Beau Rivage Resort & Casino’s Post

As an internal auditor, I'm sometimes asked to "get a feel" for new GMs or Controllers - to see if they're embracing the corporate culture. This makes perfect sense. Replacing a GM can cost up to $200,000 when you factor in recruiting, hiring, training, and lost productivity. But what about the hidden costs of task force GMs or having a GM away from their home hotel for an extended time? These expenses often fly under the radar, yet they accumulate. Rather than spending heavily on the hiring end, I believe we should invest more on the retention end. Some management companies already have solid associate retention programs in place. But we need to do more across the industry. Our thinking needs to shift further. Hotel owners should incentivize operators to maintain low turnover rates. This would motivate operators to pour more resources into retention, strengthening teams for the long haul. In the end, retention drives results. By supporting people, we support properties and the bottom line. The payoff will be immense for both associates and owners alike. I'm making this case because I want to see our industry thrive at every level. Investing in people simply makes good business sense. When we show that we value associates, it pays dividends through better performance, higher loyalty, and reduced costs over the lifespan of a career. Now is the time to take action. #assetmanagement #hotelsandresorts #marriott #hyatt #hotelier #hotelowners #hilton

2010 - Failed to get admission to a public college 2011 - Started part-time jobs as a doorman 2013 - Joined JW Marriott as a bellboy 2015 - Started working in the biggest hotels in Vietnam as a supervisor 2016 - Promoted to manager 2019 - Started my own business 2024 - Expanded to 150+ countries, 260+ partners, serving 600+ customers every day It was tough: ▶️ Balancing studies and part-time work ▶️ People were judgemental in the hotel industry, and the perception was bad ▶️ Financial problems and uncertainties of starting a business But on the other hand I - ☑️ Gained valuable experience in the hospitality industry ☑️ Built a network and reputation ☑️ Achieved turnover of more than 3.9 million a year. Moral of the story: ▶️ New opportunities can come from anywhere- be observant. ▶️ Determination and willpower will help you achieve your goals ▶️ Get obsessed with solving a problem and build from the ground up. Start small, dream big, and never give up. If I can do it you can too. BELIEVE in yourself and start building the life you always dreamed of. How has your journey been so far?

Paying it forward is my passion. In today's competitive job market, it's easy for top talent to get lost in the crowd. So, I'm highlighting someone who should never be overlooked. Throughout my career, I've had both exceptional and less-than-ideal bosses. Dan Johnson is one of the exceptional ones, and any organization would be fortunate to have him. Like me, he's looking to pivot his extensive hospitality career into the hospitality tech space. With decades of experience as a VP of Operations and Human Resources, and having collaborated with the @#HotelImpossible team, he brings unparalleled expertise and a unique perspective to the table. As a salesperson, here's how I would pitch Dan as a "product": Deep Understanding: Comprehensive knowledge of hotel operations and HR. Proven Leadership: A strong track record of leadership and strategic thinking. Operational Expertise: Hands-on experience with operational challenges and tech implementations. Success in Execution: We opened the IHG Hotels & Resorts Hotel Indigo Harrisburg together, achieving the only on-time opening in the portfolio with a near-perfect score. Here's why Dan stands out as a person: Approachable Leader: His door was always open. Granted, it was a glass office 😉, but he was always ready to listen and help. Great Sense of Humor: He is genuinely funny and brings a positive energy to the workplace. Supportive and Understanding: When I left Hotel Indigo for a unique opportunity to open the world's first Cartoon Network Hotel, he didn't get upset or try to convince me to stay for his benefit. Instead, he hugged me, expressed his pride, and said he would have done the same. We've been friends and mutual cheerleaders ever since. Passion for Hospitality: He has a lifelong love for hotels, hospitality, and people, which is evident in everything he does. He truly gets it! Do me a favor and DM him if you have any opportunities in the hotel space—he will excel in any role you offer! https://lnkd.in/eMcPYsNP

The New General Manager Any new hotel General Manager must quickly assess his or her own weaknesses. This should be easy since there are usually a lot of people willing to point these out 😅 In my experience, even new direct reports that were formerly peers will join in because they realize that their success is now linked to that of the new GM. A quick 360 evaluation, ideally including customers, provides a ready diagnostic tool. Then the new GM must compensate for weaknesses and eliminate disqualifiers. Please keep in perspective that everyone makes their career based on what they are best at. If you are good at revenue increment, get better at it. If you are good with customers, get better with customers. This is where most of your efforts should go throughout your career. As for what you are relatively poor at, you just need to prevent this from being a disqualifier. Unfortunately, as you rise in the corporation, the threshold for what is a disqualifier gets less and less forgiving. Going from a relatively one dimensional functional job to that of a general management job is one of the transitions most likely to expose new disqualifiers and that is one reason why it is so dangerous, and..... so exciting.

