Berkshire Hathaway GUARD Insurance Companies’ Post

Transform your hiring game! 🔍✨ Master the art of customer interactions with skills designed to delight and retain clients. Because in insurance, the best policies are backed by unforgettable service. Dive into our definitive list tailored for the dynamic insurance industry. #CustomerService #ClientRelations #SkillDevelopment #Remote #RemoteWork #InsuranceAgents #Insurance #InsuranceLife #InsuranceAgency

Busting a popular myth here! 📣 Insurance sales agents don't just sell policies. They're also customer service champs, answering queries, updating policies, and helping clients with claims. 📞 They're risk advisors too, guiding clients on reducing risks and explaining the ins and outs of different policies. 💡 On top of that, they're always on the hunt for new clients while keeping up with old ones to understand their evolving insurance needs. So, the job of an insurance sales agent isn't one-dimensional, it's a multi-layered role that goes far beyond just selling policies! 🚀 #InsuranceMyths #MoreThanSales #RiskAdvisors #CustomerServiceChamps #InsuranceSalesAgents

Insurance secures lives, now secure your career. Join PolicyKlub to become a partner in our journey and get your career to the next level. #posp #insurance #insuranceindustry #job #jobs #agent #insuranceagent #insurancebroker #pospinsurance #sales #salesjob #moneymaking #career #careeroptions

That's you, you're awesome! Let's do awesome things together! #nowhiring #comparioninsuranceagency #localagents #expertadvise #comparioncincinnati #hiring #sales #insurance #insuranceagent #agent #cincinnati #insurancesales #wehavejobs

Next time you interview your insurance broker, try asking the question “Who do I call when the customer service team is not responsive?” Look, every agency makes mistakes. Even the best ones. Agencies go through growth spurts. They lose key people. They have insurance companies that dramatically change their appetite overnight, which results in turmoil with customers. The point is that there will be times when customer service is slow. This question is designed to probe “whose job is it to make sure issues get resolved?” If there’s no one who owns this responsibility, it is inevitable that your account will slip through the cracks. Someone needs to be in charge of your experience. #insurancebroker #insurance #interviewquestions

Customer service by insurance brokers is crucial for building trust, loyalty, and long-term relationships with clients. Here are key aspects of excellent customer service in insurance broking: Pre-Purchase 1.⁠ ⁠Needs assessment: Understand client requirements and risk profile. 2.⁠ ⁠Product explanation: Clearly explain policy features, benefits, and limitations. 3.⁠ ⁠Quote comparison: Provide competitive quotes and recommendations. Post-Purchase 1.⁠ ⁠Policy issuance: Ensure timely and accurate policy issuance. 2.⁠ ⁠Claims support: Assist with claims processing, documentation, and settlement. 3.⁠ ⁠Renewal reminders: Notify clients of renewal dates and premium payments. 4.⁠ ⁠Policy updates: Inform clients of changes in policy terms, conditions, or laws. Ongoing 1.⁠ ⁠Regular reviews: Periodically review client policies and needs. 2.⁠ ⁠Risk management: Offer advice on risk mitigation and prevention. 3.⁠ ⁠Education: Provide information on insurance-related topics. 4.⁠ ⁠Feedback: Solicit client feedback to improve services. Key Performance Indicators (KPIs) 1.⁠ ⁠Client retention rate 2.⁠ ⁠Customer satisfaction (CSAT) score 3.⁠ ⁠Net Promoter Score (NPS) 4.⁠ ⁠First-call resolution (FCR) rate 5.⁠ ⁠Claim settlement ratio Technology Integration 1.⁠ ⁠Online policy management 2.⁠ ⁠Mobile apps for easy access 3.⁠ ⁠Automated reminders and notifications 4.⁠ ⁠Digital claims submission and tracking 5.⁠ ⁠Data analytics for personalized services Soft Skills 1.⁠ ⁠Communication: Clear, concise, and empathetic. 2.⁠ ⁠Active listening: Understand client concerns and needs. 3.⁠ ⁠Problem-solving: Resolve issues promptly and efficiently. 4.⁠ ⁠Product knowledge: Stay updated on insurance products and regulations. 5.⁠ ⁠Time management: Respond promptly to client inquiries. By focusing on these aspects, insurance brokers can deliver exceptional customer service, fostering loyalty, trust, and long-term relationships with their clients. #Msibpl #customerfocus #retention

