The Baggage Handling Experience: Unveiling Insights! Understanding passenger perspectives is key to improving travel experiences. On our latest poll we asked you what aspects of baggage handling you find most challenging or frustrating. Let's delve into some eye-opening statistics on what you perceive as the worst aspects of the baggage handling process. Long Wait at Baggage Claim (40%) It's no surprise that a significant 40% of travellers dislike a long wait at baggage claim. Time is a valuable commodity, and after a tiring journey, all we wish for a seamless arrival experience. Addressing this concern is crucial, as reducing wait times can lead to increased customer satisfaction and improved perceptions of an airline or airports efficiency. Poor Communication from the Airline (28%) Clear and timely communication is the foundation of a positive customer experience. The fact that 28% of you highlight poor communication as a concern, points to an area that demands immediate attention. Ensuring transparent communication during delays, disruptions, or any baggage-related issues can significantly impact how customers perceive an airline's commitment to excellent service. Delayed Baggage Arrival (26%) When travellers arrive at their destination, they eagerly anticipate their baggage’s swift appearance on the carousel. However, for 26% of you, delayed baggage arrival remains a frustrating reality. Implementing streamlined processes and investing in tracking technologies (such as ours, of course!) can help minimise such delays, turning a negative experience into a positive one for passengers. Damaged Baggage (6%) While it might be a smaller percentage, the 6% of you who find damaged baggage frustrating represent an important group. Handling passengers' belongings with care reflects an airlines or airports commitment to excellence. Reducing instances of damaged baggage requires continuous training for baggage handlers and investing in state-of-the-art handling equipment to safeguard belongings. The Path Forward These insights offer valuable opportunities to prioritise and enhance the baggage handling process. By addressing these concerns, we can elevate customer satisfaction, loyalty and advocacy, as well as maximising efficiency and helping the planet by employing sustainable practices whilst we implement change. #customerexperience #airlineindustry #baggagehandling #passengerexperience
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First day of aviation festival has come to an end. We are pleased to share that we can look back at an interesting first day. We had conversations with airlines, airports and ground handlers alike, informing them on how BagsID will disrupt the industry without being disruptive. The BagsID team will be here the comming two days to inform you about all our exiting solutions that help you to improve your operations, add value and help you save costs. BagsID....creating value with smart baggage solutions.
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Just a few more days and we will be able to meet in person. Enjoy a cup of coffee and typical Dutch sweety with us, while talking about our latest bagage image recognition innovations for airlines, airports and ground handlers. Visit BagsID in hall 5, stand 5115. BagsID... creating value with smart bagage solutions. #airlines; #airports; #artificialintelligence: #AI; #aviation; #aviationbusiness; #baggagehandling; #BHS; #bags; #benefits; #efficiency; #future; #Innovation; #nobagloss; #sustainability;#travel; #AviationFest
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With the World Aviation Festival in Amsterdam RAI getting closer every day, we at BagsID are very anxious to share another innovative baggage tracking solution; SecureSight. SecureSight provides security authorities with precise and reliable identification of baggage within the baggage handling system. By reducing the number of unidentified bags sent for manual reconciliation , SecureSight enhances the efficiency and accuracy of security checks. SecureSight ensures the identity of a bag is never lost - allowing for agents to only manually reconcile bags that are a security risk. This ensures faster processing times, lowers operational costs and improves overall security measures. With real-time updates and seamless integrations into existing systems, SecureSight empowers security authorities to maintain a high level of safety and operational efficiency. BagsID... creating value with smart bagage solutions. #airlines; #airports; #artificialintelligence: #AI; #aviation; #aviationbusiness; #baggagehandling; #BHS; #bags; #benefits; #efficiency; #future; #Innovation; #nobagloss; #sustainability;#travel; #AviationFest
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Do you as an airliner, ground handler or airport experience challanges during boarding? Do your passengers bring too many or too large cabin pieces? Does this result in choas at the gate or even delays in departure? When you can answer these questions with "YES", then it is time to vist the BagsID stand at World Aviation Festival 2024 to learn more about our CarryOn solution. BagsID... creating value with smart bagage solutions. #airlines; #airports; #artificialintelligence: #AI; #aviation; #aviationbusiness; #baggagehandling; #BHS; #bags; #benefits; #efficiency; #future; #Innovation; #nobagloss; #sustainability;#travel; #AviationFest
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One of the BagsID products you can get acquainted with during World Aviation Festival 2024 is BagBridge. BagBridge empowers airports, airlines, and ground handlers to significantly reduce manual baggage handling and tag read errors, thereby enhancing operational efficiency and ensuring seamless baggage processing. By accurately identifying bags throughout their journey and providing comprehensive baggage data insights, BagBridge enables faster turnaround times, lower operational costs, and improved passenger satisfaction. BagsID... creating value with smart bagage solutions. #airlines; #airports; #artificialintelligence: #aviation; #aviationbusiness; #baggagehandling; #BHS; #bags; #benefits; #efficiency; #future; #Innovation; #nobagloss; #sustainability;#travel; #WorldAviationFestival2024
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Just one week to go! The countdown to the World Aviation Festival 2024 in Amsterdam RAI has begun. The BagsID team invites you to visit our stand in Hall 5. Learn about how BagsID's image recognition technology can help boost your performance in bagage handling. BagsID... creating value with smart bagage solutions. #airlines; #airports; #artificialintelligence: #aviation; #aviationbusiness; #baggagehandling; #bags; #benefits; #efficiency; #future; #Innovation #nobagloss; #sustainability; #travel; #WAF24
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Meet the team! Team members from across the globe got together recently and held a successful two day strategy workshop at the Hotel Flora Batava! The importance of team strategy meetings cannot be overlooked as they foster collaboration, alignment, adaptability, and ownership, all of which are essential for achieving success in today's dynamic and competitive business environment. #teamfirst #strategy #businessgoals #future #bagsid
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Packing - some love it others loathe it. When travelling, we can't avoid it. So how do you do it ?! ✈ #packing #travel #foldvsroll #fridayfun
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