Basia Murphy’s Post

We focus on what matters to us, on what we value as important. So, what happens when we misvalue something in business and don’t realise how much this costs us? Sadly, I see this a lot in Hospitality. Lots of attention is given to the minutest service detail while at the same time overlooking the importance of kindness, generosity, and fun. I may ruffle a few feathers here, but in years of being in the industry and with my fair share of going out, I know that hospitality equals service (if not surpasses it in many situations) and needs the same attention. ·     A guest will forgive a delay in the kitchen when the response is filled with authentic hospitality. ·     A colleague will forget a stressful response from a manager when they show their vulnerability afterwards. ·     A wrong order will result in a decision to return to the venue when the mistake is handled with honesty and appreciation. ·     A chef will support their FOH colleague when they share the same hospitality ethos. ·     A smile often means more than the most accomplished dish. I could list dozens more examples of how your hospitality business benefits from the daily expression of hospitality, especially nowadays when we all want to feel safe, joyful and cared for more than ever before. 💚 #hospitality #joyful #safety #training ------------------------------------------------------------------------------- If you and your team want to enhance your hospitality skills, I invite you to contact me. I'm here to help you tap into the joy of hospitality. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

Many hospitality businesses do not value hospitality. That’s it. I said it. They believe they can expect the FOH team to be kind and caring just because they’re FOH. Hospitality doesn’t just happen. Hospitality is a conscious action. For your team to manifest it, you, the restaurant owner and the management team need to do a few things first: * Introduce the ethos of hospitality * Exemplify it * Discuss it, * Train it * Share it * Observe it * Nurture it * Celebrate it! And you do all of that every single day. As with daily mise en place, you give hospitality your full attention. When hospitality is present in your business, everybody knows it: your team and your guests. #hospitality #training #joy #manifest #consciousaction ------------------------------------------------------------------------------- If you and your team want to enhance your hospitality skills, I invite you to contact me. I'm here to help you tap into the joy of hospitality. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

The first post in our new series, Beyond Expectations, is out! Inspired by Will Guidara’s book, Unreasonable Hospitality – The Remarkable Power of Giving People More Than They Expect, this series will highlight how harnessing hospitality can be transformative for your business. To read more about how hospitality can benefit your business, follow the link below. Watch our website over the coming weeks, as we explore how creating authentic human connection through the practice of hospitality can positively impact your business! https://lnkd.in/gCiuejiv

Here are five daily steps to keep your team’s hospitality practice alive and kicking. In no particular order: 💎  Practice awareness by talking about hospitality at every opportunity throughout the day. 💎   Prepare a hospitality topic and include it in every briefing. Remember to debrief it after service. Example: your daily self-hospitality practice. 💎   Share stories of hospitality success from every service. What did your team or a colleague do to make their guests experience unbearable hospitality? 💎   Share hospitable ways of responding to any potential challenges. Turn any specific weaknesses into hospitality strengths. Encourage creative input from your team. 💎  Spoil your team with unbearable hospitality: listen, smile, celebrate and have fun! 🙏🏼 ------------------------------------------------------------------------------- As part of LaSA Training, I run workshops and a course teaching hospitality as a professional skill with specific tools to cultivate daily. I invite you to visit my website and book a call to discuss how LaSA can help your team take their hospitality to the stratosphere!

Beyond Expectations is a new series exploring the business benefits of unreasonable hospitality. Inspired by Will Guidara’s book, Unreasonable Hospitality – The Remarkable Power of Giving People More Than They Expect, this series will highlight how harnessing hospitality can be transformative for your business. To read more about how hospitality can benefit your business, follow the link below. Watch our website over the coming weeks, as we explore how creating authentic human connection through the practice of hospitality can positively impact your business! https://lnkd.in/gH7w6mDu

How can Unfiltered elevate your bar or beverage program? We look at your Processes, People, Product, and Performance to create solutions that work for your business. Learn more by scheduling a free consultation today. https://lnkd.in/eRfT4PWH Ben Potts Josue Gonzalez Gui Jaroschy #hospitality #foodandbeverage #beverageindustry

Through hospitality training, HTI brings down a restaurant’s stress level in many ways… but there’s nothing we can do about the Technical Issues with the Point-of-Sale Systems nightmare. 😬 📊 Chart by @mattsurelee #WaiterTraining #hospitalitytraining

Did you miss our recent #webinar, "Mastering the First and Last Impression: How to Elevate Guest Service & Boost Tips?" Don't worry - the recording is now available! Tune in to learn from Kelli Laube (National Field Trainer, RestaurantOwner.com), you'll discover how to keep guests happy and coming back through easily applicable insights and best practices. (https://lnkd.in/g56NnAHF)

A question for hospitality managers/owners. Are your customers treated with the same level of service every time? This video highlights how important staff training is to ensure customers come back again and again. Staff training can sometimes be hard to find the time to do, but the more time you invest the easier it gets in the future, standards in place for all staff to follow, and staff more motivated to excel. A tip: if you have “food and drink specials” on a board for customers to see, ask staff to verbally say the specials to customers and see if you can see an increase in sales. Training by karina #hospitality #hospitalitytraining #customerservice.

Got 5 minutes? Read our article published by UKHospitality on the crucial role of dispense in the hospitality industry, how it is evolving and the key to success. https://ow.ly/qiGi50SryWK