If you don't set the bar high in customer support, you'll watch the performance of your team suffer (and it won't be fun). When my friends at Boldr are building managed customer support teams, sometimes clients are surprised to see them recommend senior customer advocates in the mix. "Wait, isn't this for a Tier 1 team?" is the common objection. It doesn't matter what "tier" you're hiring for, you can find experienced and talented individuals who clearly excel in terms of their performance. You need high performers to set the bar high for your entire team. What does a top performer look like? Read the post below to find out. https://lnkd.in/eQNbZxqF
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Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive. Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs
Go-To-Market Feature: Customer Operations
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Enterprise Experience Management @ Qualtrics | Unconscious Bias, Inclusive Conversations
Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive. Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs
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Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive. Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs
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Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive. Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs
Go-To-Market Feature: Customer Operations
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GoLemon is looking for talented Customer Success Experts! 💚 If you have experience creating delightful customer experiences and solving problems with care, we’d love to hear from you! Apply by Sunday, September 22 (midnight). 🍋👇🏽 Who we’re looking for -Pro-customer: You’re driven by the desire to make customers happy, and you approach every interaction with empathy and understanding. By default, you ask yourself: “what experience would I like as a customer?” A clear communicator: You can write and speak *very clearly*, making it easy for customers and your teammates to understand you. Your responses are always thoughtful and well-constructed A hard worker: You’re not afraid of a challenge, and you're ready to handle increased (but fair) support volumes without breaking a sweat -Curious & smart: You’re always looking for the bigger picture and eager to solve problems before they escalate Reliable: You have good judgment and can make decisions confidently, knowing they align with GoLemon’s values. https://lnkd.in/dkfZC_ug
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Manager | Customer Success @Sociabble | Driving client success through stakeholder management for client across US & EU (English speaking)
Many people have reached out asking "How to move into Customer Success?" Not surprised, #CS jobs were/ are on the rise. My question to them has always been "Why do you want to move into CS?" The answers vary people-to-people but anyway, this post is about a few considerations that everyone contemplating CS jobs should make. Firstly, you need to have a genuine liking for people and possess strong interpersonal skills. If engaging in conversations, day in and day out, sounds like your cup of tea, then you might find joy in this role. Answer: Are you a people person? Secondly, curiosity is a must-have. Asking probing questions and delving into 'whys' is a common part of the job. It's literally questioning everything -> Why the customer is unhappy? What do they like about the feature? Why is this done in one way and not the another way? etc. Answer: Are you a curious person? Thirdly, you should be a problem solver. The role entails addressing a myriad of issues (sometimes dumb as well 😜) that customers bring forth, requiring you to think creatively and collaboratively to find solutions. Answer: Do you like people coming to you to get their problems solved? Lastly, strategic thinking is required to not just address immediate issues but also to plan for long-term customer success. I would also like to term it as Second Order Thinking. Answer: Do you often find yourselves (over) thinking about your work or in your day-to-day life, the consequences of whatever action you perform? If your answer to all four questions is a resounding YES, most types of Client Management roles could work for you. #CustomerSuccess #CareerAdvice #ProblemSolving #StrategicThinking
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Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive. Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs
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I hire really good people into great teams @ Qualtrics | Senior Talent Acquisition Partner - Asia Pacific
Curious what #QualtricsLife on the Customer Operations team is like? It's about so much more than just keeping the gears moving. It means becoming part of a support system that values your growth, recognizes your achievements, and provides the environment and incentives to not just grow but thrive. Learn more about the team, the organization, and the opportunities available! #CustomerOperations #TechSupport #ProductSpecialist #TechnicalAccountManager #TechJobs
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Senior Recruitment Consultant @ Melo Associates: Our Focus is Customer Success & Professional Services Recruitment I MA in Organizational Leadership
Yesterday I listened to Nick Mehta and Jason M. Lemkin talk about the future of Customer Success in 2024. It was a great conversation, but my favorite takeaway was Jason's New Year's resolution to "hire one more game-changer to the team." I couldn't agree more! It's the PEOPLE that can level up your organization. Partner with Melo Associates on all your Customer Success and Professional Services hiring to find your "game-changer." #customersuccess #hiring #professionalservices - Follow Me Lindsay Lynch Follow Us Melo Associates
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Feeling like you're juggling angry emails, overflowing DMs, and phone calls that just won't end? 😤 You're not alone. In today's customer-centric market, keeping everyone happy can feel like a full-time job, especially when resources are stretched thin. Think it's time to stop spinning plates and hand the reins to a champion? Hiring a dedicated Customer Support Manager could be the game-changer you need. Read our latest blog to discover how a CSM can streamline your customer service and turn those customer frowns upside down. 🙁➡️🙂 https://hubs.la/Q02hcq6-0
How to Hire a Customer Support Manager - tahche.ph
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4moBringing back the classics, eh? I used these Fullstory blog posts of yours as the basis of so many of the experiments and processes I put in place in my teams over the last few years. Love to be reminded of them!