Basia Murphy’s Post

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Transforming your business with joyful Hospitality Training | Certified Coach

There’s no doubt about it. Here’s one simple example of how. Feel the difference. Your server opens a bottle of wine at the table. 😐 Your server opens a bottle of wine at the table with a kind smile and eye contact, responding warmly to your comment about the wine and ensuring you feel welcome, cared for, and relaxed. 😍 Your server does it all when working under pressure to deliver top-notch service while simultaneously looking after many other guests like you. Hospitality means creating a feeling people will never forget, taking service to new heights, to the stratosphere! ------------------------------------------------------------------------------- If your team struggles to express hospitality daily, I invite you to contact me. I'm here to help your team practice joyful hospitality in every action. As part of LaSA Training, I run a workshop and a course that provide tools to cultivate hospitality daily, especially how to ignite it when this 'feel good factor' is slow to kick in. We celebrate the magic and wonder of hospitality for the benefit of everyone on the team and their customers/guests.

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Basia Murphy

Transforming your business with joyful Hospitality Training | Certified Coach

3mo

#hospitality #joy #training

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Lainey M.

Chief Operating Officer at Primrose Communications | AI Enthusiast & Digital Strategist | Streamlining Operations & Driving Innovation in AI

2w

What a beautiful illustration of how a simple act can transform an experience! Basia, your emphasis on genuine connection in hospitality resonates deeply. It’s all about those little moments that make guests feel valued. Your workshops sound like a fantastic opportunity for teams to elevate their service and create unforgettable memories. Excited to see the impact you’ll make!

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