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Currently sat in Paris, Charles de Gaulle airport impacted by a 3 hour delay to my flight to Miami - it is delays like that this and the impact on travellers that re-enforce to me the power of real-time, parametric Travel Insurance policies which deliver help in real-time at the point of need when things go wrong. There are so many families here having to spend their own money on food, drinks and entertainment for the children with no support from the airline or their insurer. How much better would it be if parametric flight delay was included in all Travel Insurance policies or provided directly by the airline ensuring that everyone impacted was relaxing in an airport lounge or having cash paid immediately on delay into their bank account so they are not out of pocket for an issue which is out of their control. I am looking forward to getting to Miami and then onto Chicago later in the week to meet with a number of insurers about how Blink Parametric can help them deliver fully branded real-time support to their customers ensuring they are the ones receiving the VIP treatment with no non-bugeted expenses helping build loyal customers for years to come increasing repeat purchase and strong customer experience scores, not to mention removing the costs of handling the claims when they eventually come in. If you are in Miami or Chicago this week let me know - Miami 1st - 3rd then onto Chicago 4th & 5th April. #parametric #realtime #travelinsurance #customerexperience #airlines

I read this article about a US low-cost airline service, and three important thoughts came to mind that I wanted to share about LCC traveler-centric services that could change globally 💚No change fees! During COVID, many airlines gave flight credits, but now that the pandemic is over, many airlines have gone back to their old ways. But what if I told you that there's a low-cost airline that's still offering no change fees? This traveler-centric service increases customer loyalty, and the flight credit is valid for a longer period. Imagine being able to change your travel plans without paying extra or going through the hassle of getting your money back via insurance companies. People who use low-cost airlines would probably book flights more frequently if they knew they could change their plans without any extra cost. 💚 Better accessibility! Going back to the basics, making phone support the primary way to contact an airline does help travelers get their problems solved quickly and easily. Some people have issues navigating through complicated booking websites with all the different pages to click and choose from can be hard for many. People also enjoy speaking to other humans, especially in complex or urgent situations. When travelers feel that they're receiving help and appreciation, their trust in a brand grows and remains strong. Marketing campaigns that cost huge amounts of money are never as effective as having repeat customers tell their friends about your business. It can also ensure the satisfaction of the service needs of neurodiverse, disabled, and elderly travelers, as these groups often have unique needs that are not always evident on automated websites. 💚 Low Price Guarantee! Want to save money on flights? Who doesn't? That's why I was excited to read about a low-cost airline that offers a low-price guarantee and frequent flyer miles. This traveler-centric service helps airlines attract travelers who would normally choose a different airline based solely on price and route. When airlines reward their customers, they can keep them interested in their brand and encourage them to book directly with the airline instead of using a third-party OTA. An airline's low price promise will help its image as a brand that puts travelers and customers first. What do you think after reading this article? Could other LCCs learn a trick or two to improve their services to travelers?

Traditional airline pricing is mostly associated with stationary class differentiation based mainly on seat comfort, availability of food service, baggage allowances, or flight rescheduling. Computed pricing doesn’t take into account the growing disruptiveness of air travel, nor the passenger experience. Just because it goes beyond algorithms. Today, even the highest-fare passengers experience long delays, lose connections, queue at various stages of their journey, spend time and extra money while waiting for the departure of their delayed flight, or have to rearrange their travel. Often, they are not prioritised as expected, and getting help during and after flight cancellations is not guaranteed. And, with usually high load factors, chances to rebook to the next flight are becoming slimmer. While insurance policies may absorb some of the costs of poor experience, they cannot compensate for the frustration, stress, anger, and other kinds of emotions of fragile, robust, and even antifragile passengers associated with unexpectedly long and poorly handled interruptions to their journeys. Disruptions are a classless experience. There will be much more of them in the foreseeable future considering the state of the industry and how airlines are organised and managed. Isn’t it time to rethink the pricing policies and introduce more flexibility in passenger choices when their travel plans are significantly changed against their will? These could be things like: you pay a bit more for making sure that flight delays longer than xx hours will be automatically processed (rather than entering a messy procedure for compensation claims with uncertain outcome). Or, what about an option to stay longer in a city in which you experienced flight cancellation and reschedule your flight to a day and time that suits both you and the airline. Or, why not offering a discount to passengers that are flexible about their return date or even airport and be in a win-win situation. There are many more options that, apart from reducing the amount of stress and getting some more space for other passengers at critical times airlines can get more return passengers and count on their loyalty. A great way to  boost revenue. The question is, can a combination of human-computer intelligence speed up this process?

