✨ Coaching women through Menopause & More✨ Women’s Herbalist , Urban Farmer, Storyteller @ Forage & Gather weaving Nourishing Traditions into Modern Life, ✨Chairman of Education - The Western Reserve Herb Society✨
I recently came across a video that struck a chord with me in the most wonderful way. If you know me personally, you're aware that I spent a good chunk of my life - around 30 years, to be precise (though, let's be honest, in the realm of family businesses, it feels more like 50 years!) - running my family's business, Schreibman Jewelers. We were known for our exquisite tableware, jewelry, and gifts, and boasted the largest bridal registry in Northeast Ohio. But our success wasn't solely based on the quality of our products; it was rooted in our commitment to providing a warm and personal experience to every customer who walked through our doors. I used to tell my staff something that I truly believed in: listen and wait for the opening. Instead of assuming what a customer needed, we waited for them to tell us. Did they need a comforting hug along with their shower gift? Or perhaps they simply needed a quiet moment on our couch with a cup of tea to unwind from a rough morning. This approach extended to our employees as well. I saw them as my greatest asset, not just the items we were selling. In my experience, great hospitality and great leadership go hand in hand. A great leader isn't just a great manager; they are someone who listens to their team, who understands what they need in each moment to thrive and excel in their work. It is through this approach that we find the greatest rewards and the highest profits. I invite you to watch this video that resonated with me deeply. It brought back nostalgic memories and sparked thoughts about the concept of hospitality and how it can be applied in almost any aspect of life. Let's embrace the power of genuine connection and create meaningful experiences for everyone around us. #hospitality #wellbeing #tableware #luxurygoods #familybusiness #selfcare #leadershipskills #brandingidentity
Grant writer and strategist | I help non-profits build capacity to make lasting social change. | Passionate about art, animals, conservation, immigration, and sustainability | Storyteller 24/7
11moThis is why almost every memory I have of the store has red-green-gold lighting and the scent of mulled cider. In my head, it lives as a model of what I want working with me as a grant writer to feel like.