AXA Partners’ Post

Navigating challenges, delivering Excellence to our customers: A Look back at our Summer season 👇 As the summer season is now over, we look back at some challenging moments where our teams went above and beyond to support our customers when they needed us the most. Summer is always the busiest time of the year at AXA Partners, and this year was no different! But our commitment to serve and help remains unwawering. 🧳 Managing increased travel demand: With over 11 000 cases handled this summer, our teams worked tirelessly to support customers around the world during their travels. 🏥 Medical emergencies abroad: From coordinating rapid medical repatriations—like bringing a seriously ill child back from Malta in less than 30 hours—to handling accidents, we ensured every client received critical care when needed. 🌐 Overcoming language barriers: Our multilingual teams provided vital support to customers in need: in Romania, we helped a family involved in a serious car accident navigate medical care across different hospitals and languages. ⚡Adapting to unexpected events: Our resilience and problem-solving skills were put to the test as we swiftly handled unexpected challenges: in one case, after a medical aircraft was struck by lightning mid-flight, our teams arranged an emergency landing and continued the patient’s journey safely, demonstrating our resilience and problem-solving skills. 🕐 Global coordination: Throughout the season, we worked across time zones, seamlessly connecting our teams to deliver the best possible solutions, no matter where our customers where. 👏 Thank you to everyone at AXA Partners for facing these challenges head-on and ensuring our customers’ safety and peace of mind during this peak season. #AXAPartners #CustomerSupport #OperationalExcellence #GlobalAssistance #TeamDedication #OurPeople

Navigating challenges, delivering Excellence to our customers: A Look back at our Summer season 👇 As the summer season is now over, we look back at some challenging moments where our teams went above and beyond to support our customers when they needed us the most. Summer is always the busiest time of the year at AXA Partners, and this year was no different! But our commitment to serve and help remains unwawering. 🧳 Managing increased travel demand: With over 11 000 cases handled this summer, our teams worked tirelessly to support customers around the world during their travels. 🏥 Medical emergencies abroad: From coordinating rapid medical repatriations—like bringing a seriously ill child back from Malta in less than 30 hours—to handling accidents, we ensured every client received critical care when needed. 🌐 Overcoming language barriers: Our multilingual teams provided vital support to customers in need: in Romania, we helped a family involved in a serious car accident navigate medical care across different hospitals and languages. ⚡Adapting to unexpected events: Our resilience and problem-solving skills were put to the test as we swiftly handled unexpected challenges: in one case, after a medical aircraft was struck by lightning mid-flight, our teams arranged an emergency landing and continued the patient’s journey safely, demonstrating our resilience and problem-solving skills. 🕐 Global coordination: Throughout the season, we worked across time zones, seamlessly connecting our teams to deliver the best possible solutions, no matter where our customers where. 👏 Thank you to everyone at AXA Partners for facing these challenges head-on and ensuring our customers’ safety and peace of mind during this peak season. #AXAPartners #CustomerSupport #OperationalExcellence #GlobalAssistance #TeamDedication #OurPeople

Sunday 2 March 2024. Manchester AirPort- last leg of RB’s three month road trip to Argentina. In the culmination of my journey, I find myself trapped within the confines of Manchester Airport Terminal 1, a stark contrast to the warmth and courtesy experienced in the vibrant corners of Argentina. Having checked in my substantial suitcase, I march resolutely toward security, only to encounter a breed of security personnel seemingly intoxicated with power and marinated in rudeness. These guardians of safety, instead of ensuring a smooth transition, wield their authority like a sledgehammer, demeaning customers as if intellect and worthiness were foreign concepts. A jarring departure from the respect and camaraderie witnessed during my sojourn in Argentina. The disdain isn't confined to security alone; it spills over to the Border Force and the Police, creating an atmosphere of hostility and frustration. In this abrupt shift from the warmth of Latin America to the cold indifference of Manchester, RB is left yearning for the civility he witnessed elsewhere. As my suitcase embarks on its journey without me, the withering scenario unfolds, tainted by the abrasive treatment of those designated to uphold order. In the backdrop of a third-world Britain, where courtesy seems to be a relic of the past, RB can't stifle the anticipation to escape this contemporary hell hole and return to the resplendent embrace of San Romano in Garfagnana, Tuscany, where the echoes of rudeness fade like distant echoes, and the taste of wine isn't marred by the bitterness of broken civility.

Aegis' GoReady VIP plan provides the highest coverage limits of any policy we offer. With this plan, you can rest assured that even the costliest covered travel incidents won’t leave you out of pocket. Read more here - https://bit.ly/49qxfn4 #AegisTravelInsurance #TravelInsurance #GoReadyVIP

If you have employees making short business trips, your organisation has a duty of care to keep them safe. To find out how Global Situational Awareness can support you, email intelligence@global-sa.co.uk #dutyofcare #travelsecurity #intelligence

AIRPORT EVACUATION TODAY: If you're travelling today, there will be a practice evacuation, that you may be required to participate in >> https://hubs.la/Q02HL32B0