Great opportunities

Hire the right attitude and teach skills after. It cannot be more true when it comes to customer service. I had the pleasure working for one of the best luxury hotel brand in the world and one thing they were doing so right is exactly this. Even though my job when training is a lot about teaching mindset and attitudes, it can only be powerful if the attendees are coming into the room with some belief. And this belief is exactly what you need to be looking for when looking for the right person. Throughout my career in luxury, even though my team and I were under pressure, I never wanted to fall into the trap of 'filling the gap quickly" after a team member left. As I wanted to recruit that attitude that would fit perfect with the team, the company's culture and of course, the customers. And I was finding alternative solutions to fill that gap in the meantime. So yes indeed, when it comes to customer success, making sure your people have the best mindset and attitude starts right when recruiting. #customerservice #recruitment #customerservicetraining

🔑 **Crafting Success Through Commitment and Connection** 🔑 "Each job reflects the person behind it. Sign your work with excellence." – Jessica Guidobono Looking back on my time as a bell attendant in the hospitality industry, I've come to realize that true success is rooted in commitment, service, and building meaningful connections. Every interaction with a guest was a chance to bring a touch of joy to their day, a principle that applies beyond any specific role. Handling guests' luggage might have seemed like a minor task, but it instilled in me the value of attention to detail, patience, and the impact of a genuine smile. These experiences have shaped my path, turning obstacles into opportunities for advancement. ✨ **Key Insight:** Regardless of where you begin, approach each role with enthusiasm and excellence. Every small act of service contributes to larger successes down the road. How have your previous positions influenced your career path? Let's share our experiences and encourage one another to leave our mark with excellence! 🌟 #Hospitality #CareerPath #Motivation #StriveForExcellence #GrowthMinds

New Job? Set Goals and Identify Quick Wins! Congratulations on starting your new position! As you settle into your role, it's essential to establish clear goals and identify quick wins to make a positive impact in your early weeks. During the second or third week, take the opportunity to identify specific tasks and work-related issues that you can tackle head-on. Pay attention during get-to-know-you meetings, as they may reveal recurring or existing challenges that you can help solve. By addressing these smaller, manageable tasks, you can demonstrate your value and start building momentum in your new role. These quick wins not only showcase your capabilities but also contribute to the overall success of the team. Maintaining a professional tone and approach is crucial when interacting with colleagues and stakeholders. It ensures effective communication and fosters positive relationships in the workplace. By setting goals and focusing on achievable victories, you'll establish a solid foundation for future growth and success. I wish you all the best in your new endeavor! 💼🌟 #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanagement

I spoke with a business owner for 30 minutes a few months ago that owns a hotel, a law office, and a few other businesses. His eyes were tired and red trying to figure out what to do about his hotel accountant. They had another offer and were thinking about leaving within their first year. Their work was average, the owner didn't know what he was doing, but he seemed to be getting reports out when asked. The headache though was that the owner didn't care much for the guy but didn't want to go through the process of getting someone else. He didn't want to go through finding, interviewing, hiring, training someone all over again, especially since he didn't really "know the industry." I asked him why he chose this person in the first place and he said he needed someone asap, the guy applied, met with him a few times, and hired him. I asked about his GM, and how his hotel was performing, he said very well all things considering and the GM became a close friend. When he visited the hotel the front desk was always nice, he liked the cookies, and the housekeeping supervisor was "very funny." We spoke more about the hotel, the people, his other companies and he mentioned back about the hotel accountant, "he's ok and he can do the job." But with everyone else, there was a warmness in his voice. At the end of the conversation, he said, "I think I need to let him go." I mentioned bringing in the GM on the interview process this time so that it wasn't all up to him. He had so many other commitments and he really needed someone that knew the industry to help with the decision. Yesterday, he called and said, "Got a new person, they are working out great, and the team like them. They seem to know what to tell me and I feel good about this one." And that my friend is what we all want. The confidence that we are bringing in the right person to the team, someone that excels in the role, and supports the culture. It may take a few extra interviews on the front end but pays off massively once hired. Do you agree? #hotels #interviewing #hoteliers #hotelmanagement #hospitality #hotel

Hospitality possesses its own rare skill set. To be in hospitality, one first needs to want to make people happy; it is a mindset first and skill second. While embodying genuine hospitality may be a natural trait, here are some key points to keep in mind when hiring for your hotel: 🌟 Gut Instinct: Trust your intuition when interviewing. Sometimes, a person's energy speaks louder than their resume. 🤝 Past Experiences: Look for candidates who have a history of going above and beyond for customers, even in non-hospitality roles. 💬 Effective Communication: Ensure they can listen to and understand customers' needs and respond appropriately. 🌐 Cultural Fit: It's essential they align with your brand's values and culture. Remember, true hospitality comes from the heart. Hire those who naturally radiate warmth and kindness. #HospitalityMatters #HiringTips #ThursdayThought #Quote #Hiring #Hotels #HotelIndustry #Tips