Bach to Rock: America's Music School’s Post

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An article from Down Under detailing the methods to improve ROI from L&D initiatives. Good read for professionals who are struggling with justifying budgets towards learning or more importantly trying to quantify L&D initiatives! Follow myLearn from Datatribe (B2B) for more insightful articles! https://lnkd.in/gZwtBP86 

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So excited to have gotten one professional certificate completed and down!!

[Just a polished CC of the result of today's visit to the Khan Academy website:] I don't remember anything about my previous visit or visits to the Khan Academy website, but today's visit has been unpleasant enough that I can see why I wanted to forget about previous visits and why they were so long ago. At this stage of the process, which accomplished nothing in the first half hour, I'm pretty sure I've been routed to Zendesk , where the new problem is that I cannot Sign In. There is a "Sign In" button, but it just refreshes the screen. There is a "Help" button, too, but it didn't help when asked about logging in. However, the belief I am in within Zendesk already strongly indicates it is time to "Abandon hope and do not enter here". I have encountered Zendesk many times in recent years and I am unable to remember any time when it was helpful or solved any problem, including the problems created by Zendesk. Now I regard the use of Zendesk as a flag of surrender, almost certain proof that the company linking to Zendesk does not want to provide support or help for anything--and Zendesk is clearly a great tool for NO support and NO help. There were times in my long career when I did technical support as part of my job. I always regarded it as an opportunity to make customers happy and learn how to help them more. Some of the companies I worked for clearly regarded support as a cost to be minimized. I strongly suspect that Zendesk minimizes costs by maximizing customer unhappiness. But the market model of Zendesk is to isolate the unhappiness so it isn't the companies' fault. With apologies to Emma Lazarus and New York, "Send Zendesk your tired and poor customers and 'fuggedaboutem'!" But let me return to the Khan Academy topic. I am pretty certain that my first visit would have involved taking a class. I remember a period about 10 years ago when I took a bunch of online courses, mostly from edX and Coursera , so I'm sure that I would have started with a class as a first step. I am quite sure I failed and never managed to take a course from Khan Academy. At some point I must have tried to create a course. I found traces of that course today, but I must have failed on that alternative step. In the earlier part of today's visit I spent a while searching for a new course I might want to take, but I failed there, too. My many interests apparently don't exist there and Khan Academy had only the wildest guesses about what sort of classes I might be interested in. Failure after failure. Reminds me of when I worked for Kumon Education , where the philosophy was about helping the students succeed, but Khan Academy and Zendesk seems to be all about failure. But so far NONE of today's struggle has been related to my actual objective. That involves literacy development software. I was... [truncated when LinkedIn character limit reached]

This entire professional certification course by Zendesk with LinkedIn has been a very fun learning and realistic experience for me. We must have gone through the ways a business associate deals with the customers. A business has to deal with a lot of customers in order to do #relationshipbuilding #troubleshooting and in course of that an executive has to deal with different types of people (customers). Some are really tough to handle and some are favorable. This course really helped me in learning the professional tactics to deal with different types of customers profoundly. I really look forward to implementing these tactics whenever I get such opportunities to deal with the customers. Just finished Zendesk Customer Service Professional Certificate! My management Gurus- Rajesh Dorbala, Prof (Dr.) Harpreet Singh Bedi, Sunil Kumar, Dr. Nitin Goyal, Dr. Pawan Kumar, Dr. Rajesh Verma, Ph.D, Dr. Shamily Jaggi. Check it out: https://lnkd.in/dNNfTbtx #management #marketing #humanresource #finance #customerservice #mittalschoolofbusiness #lpu #thembavertos25

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URE AUTOMATED HER ORDER MANAGEMENT PROCESS AFTER DATA-ENTRY ACADEMY The reason business owners come to Data-Entry Academy is to learn different software that can automate their manual and messy processes. This afternoon, Ure shared this screenshot with us. Do you see how this simple software automated her - Cake Orders - Market list - Even her personal to-do list In Ure's words, "You honestly don't know what Data-Entry Academy did to me. It brushed me up and brushed my business up". No more Whatsapp chats back and forth with the team at the bakery. No more confusion here and there. No more papers littered everywhere. Everything is organized. Once any item is running low, the team puts it in the market list and Ure can see it from anywhere that she is. Once Ure receives a customer order, she books it in the system and the team can proceed with making the order. She is now ready to invest in her business marketing so she can scale up because the backend operations are now organized after Data-Entry Academy. Thank you for making us proud Ure. You too can be like Ure. You can learn all the simple cloud-based tools to use in automating and organizing your business. Come to Data-Entry Academy. Batch 13 is currently enrolling. Classes start on 01Aug2024 37,625 Naira Accountinghub academy Access Bank 0805957282 is the account number Email Ahubacademy@gmail.com for enrollment after payment See you in the Academy. #chiomaifeanyieze #dataentryacademy #accountinghub #workplaceskills #digitalskills