Barry Khan’s Post

Shiny but problematic - The pitfalls of leading with technology From touchscreens in cars to AI in everyday products, it's easy to get swept up in shiny, new technology. But are we solving real problems, or just creating new ones? In my latest post, I chat about the pitfalls of tech first design, like touchscreen dashboards that frustrate drivers and why starting with user needs is the key to successful innovation. https://lnkd.in/dKVnYM9d #servicedesign #ai #technology

  • Image of a car interior, showing a touch screen user interface.

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