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💳 Continued rise in banking and credit card complaints are a warning to organisations - especially in the context of Consumer Duty 🚒 Instead of firefighting, adopting a more upstream approach can save £m's and reduce risk Cheryl Richards explores this in our latest Financial Services insight, asking: 💷 What's the real cost of increasing complaints? There's more to complaints costs than redress - we look at the impact across the full complaints operation. 💭 Why is now the time to think differently? Complaints are rising as the sector continues to evolve under regulatory scrutiny. 👇 How can organisations gain back control? A shift in operational focus could drive savings of up to ~£20m per year - we look at where to start. Read the insight: https://lnkd.in/eBZwKEma #FinancialServices #Complaints #FCA

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