We are delighted to announce our partnership with neteleven GmbH, which will allow us to put conversation at the heart of customer service with expertise and technology. neteleven and babelforce have something in common: we both believe that when it comes to CX, you should never accept second best. This partnership will expand our ability to elevate a business’s customer service function on every level. babelforce’s CCaaS and voice automation offering perfectly complements neteleven’s proven project implementation services. Read the story 👉 https://lnkd.in/dfdXFJKR #CX #partnership #customerservice
babelforce | Zendesk Voice Partner of Choice’s Post
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Discover how our customer, the online travel agency #Priceline, tackled #CX challenges with real-time guidance, saving time, enhancing efficiency, delivering empathy at scale with #Uniphore's U-Assist. https://bit.ly/3FVM2do 🎯 Challenge: Priceline aimed to ensure efficient call handling and streamline agent workflows while maintaining service excellence. They sought an approach that allowed flexibility and agility in managing customer interactions. 🔧 Our Approach: Uniphore's real-time agent guidance empowered seamless call handling, shifting content ownership to customer service for flexibility. A visual Drag & Drop interface enabled fast creation, modification, testing, and deployment of call flows. ⭐Results: ✅ 4.5M guided interactions/year streamlined agent work experience ✅ Eliminated 15,000 emails, saving 500+ hours/month through automation ✅ Adaptive UI improved accuracy, reducing call handling time Learn more about how our leading solution for the enterprise, U-Assist helped Priceline deliver empathy at scale - https://bit.ly/3FVM2do #AI #CustomerCare #cx #automation #travel
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Transform your customer experience with ActioHX Bach-AI! 🚀 Smarter automation, deeper insights, and personalized interactions to boost satisfaction. #BachAI #ActioHX #AIInnovation #Automation
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Head of Products at Mevrik. Delivering Synthetic CX Solutions & Unified AI BOT | Developed 3+ Chatbot Platforms, 1 DCX Platform, 45+ Enterprise Chatbot & CCAI
Connect your Facebook Messenger and other messaging channels to Mevrik in just a few easy steps to streamline communication with your customers effortlessly! #MevrikDCX #Mevrik_AI #Customer_Service
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As the year draws to a close, explore the captivating realm of 2024 predictions – is the future of customer interactions shaped by advanced software? ✨ Dive into the latest article from our esteemed partners at CX Scoop to unravel the insights. Find the link in the first comment. ✍️ Sandra Radlovacki Vukanovic #futuretrends #cxinnovation2024 #cx #predictions
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AI Innovator and Trailblazer: Leveraging New Technologies to Drive Innovation and Transform insurance and utilities - Account Management and Business Development
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Is LLM-Powered CX Automation Ready for Prime Time?
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2moMoving forward!