B Futurist B.V.’s Post

How can you create an optimal in-store experience as a team? Yesterday, I had the pleasure of facilitating a workshop for Expert Academy @SELFEDGE focusing on enhancing customer interactions across different touchpoints. As a trainer, my mission is to raise awareness and guide teams in synchronizing their efforts to maintain a consistent level of service excellence. I admire Selfedge for booking this workshop to stay aware and avoid falling into routines, always striving for optimization. During the workshop, we revisited the five key phases of the customer purchase journey, emphasizing how store associates can make a difference with their personal approach. The central question was: Where can you make a difference? The answer lies in creating an optimal in-store experience. We explored various ways to deliver exceptional service, even during busy times. By providing memorable experiences and ensuring every customer leaves with a happy feeling, we can truly make a difference. Effective communication and teamwork are crucial in achieving this! #Manstoreantwerp #CheckpointMol 🏆Teamwork makes the dream work!👏 Mischa Hengeveld Thank you to all the participants for their active engagement and insightful contributions. Together, we can elevate the retail experience and make every customer interaction count! @mish #RetailTraining #CustomerExperience #Workshop #Facilitation #CustomerService #InStoreExperience #RetailExcellence #Teamwork #CustomerJourney #Salestraining #Communication #retail #clothing

###Key Components of an Effective Training Program for Mobile #Retail. 1. #Needs Assessment✨ - Identify skills gaps. - Set training objectives. 2. #Comprehensive Onboarding✨ - Introduce company values. - Provide product knowledge. - Explain store policies and procedures. 3. #Hands-On Training✨ - Conduct interactive demonstrations. - Practice through role-playing. - Train on POS systems and tools. 4. #Sales Techniques✨ - Teach customer needs assessment. - Train on upselling and cross-selling. - Focus on closing sales strategies. 5. #Ongoing Education✨ - Provide regular updates on products. - Offer advanced skills training. - Encourage certifications and workshops. 6. #Performance Monitoring and Feedback✨ - Conduct regular assessments. - Implement feedback mechanisms. - Establish coaching and mentorship programs. 7. #Customer Service Excellence✨ - Emphasize empathy and communication. - Train on conflict resolution. - Focus on customer retention strategies. 8. #Technology Integration✨ - Use e-learning platforms. - Incorporate interactive training tools. - Track and analyze training progress. #I invite my #LinkedIn #network to share insights and #suggestions on how we can make this #training program even more advanced and effective. Your expertise and experiences are invaluable! 🙏🏻 #MobileRetail #EmployeeTraining #RetailExcellence #CustomerService #SalesTraining #Onboarding #ProfessionalDevelopment #RetailManagement #ContinuousLearning #TechIntegration #CustomerExperience #RetailSuccess #EmployeeEngagement #PerformanceManagement #CareerGrowth #LinkedInLearning #TrainingInnovation #RetailExperts #NetworkCollaboration #IndustryBestPractices #Please share your #thoughts and #ideas in the #comments below! 🪄

I recently completed an insightful 2-day training on the “Value Engagement Model”, which emphasized the importance of behaviours in customer interactions with some colleagues Joke De Bruyne, Nicole van Dijk, Sjoerd Van Strijen My 5 key learnings: * Creating value for customers in every single engagement * Setting “brilliant” objectives: be specific, take small steps, aim for mutual benefit and include actionable items * The impact of a captivating and concise opening sentence * Asking the right questions in order to get information, understand goals or confirm needs * Close effectively to get commitment and create action Thank you, Lisa Payne for the great presentation and the intense interaction with the group! #CustomerEngagement,  #ProfessionalDevelopment, #ValueCreation, #training, #gettogether, #inspiration, #meeting,

Today is Training day! And my partner (who is to me the best cook ever) prepared some homemade cookies for them together with some cheese "gougères" 🙌 It is the second course of a programme and today is focusing on the managers. And today’s core topic will not be only around delivering amazing customer service but will also focus on getting their team to successfully do so. A lot of the expertise will be around taking care of your team in order to take care of your clients: ✅ Influencing their people by constantly sharing why customer service matters so they want to do it rather than "have to" ✅ Including customer service in the way they manage their people’s performance and their working environment ✅ The different customer oriented methods that they can actually apply on their team ✅ Going more in depth in terms of CS methods, mindset and skills so they can bring their customer experience to the next level The goal of today: Turning their people into real brand ambassadors while making sure they apply these takeaways themselves and lead by example 🙌 Very much looking forward to it! #customerservicetraining #customersuccess #teammanagement

