babelforce | Zendesk Voice Partner of Choice reposted this
Reducing repeat contacts is crucial for contact centres looking to improve efficiency and deliver better customer experiences. But how do you achieve this? 🤔 To find out, we asked our panel of experts for their top tips and advice on driving down repeat contacts. Read their insights here 👉 https://lnkd.in/egUYvK2B Thanks to Enghouse Interactive, injixo, Odigo, NICE, MaxContact, Contexta360, MiaRec and babelforce | Zendesk Voice Partner of Choice for their contributions. #FCR #customerservice #cx #contactcentres
