of services designed to take the burden off your shoulders and put you back in control. ✔𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐲𝐨𝐮𝐫 𝐛𝐢𝐠𝐠𝐞𝐬𝐭 𝐛𝐚𝐜𝐤-𝐨𝐟𝐟𝐢𝐜𝐞 𝐡𝐞𝐚𝐝𝐚𝐜𝐡𝐞𝐬? Share your challenges in the comments, and let's see if we can help each other navigate the complexities of multi-location QSR ownership. ✔𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐫𝐞𝐜𝐥𝐚𝐢𝐦 𝐲𝐨𝐮𝐫 𝐩𝐞𝐚𝐜𝐞 𝐨𝐟 𝐦𝐢𝐧𝐝 𝐚𝐧𝐝 𝐮𝐧𝐥𝐨𝐜𝐤 𝐠𝐫𝐨𝐰𝐭𝐡 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥? Like this post .... 📩 DM Restaurant Bizsol to schedule a quick call and see how they can help your business thrive! #QSR #Restaurants #RestaurantLife #GrowthMindset #RestaurantBizsol #mcdonalds