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New job alert! MNTN is hiring a Customer Success Operations Manager! Learn more about the role in the first comment.

Challenge your comfort zone – that's where true Customer Success lies. Have you thought about the potential of a Customer Success Manager (CSM) with an Executive Assistant background? Their exceptional organizational skills, honed over years of efficient task and communication management, could be a game-changer. What about a SaaS manager? Their deep understanding of software solutions goes beyond tech-savvy. It's a secret key to an unforgettable user experience. And let’s not forget the customer support reps. These hardworking individuals understand customer issues better than anyone else, making them masters of problem-solving. By integrating these varied experiences and skills into your team, you're setting up an environment that promotes success for both the company and the customers. So, here's a thought: Let’s approach things differently. Let’s hire differently. Let’s achieve success differently. Are you ready to change the game? Let’s get started. #customersuccess #hiring #thinkdifferent

#hiring Manager, Customer Success Utilization Manager - East, Los Angeles, United States, $152K, fulltime #jobs #jobseekers #careers $152K #LosAngelesjobs #Californiajobs #HealthcareMedical Apply: https://lnkd.in/g3NWCGJu I. Job Purpose and Core Tasks The Manager, Customer Success Utilization plays a critical role in: 1

Top 10 Mistakes People Make When Hiring a Customer Success Manager Coming up with today's edition 👀👀 Don't miss out, join over 2,500+ others, and subscribe now to get it delivered to your inbox! 👉 https://lnkd.in/etEyUz34 #thecscafe #customersuccess #hiring #mistakes #lessonslearned

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Chief Customer Success Officer Over Other "C-Suite" Roles Why did I specifically choose this? Customer Success: Customer success is focused on working proactively in partnership with customers throughout their time as a customer to help them get more value out of their purchase and share their feedback with you. It drives the customer experience forward and ensures a successful path into the future. Why is customer success important? Customer success leads to business success. It improves customer happiness and loyalty; by genuinely helping your customers succeed, they become your biggest promoters and advocates. Customer success is tied to your bottom line as it helps you reduce churn rates, improve renewal and satisfaction, and therefore boost revenue. Also, this role resonates with my personality of closely working with everyone whom I've worked with in the past and working for their success, getting more from the service or product which they paid for, etc. I'm happy to be the CSO of Maxyfi, working closely with our customers, educating them to use all the features of our software in an effective way, and at the end of the day they are happy that they are in good hands. I'm fortunate to be in this position, and I'm enjoying this journey a lot. Special Thanks to Nick Mehta for his wonderful insights on #customersucess and books too. Thanks again for your wonderful contribution to the CS Community. P.S. In a few years, you will see more open positions from B2B software companies who will be looking for Customer Success Managers/Executives, etc. If your SaaS company doesn't have one, hey, it's time to upload the "I'm Hiring" badge on LinkedIn. #customersuccessmanager #customersuccess #customersatisfaction #customerexperience

#hiring Customer Success Manager, San Francisco, United States, fulltime #jobs #jobseekers #careers #SanFranciscojobs #Californiajobs #ConsultingCorporateStrategy Apply: https://lnkd.in/gmqtTpFg Dovetail is the world's leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast-no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco. We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved. What you'll do Manage Enterprise customer relationships. You'll manage relationships with our highest-value customers. You'll work with the team to contribute to the overall growth of our premium business, and pioneer new practices to improve customer success programming as we mature our product-led growth strategy. Become a Dovetail expert. You'll develop an intimate knowledge of how Dovetail works and what Dovetail is capable of. You will stay up to date with new features and work with customers to educate them on changes in the product. Onboard new customers. You'll partner with sales to ensure our new customers are successfully onboarded and getting value from Dovetail in their first few months. Drive renewals and retention. Through your customer relationships you'll be responsible for ensuring that customers renew and increase the value they get from Dovetail over time. Track core customer metrics. You'll monitor and track core customer health metrics across your accounts such as utilization, feature usage and NPS to ensure healthy engagement and adoption. Mature success processes. You'll develop, test, and iterate on playbooks and engagement strategies with your counterparts in customer success, and sales, to ensure activation and adoption of Dovetail within your accounts. Your background Customer Success experience. Extensive experience working in a customer success, account management, or a strategic consulting role. It's a bonus if you have experience in B2B SaaS, or in an industry/market adjacent to Dovetail. Proven track-record delivering impact. You'll bring hands-on experience with one-to-one and/or one-to many initiatives, proven results impacting churn and contraction, and/or driving expansion and adoption. A passion for customers. You love talking to and helping customers all day, every day. You're empath

Top 10 Mistakes People Make When Hiring a Customer Success Manager Coming up with today's edition 👀👀 Don't miss out, join over 2,500+ others, and subscribe now to get it delivered to your inbox! 👉 https://lnkd.in/etEyUz34 #thecscafe #customersuccess #hiring #mistakes #lessonslearned

Top 10 Mistakes People Make When Hiring a Customer Success Manager Coming up with today's edition 👀👀 Don't miss out, join over 2,500+ others, and subscribe now to get it delivered to your inbox! 👉 https://lnkd.in/etEyUz34 #thecscafe #customersuccess #hiring #mistakes #lessonslearned