Barbeques Galore Pty Ltd’s Post

What are some common challenges of being a department manager in the retail industry? ✏️ As a department manager you act as an intermediary between the team and the store manager, so you commonly do not have as much time to fulfill your own tasks as you would like. You have to manage the needs of the team, tasks delegated by your manager, and still find time to monitor sell-through and partner with the merchants for assortment needs to ensure the teams success.

As we closed down the store last night and ended Circle Week, I took a moment to huddle with my team and told them something I feel like we could all hear: METRICS DO NOT DEFINE YOUR SUCCESS. Yes, you read that right. We use metrics to learn how to bend behaviors or patterns, we study them to strategize scheduling and identify gaps, we use them to create goals we can measure and achieve. Metrics by themselves, with no other contributing factors do not define success. This week our Drive Up wait time was red, there was more calls for fast service than Christmas week, we had team members extending daily to help meet our demand and it felt like there was no positive going to come out of it. If we walked away from this week looking at metrics alone, we would feel defeated. But the truth is, I’m insanely proud of this team. This week alone, I received more positive guest feedback than ever before about my team. We also exceeded sales all week long! My team showed up and showed out and provided for our guests. They did it in such a way that guests were grateful and patient, despite the way metrics may reflect. They brought forth new ideas and took so much initiative to keep it all “flowing” without taking away from the guest experience. I’m so lucky to have the amazing Team Members that I do and they made this Circle Week one of the highlights of my Target career. ❤️🎯 METRICS DO NOT DEFINE YOUR SUCCESS.

April fools day! There is widespread debate as to the origin of today, but one thing we can all agree on, and that is we need to to be more critical of new information-especially on April 1st. Remember that time Taco Bell said they bought the Liberty Bell and was going to change the name to the Taco Liberty Bell? Why do we feel the need to try and “fool” someone anyway? Now I still like to have fun, but #salesprofessionals if you are trying to fool a customer you are in for a rude awakening! Buyers are more informed, and smarter, than they have ever been, and I haven't found one that forgets when a sales rep tries to mislead them. This week, share new information honestly, you will gain your customers respect. Who knows you might just create a lifelong customer in the process! #mondaymotivation #sales #aprilfools

I just saved a client ~80 hours worth of researching, contract negotiations, rider negotiations, payment processing and logistics by introducing them to the Eva team (https://lnkd.in/gKxe_PaA) to book everything they needed for their company offsite (keynote speaker, DJ, interactive team building sessions and activities). I They also saved an additional 10% off all the services booked through my friends/family discount! And the best part...they said this was the best event they have ever planned, as indicated through their attendee NPS score, and also the easiest and most cost-effective! WIN-WIN-WIN! If you'd like an intro or my discount, comment EVA in the comments below, or DM me. Happy Friday - you earned it!

I mean…. it doesn't get better than this! With some of the biggest names in retail looking to connect with solution partners in Digital Marketing, Customer Experience, Technology and e-commerce and Sustainability. If you are a retail tech business that has thought leadership within one of these 4 areas then you need to be there! 💥 The countdown is on! RetailJam The Retail Hive

🌟 A Journey of Resilience and Triumph 🌟 Reflecting on this past year, I’m immensely proud to share a remarkable journey of our team. Despite starting strong in Q1 and Q2 as one of the top five stores in our market, we faced unforeseen challenges in Q3. These internal struggles momentarily set us back, transforming one of the top performing teams into one facing significant hurdles. However, a pivotal mid-Q3 meeting with leadership was the catalyst for a dramatic turnaround. Realizing the extent of our fall, we immediately regrouped and reignited our passion and commitment. The result? A remarkable comeback in the busiest quarter of the year, culminating in our team emerging as the #1 selling team nationwide among over 2,500 stores! This achievement isn’t just about numbers; it’s a testament to what can be accomplished with resilience, hard work, and a relentless focus on customer satisfaction. From overcoming challenges to achieving unprecedented success, our journey underscores the power of team spirit and leadership. A huge thank you to my incredible team for their unwavering dedication and to our customers for their trust. Together, we turned challenges into opportunities and set new benchmarks. #Resilience #ComebackStory #TeamSuccess #SalesExcellence #CustomerFirst

“If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.” - Jeff Bezos Recollecting on my 20 years of working at Marks and Spencer, Customer Service has always been drilled into me as a key priority to a brand's success. It is something that I now continually challenge my clients on, to ensure they and their team are 100% aware of the importance they need to give to it. Do you have a Customer Charter for your business and one that you can honestly say is embedded into every member of your team's mindset? #MotivationalMonday #Quoteoftheday #JeffBezos #MCSquare #Productivity #Customerfirst #Customerfocused #Socialmediacoach #smallbusinesscoach

At Vivid Commerce, our employees are encouraged to challenge themselves, explore new sales strategies, and bring RESULTS back to the table. Our higher-ups always emphasize the importance of celebrating initiative, regardless of the results. This mindset motivates our team to take risks, apply new strategies, and explore innovative ideas. How does your company positively support its employees? #EmployeeSupport #TeamMotivation #ProfessionalGrowth

Culture eats strategy for breakfast. What’s even better is when your team has both! The FDM team is dug into day two of our Annual National Sales Meeting. We’re all about growth, and that means some honest reflection on our strengths and weaknesses, followed by setting some audacious goals. With an amazing speaker from a top national retailer, we’re gearing up to boost client service and retailer performance like never before. Time well spent with the best team around! 🚀 #GrowthMindset #TeamFDM #ClientSuccess #RetailRockstars Dennis Forkin, Brian Polencheck, Ben Peters, Shirley Rebottaro-Houle, Antonio Acosta, Crystal E Rainwater, Markus Lasky, Nicole Hatfield, Aaron Wise, Abigail Ivey, Amanda Pollack, Barbara Beland, Alyssa Angus, David Foreman, Dave Miner, Floyd Stoner, Gabriella Giaramita, Giorgio Sestito, Jennifer Hernandez, Joe H., Joseph Termeer, Joseph Talley, Karen Lewis, Kimberly Boorse, Laura Russo, Matt Heiss, melissa coppel, Michelle Cannon, Michelle Dickens, Nancy Davis, Enrique Melot, Roberto Martinez, Russell Samuel, Shari Garman, Terry Bleau

On this Friday I feel like sharing something with you wonderful people. No one really does deep investigation of a company before they start working with one. I understand essential background check you are forced to do before „shaking hand“ with someone. However how attentively you do it? So there it is, some background information about Express Heroes. -         Founded in 2019 – 02 , just celebrated 5 year anniversary; -         IN 5 years time established businesses in 19 cities; -         IN 5 years time gathered team of 360+ specialists; -         IN 5 years time partner shipped with 7 000+ carriers; -         IN 5 years time built up profitable connections with more than 10 000 clients. These numbers might not be impressive to you, but this is company I am proud of. As people like to say: sky is the limit. Watch us, we will get there. ⭐