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“It's about understanding where the person is coming from. It's about understanding what they're doing today and hearing them, listening to them. And only then can you really say, ‘Let's talk about how we can utilize this to meet your needs.’ You need to bridge that gap so that people feel good about moving away from what they know to something that's unknown.” You should always appreciate the power of empathy and active listening. Tune in to the latest episode of the Talent Transformation Podcast and hear how Lori Woodcock, SVP of Talent Technology at McCann Worldgroup, has successfully driven change in her organization: https://bit.ly/43Ifo9P

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