𝐓𝐑𝐀𝐕𝐄𝐋𝐈𝐍𝐆 𝐓𝐎 𝐅𝐑𝐀𝐍𝐂𝐄 𝐅𝐎𝐑 𝐓𝐇𝐄 𝐎𝐋𝐘𝐌𝐏𝐈𝐂𝐒? 𝑼𝑺 𝑪𝒊𝒕𝒊𝒛𝒆𝒏𝒔 𝒔𝒉𝒐𝒖𝒍𝒅 𝒅𝒐 𝒕𝒉𝒊𝒔 𝒃𝒆𝒇𝒐𝒓𝒆 𝒕𝒉𝒆𝒚 𝒈𝒐: Enroll in the STEP Program. The Smart Traveler Enrollment Program enrollment is free and allows U.S. citizens and nationals traveling and living abroad to enroll their trip with the nearest U.S. Embassy or Consulate. Why should you do this? 1) Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency. 2) Help family and friends get in touch with you in an emergency. 𝑻𝒆𝒍𝒍 𝒎𝒆 𝒎𝒐𝒓𝒆. What is the threat level in France (as of today)? According to the U.S. Department of State, France is at Level 2: Exercise Increased Caution Exercise increased caution in France due to terrorism and civil unrest. Country Summary: Terrorist groups continue plotting possible attacks in France. Terrorists may attack with little or no warning, targeting tourist locations, transportation hubs, markets/shopping malls, local government facilities, hotels, clubs, restaurants, places of worship, parks, major sporting and cultural events, educational institutions, airports, and other public areas. Incidents such as pickpocketing and phone snatchings occur frequently and can happen anywhere, especially in crowded areas such as airports, train stations, subway and train cars, and near tourist attractions. Peaceful demonstrations and strikes in Paris and other cities throughout France occur regularly and can disrupt transportation. On rare occasions, demonstrations have included violence and property damage and police have responded with water cannons and tear gas. 𝑰𝒇 𝒚𝒐𝒖 𝒅𝒆𝒄𝒊𝒅𝒆 𝒕𝒐 𝒕𝒓𝒂𝒗𝒆𝒍 𝒕𝒐 𝑭𝒓𝒂𝒏𝒄𝒆: + Be aware of your surroundings when traveling to tourist locations and large crowded public venues. + Avoid demonstrations and areas with significant police activity. + Follow the instructions of local authorities including movement restrictions related to any ongoing police action. + Find a safe location and shelter in place if unable to leave the vicinity of a demonstration. + Monitor local media for breaking events and adjust your plans based on new information. + Enroll in the Smart Traveler Enrollment Program (STEP) to receive Alerts and make it easier to locate you in an emergency. + Follow the Department of State on Facebook and X. + Review the Country Security Report for France. + Visit the CDC page for the latest Travel Health Information related to your travel.  + Prepare a contingency plan for emergency situations. + Review the Traveler's Checklist. #olympics #travel #smarttraveler

I've heard from a lot people today because they know of my experience in crisis communications and my certified status as an "av geek" (my love of planes and airlines). The past few days, they wanted my take on the CrowdStrike's impact on travel -- and they recalled my interviews on Bloomberg TV during previous travel crisis situations (like the 787 fires, and the cruise line industry safety issues). And then, today, they wanted to know what I thought of Delta Air Lines' CEO traveling to Paris for the Olympics. So here's my take: I admire Delta -- modern fleet, refine their own jet fuel, generally happy employees who deliver good service, and certainly a very strong company, well run financially and admired and lauded by customers. And I can almost understand how the CEO -- knowing they had successfully recovered from the past week's cancellations (with very few cancellations today) -- could conclude that things had settled down and that he could meet his commitment to represent the Delta brand in Paris as a major sponsor of the Olympics. But the optics of going to the Paris Olympics are simply horrific and will only deepen the company's reputational crisis, especially among tired employees, and, more importantly, among the tens of thousands of customers who missed vacations, honeymoons, family funerals, business appointments and struggled for days to simply get home. Yes, Delta has apologized every day for the last week, but what the CEO should be doing for the next ten days is not representing Delta in Paris at the Olympics but rather visiting Delta hubs all over the country -- in LA, Salt Lake, Atlanta, Detroit, and Minneapolis -- shaking hands, thanking employees, talking with customers, flying on Delta planes to talk to pilots, flight attendants, and gate agents. To thank them for being on the front lines in the midst of a crisis. That's what Delta's CEO should be doing these next two weeks -- apologizing to customers, and personally thanking the Delta employees who have weathered the storm this last week. I've always said all companies make mistakes. The mark of great companies is how they respond to those mistakes, and how they rebuild their relationships with key stakeholders. That is Job #1 for Ed Bastian - not representing the brand in Paris. And that's because the Chief Reputation Officer for all brands is always the CEO and Delta's leader has some important work to do beyond getting the operation back up and running. #pr #crisiscommunications #crowdstrike #Delta

The U.S. State Department has updated the travel advisory for the island nation of Jamaica, recommending that visitors reconsider travel due to crime and exercise extreme caution due to poor medical services. Additionally, the country's ability to respond to natural disasters adds a layer of uncertainty to the overall safety landscape.     Where should visitors exercise extreme caution in Jamaica, and how can they remain as safe as possible while there? Read our intel analyst’s travel safety guide to the country at https://lnkd.in/gPZ_xHq3

NEW ZEALAND- Two women experienced distress and embarrassment when they were reportedly removed from an Air New Zealand (NZ) Flight due to their perceived size, being advised they should have reserved two seats each. Angel Harding and her companion were in the process of boarding their Air New Zealand (NZ) flight from Napier to Auckland (AKL) #AirNewZealand #AirNewZealandFlights #AirNewZealandinconvenience #Airlineincident #AirlinePolicies #AirlineSizepolicies #Airlines #Airlinesnews #Aviation #aviationnews