Training retail employees is vital while adapting to new realities of consumer expectations. As the retail environment evolves, prioritising comprehensive staff development becomes essential for fostering customer loyalty and increasing repeat purchases. Discover how Adobe Learning Manager can tailor upskilling programs to personalise learning initiatives. https://ow.ly/LU9F30sHaoo #AdobeLearningManager #DigitalExperience #Retail

Cannabis Retail has a training problem. Too much documentation and not enough real-time training isn't how adults learn. We're missing the mark. Our teams won't be effective without connecting training concepts to real customer experiences. Role-playing interactions and day-to-day experiences prepare them for the ebbs and flows of the retail store. Confidently. Effective training = team that can drive revenue. How I break it down: - 80-90% of your training should be done in person, on the floor and with active engagement - The remaining 10-20% is for SOP review, Employee Handbook, and onboarding into the system You have training in place, but what does it look like? - Vetrina's Train the Trainer Master Class goes beyond the basics of onboarding. It empowers your team to become engaged sellers capable of attracting more customers, increasing their spend, and driving customer loyalty. Provide the right training and unlock the potential of your team. Join the waitlist today! #Vetrina #CannabisRetail #Training

Training retail employees is vital while adapting to new realities of consumer expectations. As the retail environment evolves, prioritising comprehensive staff development becomes essential for fostering customer loyalty and increasing repeat purchases. Discover how Adobe Learning Manager can tailor upskilling programs to personalise learning initiatives. https://ow.ly/nN3X30sH18U #AdobeLearningManager #DigitalExperience #Retail

Is Your Retail L&D Program Actually Driving Business Value? In my experience within the retail industry, I've seen countless training programs rolled out with immense enthusiasm, only to fizzle out due to a lack of demonstrable impact. Here's the hard truth: If your L&D metrics aren't tightly aligned with core business KPIs, your investment simply isn't worth it. Think about it: a 10% improvement in employee product knowledge might sound impressive , but how does it translate to a rise in customer satisfaction or an increase in unit per transaction rates ? Here's the magic formula: ✨ - Identify your business goals: Are you aiming to increase customer retention , reduce shrinkage , or improve operational efficiency ⚙️? - Align your L&D programs with those goals: Design training that directly addresses the skills and knowledge gaps hindering those objectives⁉️➡️ - Measure the impact of your training on those KPIs: Track metrics that showcase the tangible business value generated by your L&D efforts. Remember, Albert Einstein said it best: "Not everything that counts can be counted, and not everything that can be counted counts." While quantitative data is crucial, don't neglect qualitative feedback. Conduct surveys and gather testimonials to understand how your training is influencing employee behavior and customer interactions. ️ By unifying L&D metrics with business KPIs, you can ensure your training programs are more than just a checkbox exercise. ✅➡️❌ They become a strategic investment that demonstrably fuels retail success. What are your thoughts on aligning L&D with business goals? Share your experiences in the comments! #retail #learninganddevelopment #retailtraining #businessKPIs #investingintraining

The Secret to Coffee Business Success: Training ☕️💰⬇︎ In the coffee industry, well-trained teams make all the difference. From delivering consistent quality to enhancing the customer experience, investing in training drives business growth. 🌱 Consistency in every cup 🤝 Exceptional service that builds loyalty ⚡ Efficiency during peak hours 📚 Product knowledge that sets you apart 👥 Employee retention through skill development Ready to take your coffee business to the next level? #CoffeeTraining #BaristaExcellence #BusinessGrowth #CustomerExperience #EmployeeDevelopment

Want to turn your customer service from "meh" to *magnificent? It starts with training! A well-trained team isn't just more confident; they’re problem-solvers, brand ambassadors, and the secret sauce to customer loyalty. Proper training changes the game! Think about: Consistent Quality, Your customers get great service every time. No surprises, just smiles. 😊 Reduced Stress, Empowered employees know how to handle tough situations, keeping frustration levels low and morale high. 🚀 Higher Retention, Employees who feel supported are 68% more likely to stick around! Guess what? Goodbye, turnover blues! 🎶 So the moral of the story is ...invest in your teams today, and watch as they turn your customer service into an unforgettable experience. Because when they grow, so does your business! ✨ Check out Master the SALE Academy, our focus is ensuring your employees can enhance your customers experience by providing exceptional service. We have LIVE facilitated courses! Check out risingandshine.com/academy #CustomerService #EmployeeTraining #GrowTogether #ServiceExcellence #masterthesale