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The Future of CX is Inclusive: Get Ahead with Actionable Steps

The Illusion of Inclusion: Marginalisation Doesn't Equal Equity We often assume marginalised leaders, due to their own experiences, are naturally inclusive. However, this is a dangerous misconception. Many underrepresented leaders perpetuate discriminatory practices, particularly in sectors like aviation. ✈️ Have you ever wondered why some passenger experiences seem consistently overlooked? The answer may lie in the biases of decision-makers, even those from marginalised groups. Being underrepresented doesn't automatically make one unbiased or equitable. In fact, it can sometimes lead to favoring those with similar backgrounds, further marginalising others. Mini Self-Audit for Leaders: 🤔Do I actively seek out and value diverse perspectives? 🤔Am I aware of my own biases and how they might affect my decisions? 🤔Do I create a safe space for everyone to share their ideas and concerns? 🤔Am I committed to ongoing learning and growth in the area of diversity, equity, and inclusion? What can we do? Challenge assumptions: Don't equate marginalisation with automatic allyship. Hold leaders accountable: Demand inclusive practices, regardless of background. Amplify diverse voices: Ensure all perspectives are considered in decision-making. Foster self-awareness: Encourage leaders to examine their own biases. Let's break the cycle of exclusion, starting with ourselves. #DiversityEquityInclusion #Leadership #AviationIndustry #Bias #Discrimination #ChallengeTheStatusQuo What do youthink? Share your thoughts and experiences below. 👇 https://lnkd.in/exjestUt

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