Last week our Carrier Sales team competed in a load booking contest. Our winners got the chance to test out our new cash cube machine! We are nothing if not money motivated!
Avenue Logistics’ Post
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If you had a customer visit scheduled and the payment terminals were out of order at the only available car park in the immediate area (and there were no other viable places to park prior), what would you do? Me? Park there and attend the customer meeting every time. I'd never let a customer down for this! If all methods of payment are dysfunctional what can you do? Agree? #customerservice #customersatisfaction #customerfirst
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A partnership aimed to save those good old days when Carrier Sales was about building long-lasting carrier relationships, carrier reutilization, and growing carrier networks. To build more carrier relationships and reduce transactional-disposing coverage practices. A few questions and knowing what to do after talking to a carrier makes all the difference. We are addressing this for good! AVANZA - We Love Carrier Relationships!
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What is a spiff in a sales incentive program? While it technically is defined as an immediate bonus for a sale, we at E2 see it as so much more! Looking beyond the SPIFF, you can see sustainable growth, increased sales, and customer and partner satisfaction! Check out our blog post highlighting the benefits of a sales incentive program today! https://bit.ly/48S7wnc
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Key Account Manager at Zoopla Managing Key Customers using Zoopla, Alto, Jupix, Expert Agent & CFP
Win more instructions with the new ALTO features
Did you see the news in Letting Agent Today...? Based on customer feedback, we're upgrading Alto's lettings and sales progression tools so our agents can: ✅ Beat the competition 🤑 Win more instructions 🏡 Speed up transactions Read the full story: https://lnkd.in/eYte-n-U
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Did you see the news in Letting Agent Today...? Based on customer feedback, we're upgrading Alto's lettings and sales progression tools so our agents can: ✅ Beat the competition 🤑 Win more instructions 🏡 Speed up transactions Read the full story: https://lnkd.in/eYte-n-U
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Learn how our bespoke merchant services can simplify transactions and boost operational efficiency for taxi companies and drivers. Curious to find out more? Head to over to our blog page. https://lnkd.in/gYnaiZmh
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Policies on specials and discounts for customers. Before offering a customer a discount,check that they are a first -time client or a repeat customer. and then ask for a valid requirements. After you have determined that the client is a repeat client who is using your services or product, you can continue with his offer.
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2nd Case Study - Disgruntled Camper Trailer Customer and Fair-Trading Complaint: Customer saw a demo Camper Trailer reduced to from $19,990.00 to $11,990.00 – Was advised it’s a runout product. Travelled from NSW to purchase. I then get a letter from the office of fair trading. Customer Concerns: Misrepresentation: The customer alleges you misled him on the condition of the camper trailer, claiming it wasn't a true demo because it had grass inside. Compensation Demands: He's seeking reimbursement for travel expenses (fuel) and family accommodation due to his dissatisfaction. Multiple Visitors: The customer arrived with a large group (his family, brother's family) in two cars and booked two hotels, suggesting the purpose of the visit might not have solely been to view the camper. How do you handle this situation? This was thrown out by the OFT within 24 Hours as none of what was presented was accurate information.
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Freight Fisherman 🎣 | eCom LTL Angler 🚛 | I talk about #Fishing and how we can relate it to #Freight 🚀
Getting visibility into LTL thru Final Mile helps EVERBODY. The broker, the shipper, & the end user. Reduces CS calls, unknowns, and transit times… maybe a little cash too! #CreateEfficiencyInLTLandFinalMile
LTL to Final Mile is broken Too many touch points for the end consumer to track a shipment No visibility for the shipper Too much admin for the broker No way to make capcity ‘real time’ for the final mile carrier Rocket is going to fix this in 2024
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Just to get people’s experiences and thoughts:- In the main our Customers are great and get the concept of our rates being based on RHA terms and to take elements away from these terms would change the whole basis of the contract, and inflate our charges massively- on occasion we have been asked for refund or pay fines for groupage deliveries that have gone slightly wrong even after we have paid to rectify- what are people’s thoughts of customers requesting paying back the whole cost for a delivery for arriving late / early etc. and if you are a haulier do you get asked and do you oblige ?
