Cordial’s Post

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“Personalization requires honest conversations and a genuine understanding of customer needs, interests, and preferences. This is where AI becomes a powerful enabling technology, not by replacing humans but by facilitating meaningful dialogues using relevance derived from intelligent data analysis.” - Amy Jerusalmi, Cordial Chief Customer Officer Read more from #DestinationCRM on the top CX trends and tech for 2024: https://lnkd.in/gRFqWDvg

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