AWS Partners’ Post

📢Webinar - Join IDC & OpenText on 18 Apr @11.30am SGT to uncover the top 5 game-changers that are revolutionizing customer engagement! Register below to learn about innovative AI-Powered customer engagement strategies!

#INSIGHT Elevate your customer service with #SalesforceServiceCloud! At CoreFlex, we specialize in transforming your support systems to deliver personalized, seamless service that keeps your customers coming back. 🌟 Dive into our blog to discover how our expertise with Service Cloud can boost your team's efficiency and enhance customer satisfaction. 📈 Check it out now! 🔗 https://lnkd.in/dc4TAQeE 💼 Don't miss out on expert insights that could revolutionize your customer interactions. #CoreFlex #Salesforce #ServiceCloud #CustomerSuccess

The 84 % of people believe that CX is as important as the product or service – (source: Salesforce) Thereby, considering it as ancillary or secondary to other business strategies is neither possible nor meaningful for any company... Some smart tips for ensuring a stellar CX for your customers in our latest blog article. Enjoy the reading!

🤩 A good customer service experience will make 94% of customers buy from the same brand again, according to Salesforce. But it's become more difficult - 🙅♂️ 39% of people have less patience after the pandemic 🙅♀️ 43% of consumers are frustrated by long wait times (aren't we all?) 🙅♂️ 3 in 5 people have been frustrated enough to hang up on an agent at least once How does site search reduce the load on support teams? 👉 Making answers on the site easier to find across devices. 👉 Showing customers the most appropriate point contact for their problem. 👉 Pulling in answers from different domains like knowledge bases and blogs using federated search. 👉 Showing what customers want to know through analytics, so content gaps can be filled. #SiteSearch #CX #CustomerSupport

Elevating customer engagement at scale! " Discover the success story as Selectiva Systems transforms a Fortune 500 Giant with Salesforce CPQ and Self-Service Portals, shaping a future-ready customer experience. R #SuccessStory #TechTransformation #SalesforceSolutions #SelectivaSystems #Innovation"

Transforming Customer Engagement: See How Selectiva empowered a Fortune 500 Giant with Salesforce CPQ and Self-Service Portals, crafting a future-ready customer experience. #success #story #customer #techtransformation #salesforce #solutions #sf #selectivasystems #selectiva

New capabilities give organizations unmatched visibility into customer behaviors to provide personalized experiences that build loyalty 💪

Ready to transform your customer experiences with data and AI? Join our webinar on June 5th to uncover 4 use cases to elevate your customer relationships. Hear from Salesforce's data experts—Erez Akiva and Jake Koeneman—and discover strategies to boost productivity, customer satisfaction, conversion rates, and more.

The Art of Customer Journey Orchestration According to @AdobeExpCloud, CJO is “the coordination of #customerexperiences in real-time to encourage customers to continue to engage with a company.”

Understanding the relationships between the Account object and other entities within Salesforce Sales Cloud is crucial for maximizing the platform's capabilities. By effectively managing these relationships, businesses can streamline operations, improve customer interactions, and enhance overall sales strategies. This interconnected data model helps organizations get a 360-degree view of their customers and business operations, allowing for data-driven decision-making and improved customer satisfaction.