Most people don't belive this, but I am a firm believer that Brokers and Claims Managers are 100% a team. Here's why: The relationship between insurance brokers and claims managers is a critical element that can significantly impact customer satisfaction, operational efficiency, and overall business success. While both roles serve distinct functions, their collaboration is key to delivering value to clients, retaining business, and ensuring smooth claims handling processes. When brokers and claims managers work in harmony, the ultimate beneficiary is the customer. Brokers are the face of the insurance transaction, serving as the go-to contact for policyholders, while claims managers handle the intricacies of processing claims. A seamless handoff and ongoing communication between the two ensure that clients don’t face gaps in service or misunderstandings. This collaboration translates into quicker resolutions, clearer communication, and ultimately, a more satisfying experience for the policyholder. Value Add: Customers who feel taken care of during the claims process are more likely to remain loyal to both their broker and the insurance company. A positive claims experience is often the deciding factor in policy renewal. Know a stand out broker or stand out claims manager who deserves a shoutout? Drop them a comment or a big thank you below ⬇️ #insurancejobs #insurancerecruitment #careersininsurance

How PolicyBazaar's Claim Assistant Team is Changing Lives PolicyBazaar's claim assistant team is making a significant impact on the lives of policyholders by streamlining the often complex and stressful process of filing insurance claims. Here's how they are changing things: 1. Simplified Claim Process: * Expert Guidance: The team provides step-by-step guidance, ensuring policyholders understand the entire process and avoid common pitfalls. * Document Assistance: They help gather necessary documents and ensure they are submitted correctly and on time. * Negotiation: In some cases, the team can negotiate with insurance companies to ensure fair settlements. 2. Faster Claim Settlements: * Efficient Communication: The team acts as a liaison between the policyholder and the insurance company, facilitating timely communication and reducing delays. * Follow-ups: They follow up with insurance companies to ensure claims are processed promptly and efficiently. 3. Reduced Stress: * Peace of Mind: Knowing there's a dedicated team to handle the claim process can alleviate stress during a difficult time. * Emotional Support: The team can provide emotional support and reassurance to policyholders who may be feeling overwhelmed. 4. Increased Customer Satisfaction: * Positive Experiences: The team's efforts to simplify the claim process and ensure fair settlements contribute to positive customer experiences. * Loyalty: Satisfied customers are more likely to remain loyal to PolicyBazaar and recommend their services to others. In essence, PolicyBazaar's claim assistant team is transforming the insurance experience by providing a level of support and expertise that can make a significant difference in the lives of policyholders. #policybazaar #claim #claimsupport #insurance

Ready for a career that’s less big top, more bottom line? 🎪💼 A career in insurance isn’t what you think it is. And it may just be everything you’re looking for. #Insurance #InsuranceIndustry #InsuranceCareers #InsuranceCareersMonth #ICM2024 #Hiring

KPIs provide clear and objective metrics to evaluate your company's performance, helping you monitor operations, improve profitability, and boost policyholder satisfaction. Key metrics like Claim Resolution Time, Customer Retention Rate, Loss Ratio, and Expense Ratio are essential for tracking efficiency and growth. Read are latest article to learn more - https://lnkd.in/gTk3iCSt. #Insurance #KPIs #InsureTech #AgencyPerformance #Insuresoft #DiamondPlatform #Efficiency #Growth Rob Copenhaver Scott Lea Nancy Schulte Linde Wolff Chris Blair Tracy Miller Imraan Hassam Laurel Antti Ken Dobell Becky Harrison