We've partnered with Confused.com to make summer travel a breeze for their customers! Through our Breeze affiliate program, Confused.com will offer customers up to 2GB of complimentary mobile data to use abroad when purchasing travel insurance. Alvaro Iturmendi, Travel Insurance Expert at Confused.com, says: "The rules around data roaming charges have changed since Britain left the EU, and millions of holiday-goers continue to be stung by expensive daily charges. With the peak holiday season just around the corner, we saw an opportunity to give our customers a little something extra to manage their data when abroad. Not only does this have a financial benefit, but it helps them stay connected for longer too." Learn more about how together we are making travel easier and more affordable this summer! Read the full press release https://lnkd.in/eY4VaxZY #TravelSmart #TravelInsurance #StayConnected #TravelTech #eSIM #Telco

Offering Additional Travel Protection: Not Insurance, But Support! 🌟 Dear LinkedIn network, At PAYNOW by Ritardo Aereo, we're passionate about enhancing the travel experience and empowering passengers. We want to clarify that our ancillary services are not in competition with travel insurance. Instead, our primary goal is to provide travelers with an extra option or tool to protect themselves in case of airline disruptions. For many travelers, unexpected flight cancellations, baggage mishaps, or other airline-related issues can be frustrating. Our services step in to offer practical assistance and advocacy during these challenging moments. We're here to help passengers navigate through inconveniences and ensure they receive the support they deserve. Our approach is centered on customer empowerment and convenience. If you or your loved ones are frequent flyers or simply value peace of mind when traveling, consider exploring our services as a complementary layer of protection. Let's make travel smoother and stress-free together. Connect with us to learn more about how we can assist you or your organization. Safe travels! #travelSafe #TravelSupport #PassengerAdvocacy #CustomerEmpowerment #newancillaryservices #TravelMarket #EC261 #MontrealConvention

Planning your next adventure? ✈️ With airlines facing challenges like weather conditions, mechanical issues, and staffing shortages, it’s crucial to have a backup plan in the event of unexpected flight delays and cancellations. Check out how travel insurance can help if your airline leaves you stranded. https://ow.ly/iCae50Rh4Sj #travelinsurance #travel #squaremouth

Mark Carney, President and CEO of WorldTrips® Travel Insurance highlights the pivotal role of data in shaping #travelinsurance products to meet current #consumer demands. By analysing destination-specific insights and trip cost data, WorldTrips tailors coverage to match the unique risks and expenses of each location. This data-driven approach enables WorldTrips to customise coverage limits, accurately assess risks, and price products competitively. It also supports the development of specialised offerings such as Atlas Nomads, designed for #remoteworkers needing flexible medical coverage. Embracing #digital #innovation, WorldTrips prioritises mobile-centric platforms to enhance customer experiences and ensure transparency in product development. This strategy not only meets current market needs but also anticipates future #traveltrends, allowing WorldTrips to stay agile and relevant in safeguarding travellers #worldwide. Learn more: https://lnkd.in/eWkCNy7Y

Travelers spent an average of $266 on travel insurance in 2022, and insurance policies reimbursing travelers in case of flight delays represent 25% of sales, according to Squaremouth. However, these insurances do not meet all the needs of customers, although they can be customized. The need for services that address every situation impacted by a flight delay, such as missing a cruise boarding, a pre-paid transfer awaiting the traveler at the airport gate, or even the daily rate for an uncollected rental car, becomes increasingly apparent. Therefore, we have created these services to support travelers and streamline the operations of the companies serving them, saving time, increasing revenues, and providing better feedback. 🗣️We would like to introduce Pay Now by Ritardo Aereo to companies that can benefit from our services and embark on this new journey together. #TravelInsurance #FlightDelays #CustomerNeeds #TravelSupport #PayNow #RitardoAereo #TravelServices #TravelIndustry

77% of travelers said a wider variety of purchase options could influence their choice of travel provider: See what they’re looking for — and what they’re not in Skift's new report sponsored by Allianz Partners USA here: https://lnkd.in/d3gTSyJ2 Key Takeaways: 🌐 Travelers are prioritizing “affordability” when they book 🌐 Offering travel insurance can lead to customer loyalty 🌐 Premium pricing and 24/7 customer service go hand-in-hand

Chubb A&H is at the forefront of enhancing the experiences of travelers through innovative insurance solutions and digital distribution. Watch this insightful conversation between my colleague, Alexander Blake, and Patee Sarasin, CEO at Really Cool Airlines. Reach out to me or Bonnie Raschka if you're interested in learning more about our North American leisure travel digital capabilities! #consumerdigital #insurtech