babelforce | Zendesk Voice Partner of Choice’s Post

What gave us the idea for CX Fest? It all started when the phone rang… The mysterious caller sounded stressed… And there was a lot of background noise: the sound of wind rushing past the microphone. It was quite a short phone call but, before they were disconnected with a thud, they just had time to say. “I don’t have much time but here’s an idea – what if you took all the best bits of a CX convention and put them on a beach so attendees could have the kind of spontaneous conversation that only happens when people are relaxed and having fun. Love you bye!” It happened EXACTLY like that* *but without the mysterious phone call part…or the guy getting thrown out of a window… Still, together with our friends at Leafworks - Zendesk's DACH Partner of the year, we thought the idea NEEDED to become reality. Even if it’s genesis wasn’t as dramatic as this post implies 😉 In actual fact, I do believe that Robert Cwicinski and Julian Hertzog came up with it over a few drinks, while chatting about life and CX late into the night. --------------------------------------------------------------------------------- If you’re one of the CXperts who’s already got their #CXFest ticket, I can’t wait to geek out with you on the lakeside. And if you haven’t booked on yet, why not!?

Join our 'External Resources from the Community' topic! Share, discover, and discuss CX blogs, tutorials, webinars, and more to help leverage Zendesk. Got a resource that boosted your CX? Share it with our community! #Community #CustomerService #Zendesk

Last week, my team and I hosted an experimental Guru customer meetup in NYC. Here are 4 takeaways that reminded me of the value of genuine, face-to-face interactions in what's been a pretty challenging time in SaaS. 1️⃣ Breakfast is the new happy hour ☕ - Networking at after-work happy hours feels extra hard post pandemic. Our mid-morning breakfast meetup proved to be a hit, offering convenience for commuters, and accessibility for parents/caregivers. 2️⃣ Create a space when none exists 🪴 - With more companies fully remote, it’s become harder to conduct customer visits in-person. But organized user meetups still offer customers a unique opportunity to connect with others in their area, fostering shared learning but also a sense of community. 3️⃣ There is real power in presence 👀 - No matter the digital noise—emails, videos, pop-ups—nothing compares to the impact of in-person conversations. Our customers, busy with their full-time roles, may miss out on new releases. A single face-to-face meeting can achieve what multiple virtual calls cannot: their undivided attention and accelerated progress. 4️⃣ Live customer stories are key 🗣️ - Sharing customer stories is crucial, but if you can have a customer share their experience live? That’s unforgettable. Thank you Lauren van Heerden for sharing your experience with Guru at SeatGeek – your narrative is far more impactful than anything we could say ourselves. While Rick Nucci and Mitchell Stewart did an incredible job talking about our exciting product roadmap 🤩, this meetup was really all about building relationships, better understanding our customers, and creating an environment to spark ideas. I’m extremely grateful to our customers for their honest participation and bringing a collective energy that made this event a success. 🙏 (Both OG champions like Cynthia Gordon, Mallory Pendleton, Kelly Parks, MBA, Rebecca Hia.. and new champions like Jessica Begley, Kate Novello, and Cierra Kriese) 🙌 And to the Guru team—your dedication and hard work in bringing this event to life was energizing. So energizing, in fact, that we are already planning the next one — where should we go next? 🗺️

Spreading good vibes and great flavors at our office potluck! 🍲🍰 From delightful bites to shared laughs, our team knows how to blend work and play. Building stronger bonds one dish at a time. #CEPTES #managedserviceprovider #productdevelopment #200OK #salesforcepartner #salesforcecommunity #celebration #gratitude #innovation #salesforce #salesforcedevelopment #salesforcedeveloper #trending #techevent

Join our 'External Resources from the Community' topic! Share, discover, and discuss CX blogs, tutorials, webinars, and more to help leverage Zendesk. Got a resource that boosted your CX? Share it with our community! #Community #CustomerService #Zendesk

Thrilled to announce the next big leap for our vibrant CustomerX Community! 🥂 🎇 It is official - TODAY - we are moving off Slack and diving into Gradual, a robust platform designed to enhance our collaboration and connection and the exciting new home of the #CustomerXCommunity!!!!! 🎇 Why Gradual? It's more than just a platform shift. It's about elevating our Community experience to new heights! With the new home of the CustomerX Community we're unlocking a world of possibilities for deeper engagement, seamless communication, and enriched networking opportunities. ⁉ What does this mean for you, the incredible CustomerX Pros⁉ 😁 Streamlined Interactions: Say goodbye to scattered conversations! We now have organized threads and an intuitive interface that makes it easier than ever to find what you need and join the discussions that matter most. 😁Enhanced Engagement: From impromptu roundtables, Local chapter in person meet ups, virtual live events and AMA sessions, get ready for an array of interactive features designed to keep you engaged and informed all inside of the CustomerX Community. 😁Exclusive Content: Access premium resources, insider updates, and industry insights—all in one centralized hub contributed from your CustomerX Pro peers. Stay ahead of the curve with curated content tailored to your interests. 😁 #Community Empowerment: Your voice matters! Share feedback, spark conversations, and collaborate with fellow members to shape the future of CustomerX. 😎 Plus the community is supported by fabulous partners - 23 TO BE EXACT!!!! Check out their virtual booths for educational resources, product/service info, and swag. 😲 AND LIVE TODAY --> Exclusive access to the Day 1 Agenda & Speakers for CustomerXCon. Only available in the CustomerX Community. See you there!!!!! Check your email for your instructions on how to join or comment below if you want in on the fun!

This effort has been a long time coming! We’re so excited to have the new home for CustomerX Community launch today. I’m particularly excited for the virtual round table feature. No need to wait for moderators, webinars, or Group Therapy sessions! Have an idea, challenge, or victory you want to share or get insights on? Just post the subject, number of seats at the table, and a time. It’s going to be HUGE for this growing community. Can’t wait to see what you all spin up. Oh, and if you’ve been waiting on more details about the CustomerX Conference the schedule is in this new hub. #customermarketing #customerlifecyclemarketing #customersuccess #customerledgrowth #changelatestagecapitalism

Follow the Zendesk Events topic to be notified of upcoming events connecting you with both the Zendesk team and fellow users. These events include product feedback, listening sessions, product deep dives and more! #Community #CustomerService #Zendesk

Follow the Zendesk Events topic to be notified of upcoming events connecting you with both the Zendesk team and fellow users. These events include product feedback, listening sessions, product deep dives and more! #Community #CustomerService #Zendesk

Follow the Zendesk Events topic to be notified of upcoming events connecting you with both the Zendesk team and fellow users. These events include product feedback, listening sessions, product deep dives and more! #Community #CustomerService #Zendesk