Basia Murphy’s Post

I wanted to share with you 7 key elements of true hospitality I've discovered over my 20+ years in the industry. Hospitality isn't just for professionals—it's a universal principle that anyone can practice and benefit from in their career and personal life. But let me ask you this: In a world that often prioritizes self-interest, is there any room for true hospitality? These principles may seem simple, but their impact is profound. It takes intentionality and courage to offer genuine hospitality, especially when faced with challenging situations or difficult individuals. Watch these two #shorts to explore these key elements and discover how they can transform your approach to hospitality. Like, comment, and share if you're ready to embrace true hospitality! #Hospitality #KeyElements #CareerTips #PersonalGrowth #LinkedInLearning PART 1: https://lnkd.in/g5KDe2D2 PART 2: https://lnkd.in/gphj3Pwu

Here's the lowdown distilled into quick tips (that you can start using now): 1. Tailor training to the individual's role 🎯 2. Blend theory with hands-on practice 🛠️ 3. Regular refreshers keep skills sharp ⏰ 4. Soft skills are as important as hard skills 💬 5. Feedback loops improve the process 🔄 6. Tech-savvy staff boost your hotel's efficiency 🖥️ 7. Cross-training promotes teamwork and flexibility 🤝 8. Incentives can motivate and reward learning 🏆 9. Compliance training is non-negotiable 🚫 10. Measure progress with clear metrics 📊 11. Continuous learning is key for growth 🌱 Ready to take your hotel to the next level? Equip your team with the skills they need to shine! 🌟 Visit our website for more insights: https://theleto.co.th/ #HospitalityTraining #HotelSuccess #ContinuousLearning

Being a hotelier reception desk always have a special meaning to me. After being at the hospitality desk now transforming to Education it’s new and this new is candid. Glad #visionias choose me for this and I am making every possible effort ensuring I am the right choice. Being at the #newdelhiworldbookfair and breathing the air of readers is humble. I am counselling, I am organising, I am reading and yes, I am hustling and why shouldn’t I? I learnt that going up the ladder is not less work but more impact and I try to make impact whether in front or behind of lenses. #growth #education #marketing

🌟 Training and motivating staff is key in the hospitality industry. From impactful training programs to ongoing encouragement, nurturing a motivated team leads to exceptional guest experiences. 💼👩🍳🌟 #HospitalityTraining #StaffMotivation #TeamSuccess"

Thank you Financial Times for this article! A great depiction of what studying at EHL means, but also how hospitality is becoming more and more important in any industry. As Max Watts, one of our students, rightfully mentioned, “The definition of hospitality is looking after people, and I can’t name a business that doesn’t require that.” ✨ 🔗 Read the full article https://lnkd.in/eS3SkM_P

What skills are current employees missing and how can hospitality students gain the right set of skills to bridge the skills gap? Hospitality Net weighs in. #SkillsGap #HospitalityIndustry

Innovation is key in the ever-changing world of hospitality education! 🏨 What are your thoughts on Mrs. Vanishree Pastay Koul's approach? Let us know in the comments!👇. . . . #HospitalityDiscussion #EVANIHCommunity #TheFutureOfLearning #LetsTalkEducation #InnovationInAction #VisionaryLeader #EducationQuote #HospitalityIndustry #EmpoweringEducators #MakingADifference

In the hospitality industry, saying “no” can be challenging, but it’s essential to do so with grace and professionalism. Here are some strategies that we discussed in “ How to say no without saying No “ training 1. Offer Alternatives: Suggest other options when possible. 2. Express Regret: Apologize sincerely for any inconvenience. 3. Explain the Reason: Provide a clear and honest explanation. 4. Stay Positive: Focus on what you can do instead. 5. Acknowledge the Request: Show understanding and empathy. By mastering these techniques, you can ensure guest satisfaction and maintain a high standard of service. #Hospitality #CustomerService #Professionalism #Training #Trainer

In Chef Galindo's class, students don't just learn recipes; they acquire a comprehensive set of skills vital for success in the industry. From mastering communication and time management to delivering exceptional customer service, students are equipped with the tools necessary to meet industry standards. Beyond the kitchen, students embark on a journey through the rich history of the hospitality and tourism industry. They explore the evolution of hospitality practices and examine the essential characteristics needed to thrive in this dynamic field. Through hands-on experiences and engaging lessons, students gain a deep understanding of the industry's intricacies, preparing them for future careers in hospitality and tourism.🌟

Do you work in the hospitality industry? Is your English in need of improvement? Do you feel like you're on a 'hamster wheel' of learning and never reaching your goal? 🐹 🎡 Read on below for useful tips.. #HospitalityCommunication #LanguageConfidence #ProfessionalDevelopment