babelforce | Zendesk Voice Partner of Choice reposted this
Broken processes in the contact centre scream ‘inefficiency’. Worse still, most are avoidable if you take the right steps to fix them 🛠 But where do you start in identifying where you are really wasting time? To find out, we asked our expert panel for the classic broken processes to look out for, signs to spot them in your contact centre, and their best advice on how to fix them. Read all about it in our latest article 👇 https://lnkd.in/e9VuJV5i Huge thanks to David Samuel of Contexta360, Grace Dawson of Odigo, Frank Sherlock of CallMiner, Lisa Orford of 8x8, Pierce Buckley of babelforce | Zendesk Voice Partner of Choice, John Matthew Ortiz of MiaRec, Chris Mounce of evaluagent® and Elizabeth Tobey of NICE for their contributions to this article 👏 #cxprocesses #contactcentres #cx
Manus Savage 📈
4mo
Some interesting points. I believe AI a will start to play a bigger and bigger role, and enable agents to concentrate on higher value work
Lee Wahlers
4mo
Great read and tips, thank you.
The Editor in the Pink Blazer @ Call Centre Helper Magazine | CX - Contact Center - CCaaS - WFM - AI - Analytics
4moEeek! How many of these signs can you see in your contact centre right now?