Automation & Self-Service’s Post

Gong cha shares how self service kiosks enhance Gen Z customer experience. In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn of Gong cha shares insight on how Gen Z customers interact with kiosks for a more enriching customer experience. http://ow.ly/W5IW105GocK

Gong cha shares how self service kiosks enhance Gen Z customer experience. In the inaugural episode of the Automation and Self-Service Podcast, Rebecca Kahn of Gong cha shares insight on how Gen Z customers interact with kiosks for a more enriching customer experience. http://ow.ly/W5IW105GocK

Exciting news! ✨ The inaugural episode of our podcast on customer service, featuring the dynamic duo Aloysius Petersen and Clair Boscq, has just dropped! 🚀 Dive into insightful discussions, industry secrets, and actionable tips to revolutionize your customer service game. Join us on this thrilling journey as we uncover the keys to exceptional customer experiences. Don't miss out! Tune in now and be part of the conversation that's shaping the future of customer service! 🎧 #CustomerServiceExcellence #PodcastDebut #AloysiusAndClairInAction https://lnkd.in/dnQ-fpC4

“I'll tell you what the number one most important customer experience there is and no one talks about it.” 🤫 The new episode of Retain: The Customer Retention Podcast has just dropped! This time, Dennis Wakabayashi , a global voice on customer experience, joins Lauren to discuss the feeling that customers want the most. Head to the comments for the episode links 👇

How can businesses transcend traditional customer service boundaries to establish new customer experience benchmarks? In this episode of The Customer Confidential Podcast, Stan Swinton, Founder and General Manager of NPSx, Bain & Company, discusses how a comprehensive approach to customer experience extends beyond gathering feedback or managing customer journeys.

How can businesses transcend traditional customer service boundaries to establish new customer experience benchmarks? In this episode of The Customer Confidential Podcast, Stan Swinton, Founder and General Manager of NPSx, Bain & Company, discusses how a comprehensive approach to customer experience extends beyond gathering feedback or managing customer journeys.

Discover the missing link in many companies: systems that bridge the gap between brand promise and customer experience. Listen to this previous Gravitas Impact podcast at: https://lnkd.in/g8maNsPS

You can have a tech-driven environment and still make people feel valued. On The Modern Customer podcast, Blake Morgan and I discuss ways that companies can create lower touch customer experiences that are *still* designed for growth. They require ONE key ingredient - check out the clip to learn more

Think of the customer journey like a drawbridge: When you have a disjointed customer journey, that drawbridge is all the way up. The better the journey gets, the drawbridge starts to close and connect the two sides: content and purchase. Now if you can really nail this, you can add a "turbo strip," as Rabah Rahil elegantly puts it. It's like a speed boost in Mario Kart — helping get that customer from content to purchase even faster. That comes by turning the content itself into dynamic shopping experiences. And that's what we do at FERMÀT. Rabah crushed this analogy. P.S. I'll drop the full podcast episode from Future Commerce with Rabah and Phillip Jackson down below 

How To Improve Customer Experience Feeling like your customers are slipping away? Struggling to turn interactions into lasting loyalty? Tune into our latest Business Talk episode on Customer Experience and discover game-changing strategies to create memorable experiences that drive sales, referrals, and loyalty. Listen at 16:00 👉 on all major podcast platforms. Or here https://lnkd.in/dWMHdY-q #DFGPodcast ##BusinessTalk