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The great Airport Customers Experience comes as a result of an excellent FLOOR PLAN design … The floor plan and layout of an airport can have a profound impact on the passenger journey. By considering the various stages of the travel experience and designing efficient floor plans, airport operators could optimize the flow of passengers, improve overall satisfaction, and enhance the airport's role as a key transportation hub. As air travel continues to evolve, the importance of thoughtful airport design will only become more crucial in shaping the passenger experience.
Cool , Can You Please Mention FLOOR PLAN design KPI with Values ? So the passenger will experience the best Airport Worldwide ,and we can benefit from the same achieving excellency and best benchmark values?
Suggestion: FLB stairs can be integrated within FLB area so that enchroachment into the Apron area can be avoided for smooth GSE movement.
Badr Alamoudi, Your post about airport customer experience is spot on! Not only does the layout and floor plan significantly influence the passenger journey, but the personnel manning these positions are equally vital. A well-designed layout without sufficient and capable staff at processing counters can create hindrances and reduce efficiency. The synergy between well-designed spaces and dedicated staff truly elevates the airport experience, ensuring a smooth, pleasant journey for travelers.
Vimal Kumar Rai
3mo
The layout of an airport can play a significant role in the efficient flow of people, and this in turn impacts perceptions of passengers.
Fully agree, Badr Alamoudi,. The only thing I would add is that, depending on the nature of the airport, there are also times when the operator may not want the most "efficient" floor plan (i.e. fastest time from curb to gate for passengers, efficient turnaround for airlines) but the one that most optimally balances customer needs (short waiting times, pleasant experience) with the commercial needs of the airport (create opportunities for passengers to spend in the terminal). The challenge is doing the latter without appearing to compromise on the former!
Cebrail Celik
3mo
Totally agree. Behind of all, the innovations and creativity lies on customer experiences and feedbacks.
Jose Sorribes
3mo
Great post. Glad to see the design and spatial planning of terminal floor plans being emphasized. Efficient design is key
John Yuksel
2mo
I suggest a network of high-speed accelerating walkways, proportional to the size of the floor plan, for maximum passenger satisfaction and operational efficiency.
Michael Knowles
3mo
The boarding process needs a re-think. Consider boarding in logical order from back to front instead of using the boarding process as a calculated insult to lower privelege boarding groups that makes people who don't fly much not want to fly at all. The current process is chaotic and time consuming and sends a message to new customers that the airlines are going to treat you badly for not flying as much. Is that a good marketing strategy?
Managing Director , Trade Facilitation Pte Ltd
3moFor best travelers experience, it is not only the floor plan design, but to cater end to end from embark / disembark , to entry / exit of terminal - “curb to the gate”. KSA airports should benchmark against the consistently top in class Asian airports like SIN, ICN, HKG, not with DXB or DOH which are not that great, or even worse, with EU or US airports like CDG or JFK. KSA airport should fully leverage on technology , esp to upgrade the fingerprint scanners to fast , smoother biometric detection. More than floorplan or layout, It takes a whole village - airport, immigration, customs, etc to collaborative work in unison to creat the best experience.