Customers are the most important part of any business – but I’m sure most businesses will tell you this. 👥👥👥
But do they mean it? And do they act on it?
Or is it just a buzz-phrase to keep the money flowing in?
At Van Ninja, we have inherited the goals and culture of Dawsongroup vans, which is to work with each customer individually to ensure that we provide them the most suitable vehicle for their needs, whether that is operationally or is tied to budget.
We feel that the best way to satisfy customers long-term is not to react to what they want, but to respond to what they need.
This philosophy applies to all our customers, from the smallest sole trader to the largest fleet. If you’re looking for business leasing, we will work with you.
Fleets can sometimes take a different approach. Not because they deserve any preferential treatment, but because their vehicle needs are more involved. Often, large companies have rolling stock on their fleets, and so need new vehicles periodically. With customers of this type, our account managers will work closely with the fleet manager to plan ahead and schedule in the required van leasing.
“The key is to maintain good working relationships with our customers. This benefits all our customers, but especially those which have larger fleets. Our ability to source stock, combined with our close customer work, helps larger fleets to schedule regular vehicle replacements, and also to expand their fleets at short notice.”
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